10.0
really awful- Crashes / Fires:
- 3 / 4
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 3,403 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I had 2 sudden acceleration incidents. The first occurred 10/6/21.My car lurched forward & hit a pole. I was with my mom who saw me press the brake, which did not engage. My car has an auto-braking system which did not function as designed. I took it to Toyota.They determined there were no issues w/the vehicle. I insisted there was something wrong & warned this will happen again & could be much worse. I felt defeated but hoped it was an isolated glitch & hoped for the best. Fast forward 2 months to 12/13/21 I was in a drive-thru using the hold button, which is a feature that holds the brake in place, so my foot was not on any pedal. All of a sudden, my car began to accelerate & the brakes would not engage. An error message on the dash said -??BRAKE MALFUNCTION-??. I could not stop the car. I put in park, but it did not stop the car. The car jumped the curb & drove into oncoming traffic & hit two cars. They were traveling north, I was traveling west. It-??s a miracle another car did not hit & kill me. The most frightening experience of my life. I had the car towed to Toyota as the front wheel blew out & could not be driven. Another inspection was done & once again Toyota came back with -??they could not find anything wrong with the vehicle.-?? And added that the brakes were never engaged, which is an outright lie & utterly insane. I spoke to an attorney & what he told me was quite eye opening. He has been practicing product liability law for 30 years. He told me the letter received from Toyota was a standard letter that all car companies respond with. They never admit a problem unless forced to, usually by the govt, to do a recall after enough people file a complaint. I really believed Toyota would tell the truth. I never imagined they would lie & participate in a cover-up. They would rather fight you in court. As mentioned earlier, my car has an auto braking system, so why didn't it work? Clearly it malfunctioned. My hope is that this deceit by car manufacturers ends.
- Scottsdale, AZ, USA
To whom this may concern, I have had many problems with the Toyota Rav-4. I had so many problems with my 2017 Rav 4, that I under pressure upgraded to the 2021 LE version. I have had many problems with the breaks. I have brought it in (3) times to be serviced since I purchased it in March of 2021. The breaks are still squeaking. I have also had problems with the electrical system. The dash panel comes on, and abruptly shuts down when it feels like it. My wipers also come on intermittently. Every time I try and talk to Toyota about this they tell me there is nothing wrong. This same thing happens with the 2017, until my breaking mechanism stopped. I am looking for someone to look into this matter because these are dangerous conditions and unacceptable especially for new cars.
- Wyandanch , NY, USA
There is a rattling sound coming from the driver's door when the car is stationary and the door is swung closed. The rearview mirror of the door has significant shaking while the car is in motion, so this is a safety hazard. The speaker in the driver's door makes a static or crackling sound when music is off.
- Hayward, CA, USA
Vehicle battery completely dead after only 3 days of not being driven. Vehicle would not start and could not be jump started. Vehicle is only 2 months old. Wireless charging does not charge consistently. Intermittent connection only and gets very hot. Usb phone connection randomly disconnects and reconnects. Occasionally the voice command prompt on center control is activated and stays connected when connecting a phone through usb and cannot exit to see information display. Remote start from fob will not work. Lane departure system too sensitive and takes over steering of car causing countersteering from driver control.
- Sacramento, CA, USA
- Lancaster, CA, USA