10.0
really awful- Crashes / Fires:
- 5 / 1
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 19,703 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Drivers side airbag light is on. Stays on never goes off.
- Akron, OH, USA
I have called Toyota 355 3 times. They say the wait list is ver Y long. They never call me back.
- Rockville, MD, USA
Takata recall. The contact owns a 2007 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
- Elk Grove, CA, USA
Takata recall. The contact owns a 2007 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Carmichael, CA, USA
The contact owns a 2007 Toyota Matrix. While the vehicle was exiting a parking garage and waiting at a toll booth, it suddenly accelerated out of control and crashed into another vehicle and a retaining wall. The air bags did not deploy. A police report was filed. There were minor injuries, which required medical attention. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 145,000. Updated 04/19/17
- Stone Mountain, GA, USA
The contact owns a 2007 Toyota Corolla matrix. The contact received a recall notice for the air bag. The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The NHTSA campaign number was unknown. The contact had not experienced a failure.
- Ketchikan, AK, USA
Takata recall: Toyota is essentially harassing me about getting this repair done, but the repair cannot be done because they cannot get the parts in. I have tentatively scheduled a repair after my third call to the recall line, but no one can guarantee the parts will be in by then, either. It took them 8 months to tell me the parts were "in" and I could schedule my repair, now they tell me the parts are not in and it's not safe to even drive my car if I haven't had the repair. How am I supposed to get to work" grocery store? are they going to give me a car to drive until they can find the parts that are needed for this recall" I feel like they are sending out these notices to satisfy their requirements, but they aren't actually meeting the requirements of getting these repairs done. And when I did call them, they had the nerve to ask me what had taken me so long to call. I don't know, maybe the fact it took you 8 months to get the parts led me to believe this wasn't an urgent matter. And clearly, based on the parts availability, it is not.
- Kansas City, MO, USA
I have received a mailer from Toyota telling me to "call today" to 1-888-312-5994, for resolution to the takata airbag inflator recall. I have called numerous times but experience extremely long hold times, to the point where I eventually decide to try again sometime. This is very frustrating, as it does not seem that Toyota is committed enough to employ even basic staffing to help me set up an appointment to resolve the issue. I will keep trying.
- Lakewood, CA, USA
Takata recall. When I called to schedule (in the middle of this hot humid summer). I was told they had to order parts and it will take "months" before they can schedule me. They said they get 6 parts per dealer per week and that's it.
- Westerville, OH, USA
Takata recall. The contact owns a 2007 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Cordova, TN, USA
The contact owns a 2007 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Scotts Valley, CA, USA
Takata recall. I feel that Toyota has failed to remedy the defect within a reasonable time. I have been waiting over 3 months to have my air bag replaced. It is very disconcerting that we have been advised to replace the defect as soon as possible but we are unable to because the service centers do not have the product in stock.
- Kapolei, HI, USA
Takata recall. The contact owns a 2007 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Red Lion, PA, USA
Takata recall. The contact owns a 2007 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Portland, OR, USA
I called wappingers falls dch Toyota service department about 2months ago. They said parts will be ordered and I will get a call back. I called again today(4/18). Now they are telling that there is no record of my previous call and the parts will be ordered. I am worried about the safety. Is there any thing you can help?
- Wappingers Falls, NY, USA
Takata recall. The contact owns a 2007 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Paducah, KY, USA
Takata recall. The contact owns a 2007 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Odenton, MD, USA
The contact owns a 2007 Toyota Corolla matrix. The contact received a recall notification for NHTSA campaign number: 15V286000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The VIN was unknown. The contact had not experienced a failure. Parts distribution disconnect.
- Buffalo, NY, USA
Toyota Matrix recall I had received a recall notice from Toyota about my vehicle model. The letter had mentioned that I was to soon be contacted about Toyota fixing the issue when the manufacturer received the parts. This notice came to me on August. I had contacted the dealership, in which I had bought my vehicle, to remind them that I have yet to be contacted about the recall issue. I was told that the manufacturer had yet to even inform them about the progress on the issue, but if anything, I would updated shortly. It has been about half a year, and I have yet to be contacted by Toyota.
- North Hollywood, CA, USA
- Meriden, KS, USA