My 2020 Toyota Rav4 hybrid is supposed to get 4.5 gallons of fuel, but I am only able to fill up to 9 gallons from empty. When getting fuel, I top off and am still only averaging 9 gallons per fill up. This is a known issue with Toyota, but no fix.

- Fredericksburg, VA, USA

2020 Rav4 hybrid vehicle is rated for and advertised as having an approximately 580 mile fuel range. Purchased new, and drove off the lot with a full tank and 7 miles on the odometer, the empty fuel tank light came on at just less than 370 miles of normal highway and city driving. Went to "fill up" the vehicle and it topped off at only 11 gallons. The tank capacity is advertised as 14.5 gallons. My assumption is that either the fuel gauge is defective, or the fuel tank is smaller than advertised. Either way, this makes the actual fuel range over 200 miles less than advertised. I was told at the dealership that the "reserve fuel" amount is 3.5 gallons, however, Toyota usa has told me the reserve amount is 2.2 gallons. This is a safety issue - iin order to get the fuel range I need, I have to drive it nearly 200 miles past the low-fuel indicator, which puts me at increased risk of running out of fuel on the interstate. Additionally it's not clear what will happen if/when the fuel tank is depleted. Toyota has chosen not to inform buyers of this fuel gauge defect prior to purchase, and instead actively advertises the long fuel range - this fits the definition of fraud, and is completely unverifiable until you purchase and drive the vehicle hundreds of miles. Had I known, I probably would not have purchased this vehicle, because of this fuel range safety issue, and not knowing how much fuel is left in the vehicle.

- San Antonio, TX, USA

Fuel capacity for the vehicle is suppose to be `14.5 gallons, however the vehicle only fills up to 10 gallons when empty.

- Chicago, IL, USA

I bought a 2020 Toyota Rav4 hybrid for fuel efficiency. I've had it nearly 6 months and have not been able to realize any fuel efficiency due to a faulty fuel tank. My gas gauge was at 1/4 tank and I refueled. The pump stopped after reaching 'full'. when I restarted the vehicle after 'filling up', the gauge went to 3/4 tank instead of full. At any given time, I do not know how much fuel is in the tank, therefore, I cannot tell if the vehicle is even fuel efficient. My previous car was a 2003 Toyota Rav4 non-hybrid and I'd refuel every 2 weeks and it has the same size fuel tank that the 2020 Toyota Rav4 hybrid supposedly has (14.5 gallons). It feels like the fuel tank is half that size. I'm having to refuel my 2020 Toyota Rav4 hybrid weekly to keep from leaving me stranded because the gas gauge is reading incorrectly. Toyota needs to correct this issue asap.

- Fresno, CA, USA

Car does not fill up with fuel to manufacturer specifications. Cannot get more than 10 gallons into 14.5 gallon tank. Serious safety issue.

- Spencerport, NY, USA

Fuel tank is advertised as 14.5 gallons /580 miles per tank. Brand new vehicle off the lot only fills up to 8 gallons and gets 420miles per tank

- Fort Worth, TX, USA

Vehicle has a 14.5 usg gas tank and gets approximately 40mpg as per the vehicle computer. The vehicle should have a range of approximately 560 miles. At 390 miles, the distance to empty display was 44 miles and the gas gauge needle was just above E. at the fill up the pump kicked off at 9.6 gallons. When trying to add more gas, the punp kicked off again at 10.1 gallons. The gas gauge reads full and the distance to empty reads 470 miles. I am either 4 gallons short of a full tank or the gauge reads empty when there is 4 gallons remaining. I have owned this car for 4 weeks. A service writer at the dealership denies any knowledge of the problem as there is no actual recall notice. Toyota is aware of the problem and has no remedy. Dealerships have been made aware through internal memos which are available online. The response from the dealership is to leave it for a day to be looked at. I realize there is no current fix, but dealerships should be documenting complaints.

- San Tan Valley, AZ, USA

Fuel tank does not fill up 14.5 gallons. It only fills up about 9-10 gallons of fuel. Mileage run on full tank is way way lesser than what is advertised.

- East Meadow, NY, USA

Fuel indication in car is incorrect. When fueling to full does not indicate full and fuel gauge appears incorrect as quantity declines very quickly. Not able to tell from the gauge how much fuel is actually in the car. Happens at all speeds in all conditions since car purchased on 04/18/2020

- Canton, GA, USA

Fueling ends prematurely. Topping off fuel tank can take as much as 2 more gals.

- Vancouver, WA, USA

Fuel gauge is inaccurate as well as miles remaining calculations are inaccurate. Fuel gauge indicates empty when approximately 2+ gallons remain in the fuel tank.

- Bonita Springs, FL, USA

I purchased a 2020 Toyota Rav4 hybrid limited addition from Toyota of escondido and took delivery in December of 2019. Upon delivery, I noticed the instrumentation said this vehicle had 575 miles to empty. We went on our annual christmas trip to N. California. I noticed that our first refueling I could not fill the tank more than 9.5 to 10 gals of fuel when system says low fuel. This happens consistently since the first fill up in Dec 2019 to now May 2020. The best mileage to empty has been consistently 415 - 430 miles to empty. Where does this explain the 14.5 gallon fuel tank. Secondly with very careful and tedious driving in town or highway cannot attain anywhere near the vehicle sticker of 41/38 mpg. The best I can obtain in town is 31.5 mpg. I took the vehicle in several times to address this issue and was told there was no fix in place for the fuel issue, but they are aware of this issue and have known of this issue since 2019 models. They had the vehicle for the day and returned it to me with a fuel economy reading of 61 mpg. I was astonished and asked how did they do this. There was not reply. Just driving the vehicle home from the dealer the fuel economy started to fall drastically and within 2 days the economy was back to 31.5 mpg.

- Escondido, CA, USA

The gas tank will hold up to 10 gallons of gas and trying to add more causes the tank to overflow, even when the fuel light indicates the gas tank isn't full. Vehicle is advertised to hold 14.5 gallons.

- Cincinnati, OH, USA

Toyota advertises the 2020 Rav4 hybrids are equipped with 14.5 gallon fuel tanks, the hybrid allegedly should get 41 miles per gallon for city driving, 38 mpg for highway driving and a combined 40 mpg. This should approximately provide a range of 580 miles on a tank of gas. However, my Rav4 hybrid cannot reach that range because when refueling, the gas pump nozzle automatically shuts off before the tank is close to being full. Adding 8 gallons of gas when the low fuel light is illuminated causes the fuel nozzle to shut off. Trying to add more fuel allegedly causes an overflow even though the tank should hold 14.5 gallons total. When I checked with the dealer about the issue they do not have any fix for this issue and they have said Toyota already knows about the issue. I got pissed off because both the dealer and Toyota knows about the issue, but they hide this information from me while selling this car. I guess they cannot advertise fuel tank capacity as 14.5 gal, what they are doing is unethical. I wish I get an option to return my car and get my money back.

- Bellevue, WA, USA

Fuel gauge does not reflect the true amount of fuel in the fuel tank. It seems to be showing less fuel for example the Rav4 hybrid has a capacity of 14.7 gals of fuel. Filling up when the indicator showing about 18 miles and about 1/4 tank. Re-fueling only 9.8 gallons was put into the tank. The 2020 Rav4 hybrid will achieve good gas mileage and at 1/4 tank should be about 3.7 gal. In this case it should have 4.5 gallons. I would assume that a reserve would be 2 gallons which would give me 60+ miles until completely empty. Now it is better to have more fuel instead of the opposite of less fuel. But definitely the 2020 Rav4 hybrid has a fuel indicator issue. Which from my research has the same issue starting from the redesigned 2019 Rav4. It would also seem that Toyota has not been inclined to provide a fix for the issue, since this is occurring in two model years. Toyota needs to address the issue in a timely manner and in my opinion it has not done for its customers. I ask the NHTSA to investigate this issue to provide redress to the owners of the Rav4 starting with the redesign 2019 model year. Youtube has numerous complaints for this issue. I have contacted Toyota support by phone and they say are aware of the issue I reported but have no true fix or why it is occurring. I previously owned a 2017 Rav4 hybrid and this issue was not reflected in this model year. When filling at about 1/4 tank I would be pumping about 12-12.5 gallons. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Omaha, NE, USA

With fuel gauge on empty and distance to empty (dte) showing less than 20 miles left, am only able to fill with 10-10.5 gals of fuel in a 14.5 gal tank.

- Weldon Spring, MO, USA

Attempted to fill the fuel tank on 2020 Rav4 hybrid which reflected that is was below 1/4 full, but was only able to put in 7 gal which obviously did not reflect a full tank (14.5gal)

- Edmond, OK, USA

The fuel tank does not fill to its advertised capacity of 14.5 gallons. I get only about 10 gallons until it stops.

- Chicago, IL, USA

I cannot fill the tank full. I have tried several gas station pumps and filling slowly after the pump clicks off. With time and effort, I can get another 2 gallons in, but the range is less than advertised. This has occurred with every fill since I purchased the vehicle. I investigated on-line and with my service dept and saw others are having the same issue. I also saw a class action suit. I filed a complaint with Toyota as well.

- Portland, OR, USA

The fuel tank accepts between 9.5 and 10 gallons total for a refill, even when it has the low fuel light lit. After adding 9.5 gallons to an empty tank, the fuel gauge shows full. The tank specs claim a 14.5 gallon tank. The vehicle estimates the distance you can travel apparently assuming a 14.5 gallon tank. Relying on the estimated distance you can drive is not a good idea, you will end up stranded. The fuel tank not accepting a full 14.5 gallons is a problem. The safety issue comes in when the "distance to empty" is significantly misrepresented, being off by as much as 140miles right after filling the tank and dropping faster than would make sense given the prominently reported mpg value on the screen.

- Earlysville, VA, USA