1. opened rear door on 2004 Toyota Sienna. 2. the hydraulic struts failed and door fell on my head. No severe injury. 3. at this point, I'm looking to replace the struts but the cost is about $450.

- Fort Atkinson, WI, USA

Rear hatch struts failed on 2004 Toyota Sienna, causing rear hatch to slam shut.

- Beaverton, OR, USA

The liftgate "slipped", failed and came down on the owner. Because it was set for auto closure, it came down with a mechanical force behind it. I had to disable the auto closure because of this and then it just came crashing down by gravity. It would start to slip slowly so you didn't know it was happening, then past a certain point, just came flying down.

- Montclair, NJ, USA

: the contact stated the hydraulics that held the hatch open failed and caused the hatch to fall. The dealership replaced the hydraulic assembly. Updated 1/25/2006 -

- Beaverton, OR, USA

: the contact stated the button on the key to open the hatch was depressed and the hatch went up, then immediately went down and would not stay open. To ensure the hatch would stay open, the contact had to hold it up. The dealership determined the shocks were defective and the shocks were replaced.

- Little Rock, AR, USA

Rear lift gate of 2004 Toyota Sienna van upon reaching full open position using the automatic opener will reverse itself and close. This event occurs when the outside temperature is below 50 deg F. the latest event was 8/29/06 this event has occurred numerous times in the past year. The dealer could not duplicate the problem in the shop. There have been no injuries involved, but the liftgate has hit me on the back of the head several times.

- Denville, NJ, USA

: the contact stated while the lift gate was opened automatically with the keyless remote, it fell downward without warning. No injuries were sustained. The vehicle was inspected by a dealer who determined the hydraulic lift gate arm support device needed to be replaced. After the replacement, the problem later returned. The manufacturer was not alerted.

- Pittsburgh, PA, USA

2004 Sienna hatch failing (lift-gate struts).

- Decatur, GA, USA

2004 Toyota Sienna rear hatch hydraulics no longer hold up the hatch. The cost to replace these is $167.71 each!! I have had numerous other problems already with the vehicle in the two years I have owned it....crack in radiator, failed motor on automatic window, drive shaft had to be replaced...wand with wipers etc..had to be replaced. I am beginning to think I got a lemon. But the hydraulics on the hatch...after only two years. Found an article that this was being investigated by you guys involving approximately 400,000 vehicles. Has there been any resolution to this?

- Newark, NY, USA

July 15, 2006 noted that rear hatch would not rise when commanded nor would it stay up when opened manually. Took to authorized dealer shop and was told that both rear hatch stays (struts) had leaks and would need to be replaced. Quote was 430$+ for repair. Vehicle is less than 36 months old, but has more than 36,000 miles. Found Sienna owners website on internet which directed me to Toyota technical service bulletin #BO003-4. identifies this part as a known design deficiency.

- Mckinleyville, CA, USA

When the outdoor temperature falls into the single digits or below the gas filled liftgate struts failed to hold the liftgate up. As a result the hatch closes rapidly. The hatch has fallen twice hitting the owner in the head and back. The part was replaced, however the problem recurred. Updated 1/27/2006 -

- Sussex, WI, USA