10.0
really awful- Crashes / Fires:
- 10 / 1
- Injuries / Deaths:
- 10 / 0
- Average Mileage:
- 54,435 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 13V209000 (air bags), 15V043000 (air bags) and 15V285000 (air bags) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
- Peoria, AZ, USA
The contact owns a 2003 Toyota Corolla matrix. While driving approximately 40 mph, the front driver and passenger air bags deployed inadvertently and fractured the windshield. The contact suffered injuries to the chest, which required medical attention. The contact also stated that the notice for NHTSA campaign number: 15V286000 (air bags) was received in early 2014; however, the dealer stated that the part was not available for repair. The manufacturer was not notified. A police report was filed. The vehicle was towed to the contact's residence. The approximate failure mileage was 200,000.
- Westwego, LA, USA
Side airbag did not deploy in a side impact collision while moving.
- Chaska, MN, USA
The contact owns a 2003 Toyota Matrix. The contact stated that the recall notice for NHTSA campaign numbers: 15V285000 (air bags) and 15V043000 (air bags). After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Parts distribution disconnect.
- Bethesda, MD, USA
The contact owns a 2003 Toyota Matrix. While driving 45 mph, a tire detached from a commercial vehicle, struck the contacts vehicle, and caused a crash. The contact stated that the air bags failed to deploy. There were no injuries and a police report was not filed. The vehicle was driven to the contact's residence. The contact received notification of NHTSA campaign numbers: 15V285000 (air bags) and 15V043000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The VIN was invalid. The failure mileage was 154,000.
- Jeffersonville, IN, USA
The contact owns a 2003 Toyota Matrix. The contact stated that the air bag warning indicator illuminated continuously. The contact received notification of NHTSA campaign numbers: 15V043000 (air bags) and 15V285000 (air bags); however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the failure. The failure mileage was unknown.
- Cleveland, OH, USA
The contact owns a 2003 Toyota Matrix. The contact received notification NHTSA campaign number: 15V043000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Ormond Beach, FL, USA
The contact owns a 2003 Toyota Matrix. The contact received notification NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Updated 11/18/15 the consumer stated that it had been almost a year and the parts still had not come in. Updated 1/14/2016 updated 01/15/16.
- Madison, WI, USA
The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Albuequerque, NM, USA
The contact owns a 2003 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V043000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the part for the repair. MA 10/19/2015
- Ocala, FL, USA
Dear NHTSA folks, ? the safety recall is dated January 27, of this year (2015). " I have waited five months, so far, for a remedy to this manufacturing defect. " going into the sixth month, we continue to be concerned for our safety each time we drive our matrix. Please help, for goodness sake, without further delay! yours, [xxx] indianapolis information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Indianapolis, IN, USA
The contact owns a 2003 Toyota Matrix. The contact stated that while operating the vehicle, the air bag sensor light illuminated. The vehicle was taken to the dealer, who diagnosed that the failure was due to a fractured cable in the steering wheel. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 207,000.
- Tullahoma, TN, USA
The contact owns a 2003 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V286000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. MA 10/1 updated 12/28/2015
- Louisville, TN, USA
The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V285000 (air bags) and 15V043000 (air bags); however, the parts were not available in the contact's region. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Grandview, MO, USA
Last May 5 melody Toyota san bruno told me they have to do a recall on the front passenger airbag inflator. And it was fine for 3 months. Then on Aug. 9 when I was taking my cousin to the airport (sfo) the SRS warning light just came on all the way straight home. And I drove back to melody Toyota last Tuesday since they told me they can't attend to me last Monday because technician shortage. After they made the diagnosis on my car they said there's a short circuit on my airbag spiral cable clock spring w/C is located inside the steering wheel. They said if this spiral cable is defective all the airbags in my car is disabled and will not deploy if I hit another car or a tree w/C is really life threatening. My question is why do I have to pay $550 to get that spiral cable replaced. And on the other hand my car doesn't have any problem not until when they replace that front passenger airbag inflator last May 5. they even ask me if I had an accident recently. I think they should know that since they've been doing all the services on my car for 6 years. Or is there any recall on this spiral cable? I hope you give me an answer to this question. Also please this complaint will be anonymous for now. Thank you
- San Bruno, CA, USA
The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V043000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Ocala, FL, USA
The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V286000 (air bags) and 15V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. MA 10/6 the consumer stated the air bag light illuminated. Updated 01/25/16.
- Payson, UT, USA
The air bag warning light came on dash and I was told the driver side air bag had to be replaced. I had to pay $1196.69 because it was not under a recall even though I had 3 other recalls which included the passenger air bag inflator, air bag wire harness and the center air bag sensor assembly. So with all the safety recalls on the passenger side air bag system, I do not understand why the driver air bag is not covered on any safety recall? I really think this should be covered under a safety recall since I was told by the rep at the Toyota dealer the air bag will not work when this air bag warning light is on.
- Clearwater, FL, USA
The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part needed to perform the repair was unavailable. The manufacturer stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Townson, MD, USA
- Woodstock, GA, USA