10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 8,243 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When accelerating from a stop, the car abruptly lost power and it felt like the engine was going to stall out completely, but then the car started accelerating again. This happened three time today. In two cases I was needing to accelerate briskly as I was either crossing, or entering onto, a busy street with fast traffic. In two cases (in both cases I was making a right turn from a stop) the red exclamation point warning sign appeared briefly on the dash board upper screen. On the third occasion (I was accelerating straight ahead from a stop), a red written message appeared on the center dash board screen, but it disappeared before I could read it.
- Brownsburg, IN, USA
The contact owns a 2019 Toyota Highlander. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the parts to do the recall repair was not yet available. The contact called the Toyota of North charlotte dealer (located at 13429 statesville rd, huntersville, nc 28078) and it was confirmed that the parts were not available. The contact stated that the vehicle hesitated while driving and that the fuel consumption had increased. The manufacturer was made aware of the issue but would not confirm when the parts were to become available. The vehicle was not repaired. The failure mileage was approximately 26,000. VIN tool confirms parts not available.
- Charlotte, NC, USA
First incident occurred in Dec 2019 and then again in Jan 2020. While driving engine lost power and vehicle began lurching forward and back uncontrollably. After pulling over engine shut down. Thankfully we did not cause an accident. Check engine light came on, also said reduced engine power and traction control off. First time dealer said it was bad gas. Second time they tested fuel pump and it was producing 5 psi. Way below 50-60 psi norm. Now our vehicle is parked waiting for Toyota to develop a fix for their fuel pump. No idea how long that will take. Our car is part of the almost 700,000 Toyota recalled. Toyota used to mean quality, not sure any more.
- Panama City, FL, USA
My 2019 Highlander (SE V6 with only 490 miles) started having high idle RPM issues at about 300 miles. At stop signs/red lights you really have to keep your foot on the brake pedal. The vehicle lurches forward when releasing the brake pedal. Let off the brake, the vehicle takes off (same thing in reverse) making driving it unsafe and dangerous. Pulling into our garage is not fun. I should note that this high RPM issue happens whether the start stop is activated or not activated. To make matters worst, driving on snow covered roads is a real problem when braking at red lights, stop signs and slowing to make turns. Most of my driving is on city streets. I will be taking the SUV to my Toyota dealer in endicott, NY to get this dangerous issue resolved before I get into an accident. The Highlander was built 11/19 and I have owned it for a few weeks. I hope other Toyota Highlander owners don't have the problem because it makes the vehicles very unsafe and difficult to drive.
- Endicott, NY, USA
Fuel pump stops working while driving on highway at high speeds, vehicle rides rough intermittently then shuts down. Vehicle will not start up again.
- San Antonio, TX, USA
The contact leases a 2019 Toyota Highlander. While driving, the engine stalled without warning and the steering wheel seized. The contact coasted the vehicle over to the side of the road and powered off the engine. The vehicle was restarted and was able to drive normally; however, the failure recurred twice. The vehicle was taken to page Toyota (21262 telegraph rd, southfield, mi 48033, (248) 352-8580) where it was diagnosed, but the technician could not find a failure code. The vehicle was not repaired. The manufacturer was made aware of the failure and provided case number: 1910282286. The failure mileage was approximately 4,000.
- Canton, MI, USA
Rear humming/buzzing sound when vehicle is turned off.
- San Antonio, TX, USA
Stopped at a stop light and when it turned green pushed on the gas pedal. The entire car jerked and didn't have any power to go through the intersection. The RPM gage began jumping as the car rolled. I rolled on through the intersection, was almost hit. Had no steering ability. Lights and alarms began going off. Message board said traction control turned off. Then check engine. Then visit dealer. Then the car died at the edge of the intersection and we pushed it off the highway onto a county road. It will not start at all. Acts like it isn't getting any gas. This is the 3 incident with this car doing this. We have towed it twice to the dealership. They replaced a valve in the engine. They said it was stuck. Apparently that wasn't what is wrong with it. Glad this wasn't on the interstate. We could have been killed.
- Marietta, OK, USA
May 31 I was picking my passengers as diving to uber driver. I parked my vehicle step out to open back door to open my 3rd row seat but door didn't able to open and same minutes I heard voice beep coming out from front steering wheel. I turned around went to see what this voice is about.. before I touched anything my vehicle start to rolled backwards and I got so scared and I tried to hold the steering wheels from outside to stop vehicle somehow but it went so fast dragged me over 100 feets throws me on the street and went out on 2 homes property over the bushes and hit the railing guards on one home. I called police on the spot where they asked my passengers as well what was happened and they stated what I just wrote here. Ambulance came put bandages on my ripped left knee and told me to call them if I needed them later on. I had called Toyota company and they came took my vehicle to hackensack Toyota to took some information and after 4 weeks sent me letter saying nothing wrong with this vehicle at all.... I'm shocked after heard the vehicle had no problem so why it rolled in parking position ripped my knees put me into stress and police report my 4 witnesses all was a lie or Toyota playing some big games around me so they dont have to do biggest recall on brand new vehicles ? I'm trying to let you guys know this is something big going on so please help me out with this situation as soon as possible.
- Hackensack, NJ, USA
While driving, the vehicle had a slight lag when I applied gas then started beeping and provided the warnings: Check engine, hybrid system malfunction, pre-collision system malfunction, check AWD system. I turned the car off multiple times, the errors were still on the car the next morning when I started the car to take it to the service appt. When I got to the dealership I turned the car off to check it in, when I came back the error was gone. They checked out the car they said there was nothing wrong with it and thought it was just 'ambient conditions'. two weeks later, I was driving and I had the same lag in power then the same alarms and started driving toward the dealership (about 3 miles away) and the hybrid system and power steering shut down in the middle of the road leaving me with no power. I turned the vehicle off and back on and the errors were still there and it shut down again another half mile down the road. It is at the dealership again. The vehicle has 10,800 miles and should not be having these significant issues. I was driving in the city during all these events.
- Las Vegas, NV, USA
2019 Highlander xle loses power, unable to accelerate, & jerks and stalls in traffic.bought at 200 miles, certified preowned. It is a nightmare vehicle. Accelerator has been touchy and jumpy at times, intermittently at slow speeds. First time it stalled it started to lose power put -put and chug like jerking and all dash and electrical on dash went out, unable to accelerate, then stalled out in road, unable to steer or control vehicle. This occurrence was after a longer period of driving. Second time it stalled out began to lose power, putter and chug, unable to accelerate applying gas pedal, getting no gas, vehicle dies out, unable to steer or control vehicle. This occurrence was after a longer period of driving. Third time was yesterday 8-8-19. Left work and about 5-7 minutes into my drive, started hesitating, losing all dash and electrical power and will not accelerate when gas pedal applied, then stalls out, unable to control the steering wheel again! almost got hit this time, man behind me coming fast and had to swerve into lane over to miss me. This car is going to kill me or someone by causing an accident if they do not get it fixed right. After the second stall it was towed into dealership and they were not sure but said fuel pressure was reading 22 and was supposed to be in the mid to high 50's. they replaced the fuel pump and it drove ok for a little while but I noticed the average fuel mileage going down from an approx in city 19.1--20 to 17.1-17.3. has never been so low so obviously the stalling and the replacing or the fuel pump are not the real issue. Fuel economy going down since replacement of the fuel pump and now another dangerous stalling issue. Car is at Toyota dealer now. They need to dive much deeper & resolve this very dangerous safety issue! I bought this car to feel safe and have reliable transportation and have neither. It really scares me.
- Tucson, AZ, USA
The contact owns a 2019 Toyota Highlander. When the contact pushed the ignition start button, the vehicle failed to start. The failure occurred multiple times. The vehicle was taken to oxmoor Toyota (located at 8003 shelbyville rd, louisville, ky 40222, (502) 565-0086) to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 3,300.
- Louiseville, KY, USA
- Austin, TX, USA