10.0

really awful
Crashes / Fires:
1 / 4
Injuries / Deaths:
2 / 0
Average Mileage:
16,027 miles

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« Read the previous 20 complaints

problem #19

Jun 142017

Sienna

  • 6,800 miles
The contact owns a 2015 Toyota Sienna. The contact stated that the door ajar chime was not functional. The vehicle was taken to dch Toyota where it was diagnosed that the failure was inherent to the vehicle model. The manufacturer was notified of the failure and offered no assistance. The contact explained that the Sienna vehicle's owners manual indicated that the warning indicator was supposed to activate when the vehicle's door was opened and shifted out of park. The VIN was invalid. The failure mileage was approximately 6,800.

- Hawthorne, NY, USA

problem #18

Jun 102017

Sienna

  • 36,200 miles
The dash was randomly freezing for about 5 minutes and then reset itself while driving. Once it reset itself, it went back to the default settings. It was at heart city Toyota multiple times for this problem. Each time they said that they could not get it to duplicate the problem. After dropping it off in April of 2017, the technician stated that he was able to duplicate the problem of the dash resetting. He did a software update and a hard-reset in order to try fixing it. Low and behold, two days later it happened again. After having it at heart city Toyota to have the problem with the cruise control light flickering, for the fifth time, fixed, I reported about the dash still having the problem of resetting itself. The manager of heart city Toyota told me at that point that I am not welcome back to their dealership. After contacting Toyota corporate about this, I was told that they are able to refuse service even with the warranty still present. They explained that I needed to take it to another Toyota dealership to have it diagnosed. So I contacted jordan Toyota and explained the situation. The service manager there informed me that if heart city Toyota was not able to diagnose the problem, then they were not going to start from scratch to diagnose the problem themselves. Three weeks later, while driving on a county road, the dash began to smoke and I pulled off of the road. When it began to smoke even more, I exited the vehicle and as I was getting as far away as I could I seen flames. I called 9-1-1 right away. By the time the fire department was able to get there and extinguish the fire, the van was destroyed. Which ended up being a total loss. All of which seemed to be due to an electrical fire in the dash. Luckily no one was hurt.

- Bristol, IN, USA

problem #17

Jan 022015

Sienna

  • 7,000 miles
I have a 2015 Toyota Sienna xle with 35,800 miles. - (no specific conditions or driving styles) it is on it's third transmission (second replacement was at 29,800 miles) - newest recall on the side doors opening randomly. - (no specific conditions or driving styles. Happens completely randomly) cruise control lever light flickering. It was replaced three times now. It was just replaced the third time recently, so I'll see if it happens again. - (no specific conditions or driving styles. Happens completely randomly) dash randomly freezes for about 5 minutes and then resets to the default settings (it has happened seven times and continuing) and Toyota still cannot figure out the problem. - (while driving on a clear day on a city street) climate control shut off completely by itself without touching any buttons while driving. I was able to turn it back on, but it should not shut off without any action. - bad support bearing for axle on front passenger side (22,900 miles)

- Bristol, IN, USA

problem #16

May 092017

Sienna

  • 36,095 miles
Their is a recall on the automatic sliding doors but Toyota has failed to correct the issue. The back doors unlatch automatically and have propelled open twice while I was driving my children!! I brought it into service and they told me they disabled the electronic opening function and I would have to open and close the doors manually until Toyota has permanent solution. It turns out they only pressed the power switch on my dash board and the doors continue to unlatch automatically. I will manually close the door and once driving I hear them trying to open. I've had to pull over and manually shut them tight but last night it flew open while I was driving without any warning that it had unlatched!! I'm paying $420 a month in a lease contract for a car that is unsafe. Toyota has failed to remedy the problem and dealers refuse to help me get out of this vehicle despite the fact that it is dangerous!

- Athol, MA, USA

problem #15

Apr 042017

Sienna

  • 90,500 miles
I stopped at a gas station and was parked with the car on, and I reached under my front passenger seat (manual seat) and received a 20 amp shock from one of the wires under the seat. Resulting in my dislocating my shoulder from the muscle spasms. Taking it into dealership tomorrow morning but after talking with them they dont have any idea what could have caused it.

- Lincoln, CA, USA

problem #14

Jul 282016

Sienna 6-cyl

  • 19,000 miles
The contact owns a 2015 Toyota Sienna. While the vehicle was parked, the contact noticed that the power sliding door was opened. The contact stated that the door had to be closed manually. The contact was unable to use the automatic closing door system. The contact mentioned that the issue occurred on several occasions. When the vehicle was taken for routine service, the technician informed the contact of a recall. The contact received notification of NHTSA campaign number: 16V858000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a complaint was filed. The failure mileage was 19,000. Updated 05/10/17

- Redwood City, CA, USA

problem #13

Dec 152016

Sienna

  • 35,000 miles
The contact owns a 2015 Toyota Sienna. The contact stated that while driving a 35 mph, an unknown light illuminated. The vehicle was taken to the dealer where it was diagnosed that the door latch was in an unlatched position however, the part for the repair was unavailable. The vehicle was included in a manufacturers recall related to the door latch that was currently preparing the remedy for the condition. The contact stated the manufacturer exceeded a reasonable amount of time for the recall. The manufacturer was made aware of the failure. The failure mileage was 35,000.

- Abingdon, MD, USA

problem #12

Feb 222017

Sienna

  • miles
Our daughter-in-law received an interim recall notice from Toyota yesterday. (safety recall G04). Apparently there is a possibility that the sliding door on the siena can come open while the van is in motion endangering the occupants. In this case, the occupants are our four year grandson, who has down syndrome, and three year old granddaughter. Toyota has declined to disclose whether there have been any accidents, injuries or deaths due to this defect. They are working on a fix but do not have a solution. Toyota's recommendation is to disengage the electronic doors. We viewed that additional cost option as a safety and convenience factor for our daughter-in-law. Surely, a company with the resources of Toyota could come up with a fix concurrently with this notice! minivans are generally driven by families with children.

- Madisonville, LA, USA

problem #11

Jan 022017

Sienna

  • 13,000 miles
The contact owns a 2015 Toyota Sienna. The contact stated that the vehicle had no power sliding door functionality and needed to be manually operated, as suggested by the manufacturer. The contact received notification of NHTSA campaign number: 16V858000(structure); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 13,000. VIN tool confirms parts not available.

- Indian Land, SC, USA

problem #10

Apr 272016

Sienna 6-cyl

  • miles
The contact owns a 2015 Toyota Sienna. While driving up a hill, smoke entered the vehicle and flames appeared under the hood. The contact was able to exit the vehicle. The fire extinguished on its own, but the vehicle was damaged extensively. The vehicle was towed to a repair shop and a collision center to repair the damages. The manufacturer towed the vehicle to a dealer. The cause of the failure was not determined. The VIN and failure mileage were not available. Updated 03/15/17

- Dallas, TX, USA

problem #9

Mar 012016

Sienna

  • 10,000 miles
Nonstop flickering of cruise control illumination at night. Flickering is independent of speed, steering wheel position. Very distracting while driving.

- Wake Forest, NC, USA

problem #8

Jul 082016

Sienna 6-cyl

  • 5 miles
While traveling, our 2015 AWD Toyota Sienna with 8K miles caught fire and was a total loss. The vehicle was traveling 45 mph on rt 102 North in southwest harbor, me by the echo lake national park entrance, when we noticed white/brown smoke in the rear view mirror. We had only been on the road for about 5 minutes. We pulled over and turned the car off. When the car came to a stop, black smoke came into the cabin and everyone evacuated. During the evacuation, we noticed flames coming from the front engine compartment as well as the underside of the vehicle. By the time the southwest harbor police and fire reached us, the vehicle was completely engulfed in flames. The vehicle had been driving well the entire trip. The vehicle had been serviced once at 5K miles. It is unknown exactly what caused the fire. We've filed an insurance claim with arbella insurance. The claim number is 033734081. Also the national park service Ranger [xxx] filed a report [xxx] about the incident. Video of fire taken by southwest harbor fire dept https://www.facebook.com/161511330824/videos/10153605854980825/ information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bolton, MA, USA

problem #7

Apr 282016

Sienna

  • 1,300 miles
My 11-year old son got out of the front passenger side of our staitionary minivan (in park but running), for me to drop him off for a cello lesson. He opened the rear passenger side sliding door to get his cello out. It wasnt opening easily, so I almost simultaneously pushed the button above me on the console. At that point the door started to close on him. It did not stop closing and was pressing him into the door frame. I didn't realize what was happening, and he was too shocked to scream. He was trying to stop it from closing on him, but it kept closing. I expected that the door would automatically sense a blockage, stop and open back. He was only ok because he was strong enough to press back, but his hip was very bruised. I finally realized that the door wasn't opening, and pressed the button again above me and the door stopped. It stripped the wires in the door, and the automatic door is now broken. The electrical or sensing system in this door is faulty.

- Ithaca, NY, USA

problem #6

Feb 042015

Sienna

  • miles
The speedometer & tachometer on the model has a dark background with small numbers and doesn't illuminate in the auto position. If the sun is bright with glare off other vehicles and you have to wear sun glasses they illuminate but the are either difficult to see or impossible. This is a safety concern, in my opinion, while you vehicle is in motion.

- Lawton, OK, USA

problem #5

Feb 132016

Sienna

  • 97 miles
There was no accident or incident. I'm trying to avoid a potential accident by being forced to see the gauges that are essentially invisible while driving. The standard tachometer and speedometer gauges in this car have dark faces. When driving on a sunny day with sunglasses on, they are almost impossible to see. This is a definite safety issue as one has to look very closely and longer than normal to be able to see one's speed. The optional SE model has these instruments with white faces and would be much easier to see in bright conditions. I feel Toyota should retro-fit properly designed gauges to avoid accidents that may occur because the driver was distracted by trying to see the dark gauges!

- Griffin, GA, USA

problem #4

Aug 012015

Sienna

  • 7,000 miles
The cruise-control stalk light flickers at night causing distraction

- Ashburn, VA, USA

problem #3

Nov 062015

Sienna

  • 7,600 miles
The cruise-control stalk light has started to flicker at night. It's very distracting and hard to not keep looking down at it while driving.

- Winter Garden, FL, USA

problem #2

May 012015

Sienna

  • 200 miles
Nonstop flickering of cruise control illumination at night. Flickering is independent of speed, steering wheel position. Very distracting while driving. Dealer says no fix available. Toyota Corp notified - case opened.. no fix available. Buyer beware.

- Porter Ranch, CA, USA

problem #1

Feb 072015

Sienna 6-cyl

  • 9,203 miles
There are multiple issues with this vehicle that cause/have caused safety concerns. During night time driving, the illuminated cruise control stalk will blink on and off intermittently. This has caused the driver to almost rear-end multiple cars as the flickering light takes the driver's eyes from the road. It was found that there is an intermittent high resistance connection with up to a 9 volt drop at times. Despite the steering column being switched out and the problem being fixed temporarily, the problem returns. There is something in this vehicle causing the wiring in the steering column to short out. Not only is the flickering light very distracting causing a safety issue with a possible vehicular accident, but the chance of the faulty wiring causing a fire is also a safety issue. Another issue that has been found with this vehicle involves the engine. While sitting at a stop light, the vehicle's RPM all of a sudden revved up and the entire engine began shaking. If the driver had not had their foot on the brake at the time this happened, this could have caused the driver to lose control of the vehicle, posing a safety issue.

- Ladson, SC, USA