8.4
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 3,746 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
With 300miles on Highlander started to experience issues in driving and drop in performance. Performance was very significant especially noticeable in mpg. At scenarios when the car would not drive up the hill but rev to max and start rolling back with 'clicking' noise. Toyota was send to service many times after to multiple Toyota dealerships but they did not have any diagnosis. At 15K miles on the car driving on highway (70mph) the Highlander lost power and started loud noise. When pulled over found oil smell and smoke from engine. During examination found 3 cylinder went loose. During that time one of them came off the side and hit the transmission. Almost a full month the Highlander was rebuilt but no final word what had happened by Toyota Corp. The car is about 17K miles and started to act the same way. As a family we are afraid to drive the car especially my pregnant wife with children. I am afraid this may happen again and can lock up all wheels and can result in massive accident. Toyota is not taking this as serious and seems to me they do not care. As of right now the Highlander has problems with alignment, lane assist, and lack of power. Please see pictures.
- Kirkland, WA, USA
I own a 2019 Toyota Highlander, it has stalled several times during busy commute to or from work. I am so scared to drive this vehicle, that I refuse to drive it to any destination longer than 50 miles. I need this car replaced, I have three young children, and I paying for an unsafe, unreliable car. I would like for Toyota to replace this vehicle.
- Selma, NC, USA
When trying to coast to a stop at around 4 mph the car will slam to a stop. Does not always do this but it's sometimes very hard to come to a smooth stop as the cars braking system (regenerative braking?) will kick in by itself. Can be dangerous if a car is tailing very close to me as it will seem like I'm driving unpredictably. Took the car to a dealer but they could not replicate the problem at the time. Although the problem is intermittent it is more likely to do this when the car is still warming up.
- Middlebury, CT, USA
The contact owns a 2019 Toyota Highlander. While driving 50 mph, the vehicle shook uncontrollably without warning. The contact stated that the air bag warning indicator also illuminated. The contact took the vehicle to hamer Toyota (11041 sepulveda blvd, mission hills, ca 91345), but the cause of the failure could not be determined. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 10,000.
- Granada Hills, CA, USA
- Fort Myers, FL, USA