Driver side power sliding door on 2011 Toyota Sienna repeatedly (but intermittently) jams upon opening -- happened almost immediately after purchased. Because the problem was not replicated by Toyota service and no computer error code was registered, they were prohibited by Toyota from attempting to solve the problem. This was despite that fact that I had phone video documenting the problem, a Toyota salesperson observed the door jammed, and previous Toyota technical service bulletins related to the Sienna power sliding door problems (BO010-01). I was told that until enough people complain, Toyota won't recognize that there is a problem and won't do anything about it. This is reminiscent of the Toyota accelerator problem that they refused to address until they were forced to.

- Virginia Beach, VA, USA

The contact owns a 2011 Toyota Sienna. The contact stated that upon opening the passenger sliding door he heard a loud popping noise. He also noticed that the drivers side sliding door was also making the same noise. The vehicle was inspected by a dealer who informed him that they were aware of the failure, but they do not have a current repair for it. The vehicle was not repaired. The failure mileage was approximately 8,000.

- Diamond Bar , CA, USA

We have owned a 2011 Toyota Sienna for 1.5 weeks. Yesterday our 3 year old's hand became stuck in the sliding door. He had just exited the car and his hand was in the path of the door as it was sliding closed. The door did not retract. It closed tightly and a minute or so passed before the door was able to be opened. We took him to the emergency room. No break was evident on the X rays but the doctor said an exam by an orthopedic doctor next week, after the swelling has subsided, will confirm whether there is a break or fracture. The er doctor put a fiberglass cast on his arm and told us to follow up with an orthopedic doctor after the weekend.

- Harvard, MA, USA