Dealer fails to complete work on recall in a timely manner. Recall on 2006-2011 model year Rav4 vehicles; rear lower suspension arm. "safety recall C0J" March 2014 - receive notice from Toyota "urgent safety recall". made an appointment June 2014. Told on arrival parts not available. Was put on wait list. Called dealer several times on the phone to check about wait list. Told parts still not available. 9/19/2014 - received follow up notice from Toyota. Called dealer. Told still on wait list, parts not available.

- Gouldsboro, PA, USA

I took the car in for the recall on the rear suspension and was led to believe the repairs had been made by the dealership - dick dyer Toyota in columbia, SC on January 13, 2014. Two months later the left rear tire almost came off of the car as my wife and children pulled into the driveway. I spoke with [xxx] (service manager) and he said that he knew about my car. At the time of my initial visit in January, they had noticed rusty bolts on my suspension starting to sheer. At the time, he had called Toyota motor service to see, if the situation warranted getting us a rental car and to see, if they felt the car was safe to drive. They came to the conclusion that the car was safe to drive without visually inspecting (tms). He also admitted that no repairs had been made to my car. So they knew there was a problem and did nothing. I was not informed of the condition of the suspension, or the fact that they called tms to discuss. I was led to believe the recall had been completed. I would never of driven the car, if I knew of it's condition. We left for disney the next day and drove 2,400 miles, before the suspension arm gave way. Luckily, we were pulling into the driveway and not on the interstate or we could of been killed. Yes, they made the repairs to my car, but they let me drive off of the lot knowing that I was driving a ticking time bomb. There wasn't a question of if the suspension would give way....it was when. Obviously, Toyota doesn't give a [xxx] about their loyal customers and their safety. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Columbia, SC, USA

The contact owns a 2006 Toyota Rav4. The contact stated after a recall repair had been performed, there was a strong vibration in the rear of the vehicle. The contact was included in NHTSA campaign id number: 13V383000 (suspension) and 12V373000 (suspension). The vehicle was not inspected after the recall repair was performed and the contact took the vehicle back to the dealer for inspection. The dealer did notice the vibration upon inspecting the vehicle and stated that the steering shaft may need to be replaced. The dealer did not mention that there was a defect with the steering shaft prior to the recall repair. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.

- Anaheim, CA, USA

The contact owns a 2006 Toyota Rav4. The contact stated that NHTSA campaign number: 14V168000 (air bags) and NHTSA recall campaign number: 13V383000 (suspension) had exceeded the reasonable amount of time for repair. The dealer stated the part was not available for repair. The manufacturer was also made aware of the delay in the recall being repair. There were no failures at this time.

- Conroe, TX, USA

The contact owns a 2006 Toyota Rav4. The contact received three recall notifications related to NHTSA campaign id number 13V383000 (suspension), however the part needed was currently unavailable to perform the repair. The dealer was not able to provide an expected date for the recall part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.

- Landrum, SC, USA

The contact owns a 2006 Toyota Rav4. The contact stated that NHTSA campaign number: 13V383000 (suspension) had surpassed a reasonable amount of time for repair. The dealer stated that the part was not available for repair. The manufacturer was alerted of the failure however, declined to provide part availability information. The vehicle was not repaired. The contact had not experienced the failure described in the recall.

- Tacoma, WA, USA

The contact owns a 2006 Toyota Rav4. The contact stated that NHTSA campaign number: 13V383000(suspension) had surpassed a reasonable amount of time for repair. The dealer stated that the part was not available. The manufacture was not made aware of the failure. The vehicle was not repaired. The contact had not experienced a failure.

- Plano, TX, USA

The contact owns a 2006 Toyota Rav4. The contact stated NHTSA campaign number: 13V383000 (suspension) had surpassed a reasonable amount of time for repair. The contact took the vehicle to be serviced and the dealer stated that they did not have the lubrication available to perform the repair. The manufacturer was alerted about the failure. The vehicle was not repaired. The contact had not experienced a failure.

- Payson, AZ, USA

The contact owns a 2006 Toyota Rav4. The contact stated that while driving approximately 35 mph, the rear of the vehicle began to shake intermittently. The vehicle was taken to an authorized dealer where the vehicle was repaired under NHTSA campaign id number 12V373000 (suspension). The failure persisted after the repair was performed. There was a second recall related to the failure under NHTSA campaign id number 13V383000 (suspension) however, the vehicle was not repaired because the manufacturer informed the contact that there was not a remedy yet available. The approximate failure mileage was 45,000. The VIN was unavailable.

- Seattle, WA, USA

I received notification of the recall and took my vehicle to the dealer in October 2013. The dealer determined my car needed the recall part fixed. I was notified that due to availability of parts the recall could not be done until mid-February 2014. I called the dealer and Toyota on 2/10/14 who both tell me it would be "mid-February." It was mid-February but they didn't know when the parts would be received. I called today, 2/26/14, and now being told that it would be between "mid-February and mid-March" but they don't know when the dealer would receive the parts to fix it. In the meantime, the car continues to make the grinding sound. Toyota continues to give the run around on this repair. This is not acceptable when I took the car to the dealer in October!

- Cedar Park, TX, USA

The contact owns a 2006 Toyota Rav4. The contact received notification of NHTSA campaign number 13V383000 (suspension) and was informed by the manufacturer that the parts were not available. The contact had not experienced a failure. Updated 03/31/14

- Chino, CA, USA

Front left clunking noise when going over bumps, told by dealer issue is in the electronic steering. Dealer did not sound confident when stating it was safe to drive. Have read about multiple 2006 Rav4 owners having defective steering.

- Flower Mound, TX, USA

Driver side read tie rod end rusted through and snapped causing loud noises and handing issues.

- Grand Rapids, MI, USA

The contact owns a 2006 Toyota Rav4. The contact stated that she received notification of NHTSA campaign number: 13V383000 (suspension) and stated that the parts were not available to have the recall service performed. The contact also mentioned that the vehicle had been experiencing problems with the rear suspension and when making turns, the contact would hear an abnormal noise from the rear of the vehicle. The vehicle was not repaired. The failure mileage was 122,000.

- Manteca, CA, USA

Saturday, October 12, 2013 when my wife and two young daughters (ages 2 & 4) were coming home from shopping. Our vehicle experience catastrophic failure, endangering the lives my wife and my two young children. She heard a loud bang from the rear of the vehicle and she lost control. Luckily, she was not moving very fast and was able to stop quickly and pull to the side of the road. The failure occurred on the on-ramp to an interstate 71 with a posted speed limit of 70 mph and the car was not drivable. Had the failure occurred 20 seconds later, my family would have been traveling at a high speed in a rav 4 with absolutely no control. We cannot even fathom the potential outcome if that failure had occurred on a busy highway with trucks etc. We took the rav into the local Toyota dealership and they deemed the accident to be caused by the rear lower suspension arm. The rear lower suspension arm was recalled in the fall/winter of 2012, where we took it to the dealership to be fixed in Nov. 2012 with the so called "clip".

- Ashland, OH, USA

I was driving by 88 St and 94 ave in miami, Florida went through the train tracks, and heard a loud noise, like an explosion, and the car started to shake and move to the left lane, thank god there was no cars coming, so I finally control the vehicle, I look for a reason of the explosion, and then drag...literally to a shopping plaza, where I noticed the tire behind on the driver side was almost separating from the vehicle. I called my son, and he send a tow truck, later a mechanic would tell me that the inner tie rod broke. I noticed months before that the car made funny noises from the suspension. I called the dealer sent an E-mail to Toyota usa warning them, they told me to go to the dealer. They didn't care what I said to them, I went three times to them, Toyota usa insisted to go to the dealer. Three years later Toyota usa sent me a warning brochure about the inner-tie rod problem and how to do the alignment on the rav 4 but when I bought the car they never said anything about doing this procedure. I did the alignment for the rav 4 in a place that has all the certifications, in my opinion the rav-4 has a defect involving the suspension ( after shocks) and the inner-tie rods, I hope this helps find the reason of this problem. And how to get reimbursed for all the expenses that I went through this..

- Miami, FL, USA

The contact owns a 2006 Toyota Rav4. The contact stated that while driving 45 mph, she heard a loud noise and lost control of the vehicle. The contact mentioned that her vehicle veered to the right. After inspecting the vehicle, she noticed that the rear driver's side wheel was protruding out of the wheel well. The contact mentioned that the vehicle was previously repaired under NHTSA campaign number: 12V373000 (suspension). The vehicle was towed to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 92,180.

- Lanham , MD, USA

My power steering P/S warning light came on as I was backing out of a parking space. I noticed my power steering suddenly wasn't working. I drove home and then took it back out of my garage, in which the light then turned off and I had my power steering back. Is this a known defect of my car? I did receive one about the rear lower suspension arm #1 and a floor mat recall, but that's all.

- Livonia, MI, USA

Right rear suspension rod broke. Took it to mechanic, had it welded till new part arrived. Had it replaced. Toyota issued a recall and had work done on February 13, 2013. On March 18 the driver side arm broke.

- Mt View, HI, USA

Over the course of the past 2 months I have heard a quiet popping noise coming from the back right tire area when I make turns. I actually visited a Toyota dealer 1/8/2013 because there was a lower suspension arm recall on my vehicle. They "inspected" and put a sticker on, and a worthless clamp (might as well been a paperclip) on the the tie rod. On 2/27/13, I took a few co-workers to lunch and they noticed a loud pop every time I turned a corner or hit any uneven spot in the road. When I pulled into my parking spot at work I got out and looked at the rear right tire and it was slanted only slightly. Later in the day, I backed out of my parking spot and heard a very severe pop and the tire made a whooshing noise as it was making contact with the tire well. The vehicle was out of service at this point. I got my vehicle toed to a nearby shop, and they found that the tie rod on the rear right wheel was bent severely. The mechanic that was inspecting my vehicle was not a dealer, and agreed that the "fix" Toyota developed for this recall issue was worthless, and agreed that I could have been seriously injured if this had failed on the highway. I have a photo of the bent tie rod, and visited the shop to see for myself this afternoon. I truly think that Toyota's fix should have been to replace everyone's tie rods. People's lives are still at risk! I plan to submit my charges to Toyota for reimbursement.

- Beach City, OH, USA