"TSB: PRE-DELIVERY SERVICE (PDS) IS A CRITICAL STEP IN SATISFYING OUR NEW CAR CUSTOMERS. CUSTOMER FEEDBACK INDICATES THE FOLLOWING AREAS DESERVE SPECIAL ATTENTION WHEN PERFORMING PDS:
• CAREFUL INSPECTION FOR PAINT CHIPS/SCRATCHES AND BODY DENTS/DINGS.
• PROPER OPERATION OF ELECTRICAL ACCESSORIES (INCLUDING INTERIOR LIGHT, CLOCK, AND RADIO RESET).
• INTERIOR CLEANLINESS
• PROPER FUNCTION OF MECHANICAL SYSTEMS.
CUSTOMER RETENTION AND PROPER MAINTENANCE OF VEHIUCLES HAS BEEN A MAJOR FOCUS FOR TOYOTA. TO HELP REMIND CUSTOMERS THAT REGULAR OIL CHANGES ARE ESSENTIAL TO THE PROPER MAINTENCE OF THEIR VEHICLE, INSTALLING A FIRST OIL CHANGE REMINDER STICKER IS REQUIRED PRIOR TO DELIVERY. BY DOING THIS, CUSTOMERS WILL BE REMINDED TO RETURN TO A DEALERSHIP FOR THEIR FIRST OIL CHANGE. YOUR CURRENT OIL CHANGE REMINDER STICKER MAY BE USED. (SEE PDS CHECK SHEET ITEM 9 OF “FINAL INSPECTION & CLEANING.”)
A NEW PDS CHECK SHEET HAS BEEN DEVELOPED FOR THE 2016 MODEL YEAR SIENNA. SOME CHECK POINTS HAVE BEEN ADDED, EXPANDED, OR CLARIFIED. BULLETING ARE AVAILABLE FOR ITEMS IN BOLD TYPE.
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