10.0

really awful
Crashes / Fires:
44 / 0
Injuries / Deaths:
20 / 0
Average Mileage:
67,230 miles

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« Read the previous 20 complaints

problem #401

Jul 172021

Prius

  • miles
While driving on a highway at night around 60 mph, brake light turned on then AB light then slip light. Nothing else happened but since this hadn-??t happened before, I pulled over, turned off car, waited a bit then turned back on. Car still worked although these lights stayed on. Continued driving to get home at reduced speed (around 45-50) plus with blinkers on with mental note to take to the dealer next morning. A few miles out, a loud unchanging alarm went off and I couldn-??t use my brakes no matter how hard I pressed on them. I was able to glide off an exit that was near and making right turns get into a lot. Also neither of the brake pad nor the parking button was working so I couldn-??t stop the car but then I hit power to shut down and that was able to stop it. Called for towing to dealer the following day. They say it-??s the brake booster and that I have to pay out of pocket since it passed a recall but this is a dangerous issue with the car. If the light had been red and a car crossing, without brakes I would have gotten into an accident and since I bought it used last year, I wouldn-??t have even known about this being an issue. There shouldn-??t be a date limit on this recall, if models of Toyota Prius needs the recall and it hadn-??t been done by previous owner, it needs to be done as this is a really traumatizing and potentially deadly issue.

- Middlebury, CT, USA

problem #400

Jul 152021

Prius

  • miles
I was driving when the car started to beep constantly. I tried to turn on a road to check it out and realized I had no brakes. I passed the road I was trying to turn on and had to coast to a stop down the road. If this had happened while coming to a red light, there is no way I would have been able to avoid a wreck. I did some research and found that they extended the warranty on the brake booster and assembly pump. The thing is I had taken the car in because the abs, brakes, and traction control lights came on last year. They acted like they had no clue what was wrong and just unplugged the battery and hooked it back up to make sure the lights went off. The lights were off for less than a mile and when I called back they acted clueless and said for $200 out of pocket they can do more extensive testing but said they saw nothing wrong and that the car was driving normally. How does Toyota have a major problem that they extend the warranty and the Toyota dealership knows nothing about it and can-??t give me answers when I have the exact issues the extended warranty is supposed to cover? I could have been seriously injured and hurt someone else and Toyota doesn-??t care. Their representative told me that they had done enough and it was on me to fix the problem as now I was no longer covered under their extended warranty. This is a major safety issue and needs to be a recall before someone gets seriously hurt. Toyota knows there is a problem but refuses to hurt their bottom line to protect the consumers. This just happened yesterday and I have not done anything to the car at this time.

- Parrottsville, TN, USA

problem #399

Jul 052021

Prius

  • miles
Actuator and brake cylinder have gone. ABS, traction, and brake lights all have gone on. This is a very common issue with this car, and I am expected to pay $3,000 for this fix.

- Los Angeles, CA, USA

problem #398

May 102021

Prius

  • miles
The brakes failed while driving. The traction, ABS and brake light all came on, on the dashboard and the brakes were working at 10% or less. I had to use the engine braking mode to stop the car. I took it to a technician and this is a known issue that Toyota is ignoring.

- Millcreek, UT, USA

problem #397

Jun 152021

Prius

  • miles
ABS light and brake light comes on and goes away on my toyota prius 2010

- Media, PA, USA

problem #396

Jun 042021

Prius

  • miles
I have a 2010 Toyota Prius. I was driving home on I-80 and when I was getting down on the slope of the Sacramento river bridge, three lights suddenly popped on the dashboard - ABS light, Brake light and Traction control light. Following this, I lost efficient control on the brakes and I had to push really hard on the brake pad to even slow the car down. If I had to stop suddenly, it would have definitely resulted in a serious crash. Because the brakes stopped working as they are supposed to, I turned on the blinkers, took the exit and tried to stop slowly. I was able to stop on the side of the road just before the red signal. I was just couple of miles from my home so I kept the blinkers on, and slowly drove through internal roads to my home. Later when I found out the code, it came as C1391 which is usually for failure of the brake booster assembly or the brake booster pump assembly or both. When I contacted my local Toyota dealership, they mentioned that the extended warranty for replacing these parts ended in November 2020 and because of that they asked me to take care of this >$3000 repair. I also contacted Toyota corporate to file a complaint and was told the same thing. This issue is a serious safety concern and Toyota should issue a recall and not an extended warranty. They should not be waiting for people to loose their lives before they issue a recall.

- Sacramento, CA, USA

problem #395

Jun 122021

Prius

  • miles
While driving in the highway had several times hard situations. Yesterday and truck became in front in my lane while, I had brake fast the car started loosing control and ended up on the side of the road. Is like the brakes makes the car loose all the control in a bad situation instead of help to prevent accidents. Each time I go to Toyota I had mentioned this issue, but they say there's not recalls available. Sometimes I think I will die because of this.

- Pompano Beach, FL, USA

problem #394

May 192021

Prius

  • miles
Code 1391. just like many others Toyotas of this year

- Harrah, OK, USA

problem #393

Jun 062021

Prius 4-cyl

  • miles
My problem began when I pressed my brakes and instead it accelerated. I thought maybe my foot slipped and didn-??t know what it meant. It happened again a few weeks later and then all of the dash lights went on that indicated that I had to have the big brake recall repair. Being that my car is past the 10 year warranty and past the extension for mileage, I had to pay out of pocket. This repair was done and upon receiving my car back, the gas mileage instantly began to drop. It went from averaging 42-48MPG in my town to 25-30MPG. I took it in the be looked at and they ensured me nothing was wrong with the car AT ALL. The battery wasn-??t holding charge on top of this and it wasn-??t reading the same on the dash about the 0-100 current gas mileage you-??re getting as you go (the lines scale thing) that goes up when you let off the gas, and I could feel a strange shift while I was driving so I took it in again. They told me this time it-??d be $110 to diagnose even though it was the same issue that started after the brake system repair, so I left extremely upset. A few days later my cars steering went out while I was driving and the whole hybrid system died. The car now only works in power mode. The consumer stated the car was taken in for a brake recall and had to pay $2800 in repairs. The consumer stated what they thought was a battery failure turned out to be the beginning of an electrical motor failure related to overheating.

- Spring Hill, FL, USA

problem #392

Mar 172021

Prius

  • miles
Impending failure of the brake booster / brake booster pump assembly. ABS and brake warning lights remain on and a constant electrical whining sound can be heard from the brake booster assembly. Toyota is aware of the problem and offered a customer support program that expired in 2019 ( https://attachments.priuschat.com/attachment-files/2019/12/178663_162714_ZJB_Phase_2_.pdf )

- Kaneohe, HI, USA

problem #391

May 072021

Prius

  • 143,000 miles
The traction, ABS and brake light comes on after driving over a small pothole

- Chandler, AZ, USA

problem #390

Apr 102021

Prius

  • 92,000 miles
Regenerative brakes stopped working while driving in clear conditions on the highway at 60mph, ABS, traction control, and brakes lights on dash illuminated. Almost crashed as brake pedal needed to be pressed really hard and almost to the floor to stop the car. Known issue and dealer refuses to fix the problem

- Mililani, HI, USA

problem #389

Mar 252021

Prius

  • miles
I was driving and three lights came out: ABS, brake and slip indicator.

- Coral Springs, FL, USA

problem #388

Apr 202021

Prius

  • 120,000 miles
I was just told that my 2010 Prius needs the brake boost assembly (cylinder and boost) at a cost of $2,570. It was causing my 4 month old, 12V battery to drain. I thought that was outrageous so I looked into it and found out there was an "enhanced extended" warranty issued (not a recall), but for my vehicle it expired April 2020. Another issue that I uncovered that this part also causes the Prius to lurch forward when braking and you happen to drive over a bump. Train tracks, or potholes which is a safety issue. I have also experienced this with my Prius. Fortunately, I have had no accidents so far. I have read that there have been accidents caused by this issue. Toyota should step up and fix the problem before people are injured due to this defective braking system. My daughter drives a 2015 Prius. Is anything more being done" or are they going to wait until more accidents happen" I stumbled across this issue when my 2010 Toyota Prius 12V battery required frequent jump starts. I replaced the battery ($300) Dec 2020. Prior to that, I called aaa and got a jump start. Because of covid, I wasn't driving the vehicle daily (work from home) so it was assumed the cause was the vehicle should be driven frequently.

- Weymouth, MA, USA

problem #387

Apr 092021

Prius

  • 120,910 miles
I bought this car brand new in 2010. Toyota Prius hybrid. Two weeks ago the ABS light, emergency brake light, and traction control lights all came on and won't go off. Dealership says I need $2000 worth of work. Brake booster/master cylinder, brake booster pump assembly, brake actuator internal leak. Brakes acting weird. Dealership says I don't need to drive car, just pay $2000 which I don't have. They said Toyota extended the warranty to December 2020, which just past. I never got letter saying it was a problem.

- Gun Barrel City, TX, USA

problem #386

Apr 012021

Prius

  • 91,300 miles
I was driving and pressed the brake pedal to make a turn. After completing the turn I noticed several warning lights illuminated on the dash board including brake, ABS, and traction control. The brakes were very mushy but worked enough to get the vehicle to a shop. The shop assessed the vehicle which displayed code C1391 and said it was brake related possibly ABS system. They cleared the code in my vehicle and brakes worked normal for a very short time before the same warning lights appeared and brakes went mushy and not working properly. I then looked up possible recalls or enhanced warranties and I called Toyota customer service and was told there is no recall or extended/enhanced warranty for any braking issue on my vehicle based on the VIN number. I took the vehicle to my local Toyota dealer and they charged me to test for a code. They came up with code C1391 and state in their paperwork that the cause is "brake booster internal failure" and recommend replacing the brake booster. Their paperwork shows replacement of a brake pump and brake booster had an extended warranty but that it expired 9/26/2020. Therefore the dealer would not fix my car at the cost of Toyota. My vehicle has approximately 91,000 miles and others with higher mileage have documented that Toyota has repaired this known, well documented, expensive (about $4,000) and continued dangerous braking problem in several cases. Per the dealership and my contact with Toyota they are not willing to repair my vehicle at their cost., which at the Toyota dealership is about $4,000 parts and labor. An additional issue is trusting Toyota service and/or private mechanics that they will replace the problem part(s) or replacing additional parts making the repair bill higher or maybe not fixing the problem where additional repairs will be required before too long.

- Los Angeles, CA, USA

problem #385

Apr 062021

Prius

  • 150,000 miles
Traveling home from tampa to St. Petersburg on interstate at 70 mph and suddenly breaks fail. Brake, ABS, and traction lights come on. Pushed pedal to the floor and was able to get enough braking to pull off the interstate and into a gas station and into a parking spot safely. No warning-just immediate failure. Miracle no one killed. Reading many other similar stories for year. What is going on that this has not been recalled"??"

- Saint Petersburg, FL, USA

problem #384

Jan 012019

Prius

  • 152,000 miles
The contact owns a 2010 Toyota Prius. The contact stated while driving 20 mph, the brake pedal was depressed to the floorboard while attempting to stop the vehicle. There was an abnormal sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to Toyota of tampa bay (1101 E fletcher ave, tampa, fl 33612: (813) 402-1323) on several occasions to be diagnosed. The contact was informed that the ABS module needed to be replaced. The vehicle was not yet repaired. The manufacturer was informed of the failure. The failure mileage was approximately 152,000.

- Seffner, FL, USA

problem #383

Mar 112021

Prius

  • 113,864 miles
I inherited a 2010 Toyota Prius 3rd generation when my mother passed a few years ago. I've since had several unnecessary and costly problems with the car as well as dealership's outlook, treatment, and indifference to the danger that their customers face--as many already have. The following are situations that I'm experiencing now. First, I was recently leaving the pharmacy when all of my warning lights (ABS, brake, traction ) suddenly came on and my brakes failed as I was heading home. I'm a single mother of a special needs child and I had to get home to her. I was approximately 1 mile from my home and I was nearly in 3 accidents that could've been catastrophic. Thankfully the road was dry, clear, and with little traffic. We have been homebound for weeks, without transportation for doctors, food, etc. Our vehicle is our only means of transportation, and we must get to doctor appointments, etc. Second, the car has inexplicably stalled twice. Third, I'm constantly having to replace lights, and have been pulled over by the police for lights not working. Finally, an airbag has been recalled and once I can afford it I'll get that fixed as well. I spoke with my local Toyota dealerships, and after explaining the problems, I was informed (several times as I was repeatedly transferred) that I had to pay an inspection fee that also changed with each person. Finally, I was told I had to leave my car there for days and that I was going to pay thousands of dollars to fix the car. I'm unable to pay that much money--and the amount kept changing as well. I have researched these problems and now understand the methodology and intimidation used on poor people such as myself. Toyota should be ashamed. Fix these problems that will endanger and possibly kill your customers for nothing more than their own incompetence and greed.

- Marietta, GA, USA

problem #382

Mar 292021

Prius

  • miles
Just purchase the car and they R refusing to fix the ABS known issue under that ABS recall

- Orlando, FL, USA

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