10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 107,878 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
When starting after stop at the end of a freeway exit ramp a loud noise was heard in the front of the vehicle. The vehicle then lost all power and I was able to coast to the side of the road. The check hybrid system and check vsc system error lights were displayed and the car would not restart. The car was towed to a Toyota dealership and diagnosed with failure of the inverter. My car was not included in the 2011 recall for this problem. The cost of repair was quoted as $8000 and after speaking with Toyota corporate they offered a $1500 customer appreciation rebate. Based on online research this seems to be a known problem with this model. Another local Toyota dealer said they have repaired 4 of these in the past week. Toyota can not assure us that the problem with this inverter has been solved or if the new one will be more reliable. This is a major safety concern. The car had always performed well and gave no warning before this complete failure. If my car had failed 60 seconds earlier I would have been on I-81 going 70 mph surrounded by tractor trailers and would probably be dead. Have not decided whether or not to proceed with the repair.
- Huntingtown, MD, USA
Driving on the interstate at 55 mph the car, without warning, died. No power, lights, brakes, steering, nothing worked. At side of road tried to restart. All warning lights came on, would not restart, everything then went dead. Car was towed to dealer. It was claimed to be a coil pack, however upon further investigation, I found out it was actually the power inverter that converts 12vdc to ac to power the electric motors on the car. When the inverter shorted out, it killed the entire electric battery system, the hybrid batteries and the gas engine battery causing all systems to shut down. The car is a death trap. Toyota knew this would happen when they sold me the car and did not tell me. I found out that this has happened to hundreds of Highlander hybrid owners, mostly 2006, 2007 and some 2008. If the car is over 7 year/100,000 warranty Toyota will not fix it. It cost owners $10,000 to $15,000 to fix. This is a major problem that will, may have, killed the driver and occupants. The problem usually occurs over 40mph, which is usually highway driving. That's what happened to my wife. On the highway at 55mph in the center lane. Car dies without warning. She was fortunate to get to the side of the road without an accident. No brakes and no steering. Toyota needs to recall these cars; they have a design flaw that will kill someone if it hasn't already.
- Brookfield, CT, USA
While driving this vehicle on rt 138 in newport ri, I was accelerating and suddenly experienced a complete loss of power and was able to coast the vehicle out of the travel portion of the roadway. Vehicle required a flatbed tow truck to bring it to balise Toyota in warwick ri. Service department informed me that the inverter had failed and that the repair estimate would be approximately $9400. After researching on the internet I found that this was a fairly common problem with the 2006 and 2007 models and that there had been a recall for certain models. My vehicle's VIN does not fall under the recall and the inverter. I have contacted Toyota's corporate office regarding this problem, neither corporate nor the dealer offered up the information that nearly 100,000 of these vehicles had been recalled for this issue. I asked the people in service if there was a chance that my vehicle was affected by the recall. They looked up the part number for my inverter P/N G9200-48031 S/N ph09ym084 and told me that it was not a recall item. The failure mode resembles the multitude of failures that were covered under the recall which leads me to believe that the recall was not broad enough in its scope. I have yet to hear back from Toyota on what if anything they are going to do to absorb this out of control repair cost.
- Hope, RI, USA
Vehicle became unstable and wobbling, almost caused accident with loss of control, while in motion and displayed warning messages for brake and vehicle stability control with code P0A7A and possible other codes. Vehicle was taken to tyson's Toyota where it was diagnosed as having a defective hybrid inverter and requires $8000+ in repairs. We contacted Toyota and 2 days later they concluded that this is not a defect and no assistance will br provided for the repairs. This issue is similar/identical to another Toyota recall number 11V342000.
- Sterling, VA, USA
The contact owns a 2007 Toyota highland hybrid. While the contact was driving 20 mph, the hybrid system warning indicator illuminated with a sudden loss of power. The vehicle was towed to an authorized dealer who detected an accumulation of water within the hybrid battery. The technician stated the water originated from the rear sub frame area and as a result of the failure, the frame exhibited two cracks and two holes. The vehicle had not been repaired. The manufacturer was made aware of the defect. The failure mileage was 55,000.
- Boulder, CO, USA
I own 2007 Toyota Highlander hybrid 4WD car would not start 56,300. Mls vsc lite on -put in park (was in park) 12V battery dead when researching have found known problem, my car has Lexus engine, known problems, most people told battery dead..real problem bad inverter, some have almost died happened when driving some may have Toyota looking other way, tell people bad battery..hm last Toyota battery I had in dif car lasted 7 yrs, people need to know I will be in afight with local Toyota dealer, please check this out I am a nurse and people could die with this defect!!!!!!!!!!!!!!!!!!
- Astoria, OR, USA
I have a 2007 Toyota Highlander hybrid. On 1/26/2009 I was stopped at a light, behind another vehicle, waiting for the light to change. I hadn't been doing anything but sitting there, waiting for the car in front of me to start moving, when my vehicle went forward (lurched) and I rear-ended the car in front of me! I have never done that in my life. My car hit the vehicle - a minivan, in front of me very hard, (felt like 10-15 mph) causing a lot of damage to the rear cargo door. However, because the event was so odd, and happened so fast, (and this happened before Toyota ever recalled anything except the prius), I assumed I must've done something to cause it. So when the police got there, I told them maybe I wasn't paying attention, and maybe I accelerated before the light changed (but even at the time, it didn't make sense to me, because I wasn't first in line at the light, I was waiting, patiently, behind another vehicle). In fact, I don't even remember looking at the light, I was just waiting for the vehicle in front of me to move, as I usually do - did. I went in to my Toyota dealer a few month ago (March 2010) and told them what happened, and the service advisor told me that because my vehicle is a hybrid, sometimes, when you're stopped at a light, it switches from the electric motor to gas, and if you don't have your foot on the brake petal hard enough, it can lurch forward. Please can you look into this further, it was quite scary. I bet allstate and other insurance companies have many claims where a Toyota highlander rear-ends other vehicles, and people assume it's their fault, not assuming the vehicle might have a problem.
- St Louis Park, MN, USA
- Boynton Beach, FL, USA