10.0
really awful- Crashes / Fires:
- 3 / 18
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 11,161 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving on Saturday morning 9/29/18, I stopped at a stop light and my 2018 Toyota Rav4 lost all engine power while in traffic. The computer video screen showed the message "charging system failure\malfunction". I then attempted to restart the vehicle and it did not crank over, I waited a few seconds, made another attempt, the vehicle started. I pulled over and parked the vehicle, looked up the error message in the car manual and it instructed me that it was a serious problem and to take the vehicle immediately to the nearest Toyota dealer. I then took the vehicle to my local dealer, they ran a vehicle diagnostic report, they found no error messages or voltage problems with the vehicle. They offered no reason for the loss of vehicle power. The service manager stated that they could only diagnose the vehicle so far and that they would need "corporate" to send someone out to do further diagnostics on the black box. On 10/1/18, I opened a problem report with Toyota usa and was given a case#..
- Lawrence Twp., NJ, USA
My Rav4 caught fire in the middle of the night while parked on the street in front of my house. It had been parked for 12+ hours. After burning for about 10 minutes, it exploded with a force so great that it lifted the car onto the curb, knocked over a firefighter, and damaged our boat parked 10 feet across the street. The inspector from the fire department determined the initial fire was from faulty electrical wiring but said he had never seen a car explode in his 25 years on the force. Toyota conducted their own investigation and agreed it was electrical but could not determine fault due to the severity of the damage
- Minneapolis, MN, USA
I am very disappointed. I bought a Rav4 2018 in February of this year, it has only 1,900 miles and is already at the dealer after taking my kids to school I went back home and I usually do I activate the vehicle alarm but it did not work. The keys does not activate or dis-activate the vehicle alarm and when the car is on the tire pressure sign started to blink. The dealer staff said that one of the computer is not working right. At this moment they don't know what is going on and ironically is not time for the first payment yet.
- Deland, FL, USA
The vehicle was stationary in a driveway for approximately 2 hours. After pulling away from the house, dash panel indicators were showing malfunctions on brake systems, aws, etc. It showed that all computer systems were malfunctioning. I drove immediately to the dealer. Inspection showed that the wire harness on the vehicle had been chewed apart, off, and insulation had been removed. I investigated the internet on this problem and it seems that several vehicle makes and models were affected. It seems that the manufactures were using a food based ingredient in the insulation of the wires, (soy). This is attracting rodents, (squirrels) to this for food. It could happen anywhere, parked at the post office, grocery store, your friends house, etc. My vehicle only has 980 miles. I have never had this before. What would happen if the wires catch on fire or your car stops on the freeway because of this issue. Can this be investigated? at this point, what's going to keep this from happening again. We've had several Toyota vehicles in the past and did not have any wire harness problems.
- Cottage Grove, MN, USA
- Alpharetta, GA, USA