10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 72,014 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2004 Toyota Sienna. When closing the rear drivers side sliding door it failed and would not close. The contact had to drive with the door tied together by a rope to keep it in place while driving. The dealer inspected the vehicle and made the necessary repairs to correct the failure at no cost. Two years later, the drivers side rear sliding door would not close, however, after several attempts, the contact was able to close the door and currently is unable to open it. The passenger rear sliding door is currently failing and it will not close properly and opened while driving without warning. The contact was advised that the motor in the door failed he would be responsible for paying for the repairs. The contact is in the process of taking the vehicle to the dealer for further inspection per the manufacturer instructions. The failure mileage was 28,000 and the current mileage was 109,000.
- Solon, OH, USA
Toyota Sienna electric sliding door does not open with button. Can only be opened by pulling hard on outside handle. Dealer suggested replacing door motor.
- Ridgewood, NJ, USA
The right rear electric sliding door stopped working. It was difficult to open. I took it to the dealer and they advised me that the cable had broken. About two weeks after I took it to the dealer, the door jammed completely and you could not even open it manually. This presents a hazard if there is a fire in the van or an accident that requires a passenger to exit quickly.
- Hilliard, OH, USA
The contact owns a 2004 Toyota Sienna. The contact has not been able to use the door locks in her vehicle for several months. The dealer was unable to diagnose the cause of the failure. Recently, while attempting to stop the vehicle, the rear passenger side door opened. In addition, the battery failed and was replaced twice by the dealer. The failure was not corrected and the dealer stated that they could not determine the cause of the failure. The contact replaced the battery herself with a heavy duty battery. She took the vehicle back to the dealer and they stated that the door motor failed, and that the door was an inch off the door track. The estimated cost of repair was $1,800. The failure mileage was 62,000 and current mileage was 64,000.
- Patterson , NY, USA
Defect with Toyota Sienna power door. The door motor / train mechanism is prone to breaking leaving the door stuck in an open position. Thits makes the car unusable and/or very unsafe. Clearly a minivan is meant to Transport children. This has happened to my 2004 Sienna twice in the last 12 months. This claim is for the most recent incident.
- Larchmont, NY, USA
2004 Sienna Toyota van side automatic door broke, would not open, now the lock has broke on the door and the door will not stay shut, high safety issue.
- Sugar Grove, IL, USA
2004 Toyota Sienna automatic sliding door has broken. A child cannot open this door, which raises serious safety concerns. This is a common problem with the Sienna, as attested to by members of this forum: townhall-talk.edmunds.com/direct/view/.F0eb3fd given the serious and endemic nature of this failure, I encourage you to force a recall.
- Waltham, MA, USA
2004 Toyota Sienna le, power sliding door is not working, tsb-0085-09 tsb number:tsb-0085-09nhtsa number:10029190tsb date:March 13, 2009date added to file:June 24, 2009 failing component: Structure:body:door summary: Toyota: Vehicles may experience a condition where the power function of the sliding door is inoperative. www.aboutautomobile.com/tsb/2004/Toyota/Sienna.
- Rochester, NY, USA
There were no events leading up to the failure as it worked fine one minute and the next minute it stopped. I brought it to boch Toyota in norwood mass where we bought the van and have brought it in for regular maintenance and we were told that the automatic door cable frayed which caused the door latch to seize. My driver side sliding door is inoperable. In order to assure the safety of my children, we may have no choice other than to cut the cable as we cannot afford the $2000 to fix it today. Once put into manual mode, the door would require a strong adult to open them, and certainly cannot be operated by our young children. Also although the door will not open or close it is not closed securely and the warning light remains on alerting us the door is still open. These are most definitely design flaws by the Toyota engineers. This poses valid safety concerns to anyone owning the Toyota Sienna 04 and needs to be a recall for this reason.
- Needham, MA, USA
2004 Toyota Sienna side door cable broke not allowing the door to close properly causing a hazard.
- Needham, MA, USA
2004 Toyota Sienna passenger side power door stopped working, unable to open either in power or manual mode. This seems to be a common defect with Siennas, Toyota is unwilling to fix the problem. This would be a serious safety hazard in the event of an accident.
- Moscow, PA, USA
Automatic door will not close properly due to a frayed cable.
- Arlington Heights, IL, USA
Toyota Sienna power door cable repair.
- Orange Park, FL, USA
Toyota Sienna 2004 power sliding door broke. Dealer said it would be 1800 to repair. I have seen numerous complaints for the same problem and nobody is getting help from Toyota. Needs to be directed as a recall or safety is since those doors are a primary means of egress from rear set passengers.
- Schertz, TX, USA
2004 Sienna mini-van: Power rear hatch suddenly closed on me while putting in some groceries. Minor scrapes and bruises but was painful. This happens whether the door is open manually, remote button, or button inside car. Door goes up all the way, then suddenly and quickly closes in 1-2 seconds.
- Westmont, IL, USA
2004 Toyota Sienna minivan - I did some searching and found many others with this same problem - the cable to the power door jammed in the assembly preventing the door from closing fully the coating on the cable is frayed, cracking, and the cable is rusted in visible areas. With seeing this and reading up online I am assuming the coating has broken down or scrunched up internally on the door. I can see this happening on the drivers side of my vehicle as well & am sure it is just a matter of time before the door no longer functions on that side either. I had to disassemble the ends of the cable just to get my door to close. I have called Toyota and been told to take it to a dealer but that there was only a tech service bulletin relating to this - not a recall. (Toyota tsb EL004-04) I will be taking it to the dealer but got the distinct impression they have no intention of doing this under any kind of warranty repair. Something like this that prevents a door from closing should be a recall, especially with the volume of posts I've been able to easily find regarding this. Repair costs I have seen in posts are ridiculous ($1000 & up with many around $1600).
- Waukesha, WI, USA
My 2004 Toyota Sienna passenger side sliding door will not close and has caused children issues when closing the door manually.
- Orangeville, 00, USA
The contact owns a 2004 Toyota Sienna. When the contact attempted to close the automatic door on the rear passenger exit, the door failed and would not close. He had to drive the vehicle with the door ajar. The contact called the dealer and was informed that the automatic door motor or controller failed. He researched the failure and was able to determine that by cutting the cable, the door would shut. The contact cut the cable and the door was able to close. The rear passenger sliding door continued to fail and would not latch or lock. The vehicle was taken to the dealer, but they could not open the door. They concluded that the motor in the door and the locks needed to be replaced at the cost of $2,300. The vehicle has not been repaired. The contact is in the process of notifying the manufacturer. The failure mileage was 160,000 and current mileage was 183,000.
- Suffex, WI, USA
The contact owns a 2004 Toyota Sienna. The contact stated that the cables for the passenger sliding door snapped, which caused the component to fail. Two weeks later, the manual sliding door failed. The occupants may be unable to exit the vehicle in the event of a crash. The dealer stated that the motor and cables for the door would have to be replaced at the cost of $1,500. The vehicle has not been repaired due to the cost. The manufacturer did not assist. The failure and current mileages were 44,000.
- Teaneck, NJ, USA
- Saukville, WI, USA