DP: Toyota has received customer reports of certain 2019-2021 model year RAV4 HV vehicle fuel gauges displaying
less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off.
Some customer reports have also noted the ?Distance to Empty? shown on the multi-information display is
less than expected.
Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank
shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel
level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual.
Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for
normal Basic Warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care
about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling
performance concerns.
Note: Fuel tanks are covered under the normal California Emissions Control Warranty period, 7 years or 70,000
miles (whichever comes first), for the following states: Connecticut, Delaware, Maine, Maryland,
Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington.
