The contact owns a 2013 Toyota Sienna. The contact stated that while driving 40 mph, the driver failed to stop at a red light and crashed head on into another vehicle and then a light pole. The air bags failed to deploy. A police report was filed and the driver sustained a broken nose, ribs and a cracked pelvis. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and the current mileage was 815.

- Sacramento, CA, USA

When the vehicle was started, the SRS airbag light came on. The vehicle was taken to the local Toyota dealership the next morning to diagnose. However, no error codes were able to be retrieved from the obdii. They reset the computer to clear the light and advised that nothing could be done without an error code. They advised to take the vehicle down to an auto parts store immediately if the light came on again, in order to get an error code. A week later, the light came on again. As advised, the vehicle was taken down to an auto parts store immediately to have the code read. In order to read the code, the vehicle had to be turned off and then immediately turned back on. When the vehicle was turned back on, there was no error code present.

- Muskogee, OK, USA