10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 9,708 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
May 31 I was picking my passengers as diving to uber driver. I parked my vehicle step out to open back door to open my 3rd row seat but door didn't able to open and same minutes I heard voice beep coming out from front steering wheel. I turned around went to see what this voice is about.. before I touched anything my vehicle start to rolled backwards and I got so scared and I tried to hold the steering wheels from outside to stop vehicle somehow but it went so fast dragged me over 100 feets throws me on the street and went out on 2 homes property over the bushes and hit the railing guards on one home. I called police on the spot where they asked my passengers as well what was happened and they stated what I just wrote here. Ambulance came put bandages on my ripped left knee and told me to call them if I needed them later on. I had called Toyota company and they came took my vehicle to hackensack Toyota to took some information and after 4 weeks sent me letter saying nothing wrong with this vehicle at all.... I'm shocked after heard the vehicle had no problem so why it rolled in parking position ripped my knees put me into stress and police report my 4 witnesses all was a lie or Toyota playing some big games around me so they dont have to do biggest recall on brand new vehicles ? I'm trying to let you guys know this is something big going on so please help me out with this situation as soon as possible.
- Hackensack, NJ, USA
While driving, the vehicle had a slight lag when I applied gas then started beeping and provided the warnings: Check engine, hybrid system malfunction, pre-collision system malfunction, check AWD system. I turned the car off multiple times, the errors were still on the car the next morning when I started the car to take it to the service appt. When I got to the dealership I turned the car off to check it in, when I came back the error was gone. They checked out the car they said there was nothing wrong with it and thought it was just 'ambient conditions'. two weeks later, I was driving and I had the same lag in power then the same alarms and started driving toward the dealership (about 3 miles away) and the hybrid system and power steering shut down in the middle of the road leaving me with no power. I turned the vehicle off and back on and the errors were still there and it shut down again another half mile down the road. It is at the dealership again. The vehicle has 10,800 miles and should not be having these significant issues. I was driving in the city during all these events.
- Las Vegas, NV, USA
2019 Highlander xle loses power, unable to accelerate, & jerks and stalls in traffic.bought at 200 miles, certified preowned. It is a nightmare vehicle. Accelerator has been touchy and jumpy at times, intermittently at slow speeds. First time it stalled it started to lose power put -put and chug like jerking and all dash and electrical on dash went out, unable to accelerate, then stalled out in road, unable to steer or control vehicle. This occurrence was after a longer period of driving. Second time it stalled out began to lose power, putter and chug, unable to accelerate applying gas pedal, getting no gas, vehicle dies out, unable to steer or control vehicle. This occurrence was after a longer period of driving. Third time was yesterday 8-8-19. Left work and about 5-7 minutes into my drive, started hesitating, losing all dash and electrical power and will not accelerate when gas pedal applied, then stalls out, unable to control the steering wheel again! almost got hit this time, man behind me coming fast and had to swerve into lane over to miss me. This car is going to kill me or someone by causing an accident if they do not get it fixed right. After the second stall it was towed into dealership and they were not sure but said fuel pressure was reading 22 and was supposed to be in the mid to high 50's. they replaced the fuel pump and it drove ok for a little while but I noticed the average fuel mileage going down from an approx in city 19.1--20 to 17.1-17.3. has never been so low so obviously the stalling and the replacing or the fuel pump are not the real issue. Fuel economy going down since replacement of the fuel pump and now another dangerous stalling issue. Car is at Toyota dealer now. They need to dive much deeper & resolve this very dangerous safety issue! I bought this car to feel safe and have reliable transportation and have neither. It really scares me.
- Tucson, AZ, USA
The contact owns a 2019 Toyota Highlander. When the contact pushed the ignition start button, the vehicle failed to start. The failure occurred multiple times. The vehicle was taken to oxmoor Toyota (located at 8003 shelbyville rd, louisville, ky 40222, (502) 565-0086) to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 3,300.
- Louiseville, KY, USA
- Marietta, OK, USA