The contact owns a 2011 Toyota Sienna. The contact stated that while reversing from a parking space, the steering seized without warning. The contact was not able to turn in either direction and had to restart the vehicle to regain steering capabilities. The contact also stated that on a separate occasion, the key could not be turned in the ignition. The contact had to call roadside assistance to get the vehicle started. The vehicle was taken to the dealer however, they were unable diagnose the failure. The VIN was not available. The failure mileage was 24,000.

- Los Angles, CA, USA

Started to notice this back in Nov 2013 when going downhill or 65 mph. My van steering wheel started to shake and rattle. Brought over to dealership and they didn't find anything except to charge me $125 for diagnostics. Says more likely rotor need resurface. My van still under btob warranty but we're told not covered under warranty. That's ridiculous. Time past 4 months later, still rattling. Brought over to dealership to get it brake/rotor replaced and resurface 3/27/14. Still rattling......very disappointed with Toyota knowing they know the workmanship defects and not accepting it.

- Beaverton, OR, USA

We were infomed by Toyota service that the tires are balding and need replacement. They informed us that this is a tire issue. We contacted Firestone, and they informed us that there are issues with the Sienna prematurely wearing out tires due to alignment issues with the design of the Sienna. Firestone agreed to pay for half the cost of new tires. Toyota on the hand has given us the run around and is not taking ownership. We have found that through blogs there are customers that are replacing tires after less than a year of use (<15K miles). We have the entire thread of conversations and maintenance records that show that there is a problem with the design and manufacture of the vechicle's alignment as verified by Toyota service and other repair shops. This is the 5th new car we have owned, and tires last at least 40K miles. Toyota should own up to this and inform customers that they will need to replace tires every 15K miles!

- Sun Prairie, WI, USA

We bought our first minivan - a Toyota Sienna xle 2011- barely two weeks ago from Toyota laurel, md. The second day, the steering started to creak when making turns. Now, the trunk door has stopped working and the local New Jersey dealership dch Toyota is telling us it has been "bent". they are refusing to fix it or replace the vehicle and are telling us our insurance company needs to pay to fix it. The door is not damaged or dented/dinged in any way. It's perfectly fine, except it doesn't close anymore with the remote closing/opening buttons. We believe something is wrong with the electronics, or that the door was not correctly put in when the car was being manufactured. We have a child and would like to know what else is going to break down in this new car through no fault of our own.

- Belle Mead, NJ, USA