really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
74,736 miles

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« Read the previous 20 complaints

problem #22

Mar 042015


  • 112,108 miles
Car was parked on level land both times: Damages door #1: upon entering the left rear slider door the cable snapped causing loud noises and a large cable to appear and whip around which could have hit one of my children. I was ready to repair it and took it to the dealership when they informed me of the outrageous cost to repair. Within a few months... the next do happened... damaged door #2: months after witnessing the first door, my daughter and son and I were getting out of the vehicle when suddenly the care shook and sounded like glass was breaking aand before we knew it the cable was whipping around like a wild snake. It was crazy! I made an appointment with the dealership at this point because the doors do not open all the way. I was informed there was no recall and their were no other complaints logged. I see now I was misinformed. Needless to say the work was not completed because of the price to complete the work being too expensive. I am now left with a van/vehicle which will not be worth anything if I wanted to sell it or trade it in for another model. Also, I tried calling the manufacturer myself and they communicated to me they had done one recall on another vehicle I owned and will not help me on another one. This seems to be poor business practice.

- Newton, NH, USA

problem #21

Dec 272015


  • 75,000 miles
The power door cable has rusted clear through and snapped whipping around like a live wire. This was just after I put my 2 year old in his car seat. The car was parked..now the door will not open all the way and there is a cable loose on the driver's side. There is a bulletin campaign for the cable on Toyota Sienna cable for replacement up to 2007. But 2008-2010 is not covered. This is crazy that Toyota will not cover it. Https://www.facebook.com/Toyota-Sienna-faulty-power-sliding-doors-233250320033754/ there are more people this is happening to, I cannot open my door all the way to get my 2 year old out in an emergency. Unacceptable by Toyota. 1300$ for the part and 5+ hours of labor...for a faulty cable. Dangerous! now I fear the other side will snap too 2009 should be covered under the bulletin attached below https://www.dropbox.com/S/uutapynppj55gcr/T-cp-zts.pdf?dl=0

- Rocky Hill, CT, USA

problem #20

Nov 052015


  • 80,000 miles
My passenger side sliding door make a "crack" sound and now I can not open it. I took it to the dealer and showed them the csp no pol12-02 by Toyota and they said that my VIN number wasn't on it even thought it looks to be a latch problem. I asked them to make it so that I can open and close it manually and they said they couldn't do it unless I pay them to open up the door. This is a safety issue where I have two kids in the back seat. Theses doors if the automatic mechanics are broken, they need to make it so that it can be opened manually without the costumer having to pay for it. This is ridiculous how Toyota can't just make a door to open and close. Now I have to drive my kids with one door that sometime comes open while driving.

- Laurel, MD, USA

problem #19

May 102015


  • 80 miles
I have the 2009 Sienna, and both sliding door have broken due to the power sliding door assembly snapping, and this same problem is covered on 2004-2007 models even though its the exact same car!

- Spring Valley, NY, USA

problem #18

Jul 012015


  • 98,000 miles
Driver's side power door stopped working. Cable broke. 3 weeks later passenger power door stopped working. Cause of that is unknown.

- Milford , PA, USA

problem #17

Jul 142014


  • 75,000 miles
Sliding door cable snapped. Seems like a common theme so I thought I submit the same thing happen to me. Then the door roller went bad leading to the door coming off. Now door is inoperable.

- Dublin, OH, USA

problem #16

May 282015


  • 83,000 miles
Automatic sliding door cable snapped. Passenger side. This is the second time, same problem.

- Great Neck, NY, USA

problem #15

Mar 262015

Sienna 6-cyl

  • 21,000 miles
Power rear hatch goes up with difficulty, then stops and drops several inches and then powers down. Will not stay up. Toyota put out a special service campaign [recall] 80C in 2008 for this very same problem for 2004 thru 2006 models. They addressed it as a safety problem. The repair was to replace the struts and brackets. My strut P/N is 68905-AE013 which has now substitutes to 68905-AE015. I contacted Toyota headquarters customer service to make a report and was told there is no ssc for my model.

- West Hills, CA, USA

problem #14

Apr 102013

Sienna 6-cyl

  • 58,000 miles
The cable that opens the power sliding doors snapped making the door unable to open. This occurred on the passenger side in April of 2013 at 58,000 and then to the driver side door in August of 2014 at 76,000. We were able to use our extended warranty to pay for the first door. The price to repair this problem is $1,00 to $1,400. Toyota has a recall for this problem up to the 2008 model, but will not repair our vehicle because it is a 2009. To me, this is an obvious design flaw and presents a danger because passengers can't exit that side in an emergency.

- New Kensington, PA, USA

problem #13

Nov 202012

Sienna 6-cyl

  • 90,000 miles
The children lifted back lift gate to put school books into the van and the gate fell on one of them. This has happened to several others since then. A Toyota rep said he has the same vehicle and said he uses a hockey stick to prop open the gate. We tried that for a while but it sometimes fails. We had it replaced (not by Toyota) in August of 2013 and it continues to fail as soon as the weather gets cold.

- Burnsville, MN, USA

problem #12

Nov 222014

Sienna 6-cyl

  • 75,000 miles
The cable on my driver side power sliding door of my 2009 Toyota Sienna snapped. The end was corroded. The door cannot be opened making it a safety hazard because I have children who need to safely open the doors in case of emergency. The dealership told me that the cables are covered under an extended warranty for the '06-'08 but not the '09, despite being the exact same design. The dealer said they could cut the cable below the door so the door could be manually opened for $165 which could not be reimbursed in the event of a recall. The dealer said the door could be fixed for $1600 which would be reimbursed if there was a recall.

- Lancaster, NY, USA

problem #11

Sep 152014


  • 96,000 miles
The cables on both power sliding doors of my 2009 Toyota Sienna snapped within a few days of each other. The doors are very difficult to open and sometimes jam partially open, making it both a safety hazard because I have 4 children who need to safely open the doors in case of emergency, and a issue for driving, since sometimes the door will jam partially open and won't close. The dealership told me that the cables are covered under an extended warranty for the '06-'08 but not the '09, despite being the exact same design. The cost to get the doors repaired is approximately $4,000!

- Natick, MA, USA

problem #10

Jul 082014

Sienna 6-cyl

  • 74,655 miles
The cable for the automatic sliding door snapped and got jammed in the motor causing the passenger side sliding door to be stuck in the closed position. This causes a safety issue because it hinders passenger egress from the vehicle. This vehicle is equipped with a driver's side sliding door so passengers were able to exit on the street side of the vehicle which is a safety hazard because they were exiting into traffic. Toyota recalled/extended the warranty for the defective cable assembly but only for models years 2002-2007. Toyota refuses to extend the warranty for the same exact defective part in the 2009 model.

- Katonah, NY, USA

problem #9

Jul 072014

Sienna 6-cyl

  • 102,000 miles
While traveling at highways speeds (65 mph) on interstate 290 heading West outside of worcester, MA at approximately 7:30am the spare tire fell off the vehicle causing us to run over the tire. Visual inspection of the vehicle immediately following (within a mile down road), the passenger side running board was also missing. A road side assistance vehicle was already tending to another motorists near the incident and we talked to him. He indicated that the mass state police were responding to assists. They arrived shortly after and told me the spare tire was in the median and probably damaged after being hit by a truck. We were welcomed to retrieve it, but since she was operating alone she couldn't stop 4 lanes of westbound traffic but that I was welcome to try and retrieve it. Because of the traffic speeds, the number of lanes of traffic, and the lack of a breakdown lane near the median, it was decided it would not be safe to retrieve the tire. We have filed a damaged vehicle report with Toyota corporation especially in lieu of a known defect (federal recall notice) regarding the harness holding the spare tire in place on these vehicles.

- Pittsburgh, PA, USA

problem #8

Jun 032013

Sienna 6-cyl

  • miles
The dashboard is sticky. Your hand will stick to it. It was first noticed about a year ago. It was just the drivers side. I took the car to the local Toyota dealer and was told immediately that it was something I used to clean with. Now the whole dashboard is sticky and I have not used anything on it as everything sticks to it.

- Kenneth City, FL, USA

problem #7

Jul 222013

Sienna 6-cyl

  • 98,509 miles
2009 Toyota Sienna minivan developed corroded rear air-conditioning lines after only 4 years. Corrosion caused complete loss of A/C coolant. It cost me $118 to have the A/C system tested only to find out that it will cost me another $1578 to repair the problem...and there's no guarantee that this won't happen again in another 4 years. Dealership won't help. Toyota corporate won't help. It is a scam that they use untreated aluminum A/C lines that they admit are prone to corrosion in northern climates where salt is used on the roads. Easy fix: Paint the A/C lines! Toyota won't offer any help whatsoever! I have found an emotional state beyond rage.

- Plover, WI, USA

problem #6

Jan 012011


  • 32,000 miles
In cold weather, 32 degrees or less, the power rear hatch when opened automatically with the key fob or interior control button will open fully, then close immediately without warning. If a person or obstacle is in the way upon closing, it is very reluctant to reverse again. This poses a danger for smaller people such as my wife or 9 year old daughter. If the hatch is opened manually, it stays open and if it's warmer outside, the automatic feature works again. This has happened numerous times over the past couple of years during the winter.

- Harrison City, PA, USA

problem #5

Aug 112011

Sienna 6-cyl

  • 40,000 miles
We were backing out of a parking place at the hot springs village walmart. The van accelerated on its own, then the brakes failed. No amount of pressure would stop the van. We stopped by hitting a parked car, doing some damage to it. We had the van towed to a body shop to have the exterior repaired. We were afraid to drive it. After being repaired, we had it towed to lander's in little rock where it was pronounced safe to drive. A few weeks later we sold it and bought a 2011 Toyota Sienna van. (an accident report will follow on the 2011 Toyota van VIN#[xxx]) information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Fort Smith, AR, USA

problem #4

Nov 102010


  • 43,000 miles
Power doors not working will not open or close on auto all the time or on manual now drivers side cables have broke.

- Belfast, NY, USA

problem #3

Dec 232011


  • 67,000 miles
Was hit almost in a T-bone fashion, other driver was going approximately 40-50 mph. No side curtain airbags deployed. Concerned about this and when contacted by Toyota, the woman said that I didn't know what I was talking about and when we bought it they were just trying to sell us a car. Car has significant damage and has been in a shop for two weeks.

- Castle Rock, CO, USA

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