Vehicle has had excessive wind noise since new. This was brought to the dealership's attention at the 5,000 mile service, and again at the 10,000 mile service. At the 5,000 mile service nothing was checked or done. At the 10,000 mile service the noise level was measured with a decibel meter and was at 79db at 55mph. The service tech then drove another 2021 Toyota Highlander that was on the lot and it registered the same decibel level at the same speed. The service tech said that he heard excessive wind noise, but since it was the same on both cars, there is no defect in our car. According to the CDC, noise above 70db over a prolonged period of time may start to damage hearing. The Toyota service manager said that Toyota's acceptable noise limit is 100db, therefore there is no problem, he is not going to attempt to fix the issue. According to CDC 100db is equivalent to a car horn at 16 feet, and cause hearing loss after 15 minutes. This is a dangerous noise level for the inside of a vehicle with the windows up and radio off.

- Whiteville, TN, USA

After leaving my hotel in San Diego in the early dense foggy morning. I pulled over to help a kid who looked like he was just hit by a car or something. I put my 2021 less than 1500 miles at the time Highlander in park. The kid walked up to my rig, I being a single female, cracked down the window, and asked if he was ok. At that point he just opened my driver's door and I started to panic as I thought the door was still locked. I grabbed the door a closed it and tried to lock it but not before he was able to open the back passenger door and get in. I really freaked out. Without thinking I got out of my rig and as he was closing the door I grabbed it and told him no get out. I have NEVER felt so unsafe in my own vehicle before because even in park while I was still in the car the door's were all locked and no stranger's could just walk up an get in. This is a serious life threatening situation. I made a video right after but, this doesn't take videos. Also, there were 3 other witnesses or more and the SDP of CA didn't even come a ask us any information. But, the fire and rescue, and ambulance came for the kid age 16-21, whom I tried to help and was only wearing his underwear. And was bleeding from head to toe. But, he scared the heck out of me as he 2as also at least 5'9-6'. Big kid I know. But, still a kid. And I was still in danger because my door's were not locked and I could not access the SOS. The cover would not open, or I was so scared I couldn't get it to open. Nonetheless, a new system is needed for emergencies just like that. Not all emergencies are about a crash.

- Florence, AZ, USA