10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 97,107 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2004 Toyota Sienna. The contact stated the front drivers side seat belt was resting in an uncomfortable position across her neck. There was no option to adjust the seat belt. The vehicle was taken to the dealer for diagnostic testing where the technician stated there was no repair available. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 2.
- Seminole, FL, USA
Passenger front seat belt is twisted and will not retract and is therefore unsafe for use. Since this is a safety concern, I asked Toyota dealership if there was any recall or service bulletin issued for this problem and I was told there is nothing they are aware of. Request Toyota to investigate this concern and take prompt action in resolving this safety issue. If there is a recall / service bulletin issued or in the works, please let us know.
- Northville, MI, USA
I own 2004 Toyota Sienna mini van. For many years, I always have a problem with the driver side seat belt. It sometimes simply does not retract. The front seat belts frequently jammed and folded and unable to retract by itself. I have Toyota dealers to check the problem in 2011 and 2012, but they are not be able to fix it. Please go to the link below, there are 33 cases reported there NHTSA should have Toyota to recall this safety defect.
- Basking Ridge, NJ, USA
On passenger side, front seat belt folds and jams as it is being pulled out to be buckled. If the belt is pulled out further, it stays jammed and does not retract, thus creating a hazard for the passenger.
- West Newton, MA, USA
The Sienna 2004 front seat belts are getting frequently jammed and folded and unable to fully retract. This is a problem that has been happening with alot of the Sienna owners. The belts are getting jammed, and unless you use a plier to twist to unfold to be able to get it to its retracting position. It is a driving hazard as there is alot of slack on the seat belt when the retraction is jammed. I took to dealer and said the whole seat belt system needs to be replaced. I feel this is a defect with the manufacturing and a recall needs to be made on this issue. It is happening on these vehicle after 4-5 years of use.
- Tucker, GA, USA
Seat belt twists and jams extremely easily. Extends all the way, and will not retract. Sometimes it can be manipulated to straighten it and get it to retract, but it recurs regularly. The front passenger seat is not usable when it happens. It has happened once or twice on driver's side, but occurs at least once or twice a month on passenger side.
- Colorado Springs, CO, USA
The drivers seat belt is stuck in the extended position and will not retract. Dealership said the retraction mechanism is broken and the part costs $400. I've read about many other owners having the same problem. When will something like this be recalled. It is a real safety issue.
- San Diego, CA, USA
The contact owns a 2004 Toyota Sienna. The contact stated the front driver's side seat belt webbing failed to retract and properly restrain the occupant. The excess webbing was hanging on the floor. The vehicle was taken to an authorized dealer who performed a temporary repair. The technician stated the entire seat belt assembly needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
- Huntington, WV, USA
The driver's seat belt continuously binds up in the re-tractor bezel. Because of this the re-tractor unit does not function properly. Some times if you do get it to come out, you can get it latched but the belt fails to tighten. In other cases it binds so badly that the side wall must be taken apart to free it.
- Marietta, GA, USA
The contact owns a 2004 Toyota Sienna. The contact stated that the front seat belts failed and would become jammed when retracted. The vehicle was taken to a dealer where the dealer advised the contact that the seat belts for the front driver and passenger sides needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and they offered no assistance. The failure mileage was approximately 66,000.
- Long Beach, WA, USA
The contact owns a 2004 Toyota Sienna. The contact stated that the rear seat belts would not secure in the latch. The dealer and the manufacturer were notified of the failure, but denied any assistance with repairs. The vehicle was not repaired. The failure mileage was 1 and the current mileage was 129,000. The VIN was unavailable.
- Beuford, GA, USA
Both the driver's and passenger's side seat belt repeatedly catch so that they are stuck and fully extended. Often it takes hours to wiggle the seat belts back into position so that they actually roll freely.
- Haines, AK, USA
The contact owns a 2004 Toyota Sienna. The contact stated the front driver's seat belt intermittently jammed and became stuck whenever he attempted to buckle the belt. The seat belt would become stuck while partially removed from it's retractor. In order to remove the belt from the jammed position, the contact would need the assistance of a screw driver. The vehicle was taken to an authorized dealer where the contact was informed the vehicle was operating as intended. The vehicle was not repaired. The failure mileage was 25,000 and the current mileage was 65,000. The VIN was unavailable. Updated 06/08/11
- Arlington Heights, IL, USA
2004 Toyota Sienna. The driver's seat belt gets stuck in the bezzle and fails to retrack. This happens almost everytime I try to use the seat belt creating a serious safety concern. Many owners of the same vehicle reported the same problems. There was a recall on the seat belt for middle seats. The seat belt for driver's seat should be also recalled.
- Bettendorf, IA, USA
The driver seat belt in my 2004 Toyota Sienna gets twisted and stuck where it retracts into the side panel. This continues to happen over and over and it is difficult to fix. Sometimes fixing it requires ripping apart the side panel. This has been happening since about 2007. We are often left without a working seat belt and even more often left with an ill fitting seat belt. The dealership want $500 to replace but I feel it was a defective design and is likely to happen again.
- Montgomery Village, MD, USA
3rd row middle seat is equipped with a ceiling drop down seat belt for the shoulder assembly. The assembly is to hook into a holder in the ceiling when not in use. When pulled from the ceiling it attaches to the lap belt for use by the rear middle occupant. The assembly does not stay hooked and will fall out of the ceiling holder after driving a mile or two, striking the outer rear (passenger side) occupant in the head. Happens constantly, dealer says there is no fix.
- Cleveland, OH, USA
The drivers seat belt jams and will not retract. Occasionally when pulled out, the drivers seat belt folds over and jams in the top most exit (roller) as it comes out of the pillar and into the drivers area. The belt will not retract without stopping the car and clearing the twist that results in the jam. Sometimes you have to remove the cover on the pillar that the belt retracts into. This effort takes longer and requires you to go into the back seat for access. This has happened 3 times in the last 30 days and 10 times in the last year. My wife has driven home each time this occurs with the seat belt "jammed" so I can make the repairs. She isn't strong enough to repair the car once the jam occurs.
- Chesapeake, VA, USA
The seatbelts in the middle row do not always work properly. They frequently lock up or don't flow smoothly from the belt case. It concerns me that the seat belts will not properly restrain my children in the event of an accident. This happens several times a week.
- Ashburn, VA, USA
2004 Toyota Sienna. The passenger side automatic sliding door will not open automatically or from within. Children sitting in the back that could not open from the inside and had to crawl out over car seats to the other doors. Myself included when I shut the door to clean the interior. The passenger side seat belt (second row cabin chair) won't retract and was checked and found that the seat belt was not twisted to cause the malfunction, but with the device itself.
- Conroe, TX, USA
- Columbia, MO, USA