10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
102,609 miles

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« Read the previous 20 complaints

problem #6

Dec 272012

Tacoma 4WD 6-cyl

  • 143,000 miles
Toyota has recalled my truck due to a rusted out frame. The Toyota dealership has elected to replace my frame with a new frame. This large procedure has left me insecure about the outcome. This truck is now 10 years old and as soon as the start wrenching on all the system components to disassemble and re assemble my truck I am afraid that they shorten the life of existing components due to added wear and tear. The dealer will need to remove and reinstall brake lines and gas lines that have been set in place and have extensive corrosion this will lead to premature failure and unsafe operation. Most mechanic know that a rusted and set bolt that has not been moved for 10 years has a 50% chance of removal. In order to remove such a "stuck" bolt they will need to apply heat and impact and may weaken the existing parts, steel, and bolts to lower levels out of tolerance that the vehicle as designed originally. Additionally, this service is completed in a location with out the controls, quality assurance and testing that is in place in a factory where new vehicles are built. There is uncertainty that this vehicle will be assembled, tested, and inspected according the manufacturer's guidelines for a factory produced vehicle. This leads to uncertainty that the vehicle will not operate within the intended manufactures guidelines for safety, roll over protection, and crash performance. I propose that a total frame recall and replacement (or any large integral part that will impacted the vehicle operation) on any vehicle shall not be allowed given the uncertainty described. The consumer stated there appeared to be an oil leak coming from the front differential boot that was not apparent prior to the frame replacement procedure.

- Rochester, NY, USA

problem #5

Nov 152012

Tacoma

  • 90,400 miles
Purchased used vehicle from private seller. On the first day of use, after obtaining new title, tags, insurance coverage, the check engine light came on. The following day scheduled service w/ the local Toyota dealer. Upon inspection was told that the truck needed a catalytic converter and there was a recall for the lower front ball joints that the dealer will replace for free. The dealer had to order the parts. After receiving the parts and upon start of the repairs, I received a phone informing me that the frame was rusted and the vehicle is deemed unsafe to drive. I was given an 800 phone number to call and deal directly with Toyota corporate office. I am patiently awaiting for a response.

- Laurel Springs, NJ, USA

problem #4

Jan 122011

Tacoma

  • 88,841 miles
I bought a 2003 Toyota Tacoma from a Toyota dealer in December 2011 with 81,841 miles on it. Upon driving the vehicle from Tennessee to Oregon a leak in the oil pan appeared. I looked under the vehicle and to my surprise the whole undercarriage of the vehicle was extremely rusting. The leak was from the oil pan that was corrected badly. I was able to make it from there to my home in Oregon having to add about one quart of oil. The distance was about 700 miles. I took it to my local Toyota dealer and he informed me that I had major rust problems under the vehicle. The gas tank shield is gone due to rust. The front end suspension was so rusty they couldn, T get some of the bolts out. They had to remove some of the front end suspension to replace the oil pan. Both front backing plates for the rotors where rusted away. No alignment could be done because of the rust. I had the front end replace with good used parts and when they attempted to align the vehicle the front tie rod broke due to rust. The whole frame assembly is very rusty. I find out now that there was a voluntary recall of frame which I did not know about. This vehicle was bought from a Toyota dealer in Tennessee in December of 2011. They never said a word to me about the rust problem. They did a oil change and they also replaced the emergency brake cable so they had to be aware of the rust problem. The vehicle a find out came from New York originally. They say they will help out with repair costs so far but what about the frame rust. This dealership withheld vital information from me. Toyota of America says the frame recall was voluntary and has expired. I feel this is a safety problem that needs taken care of.

- Klamath Falls, OR, USA

problem #3

Oct 012004

Tacoma

  • miles
Very loose steering wheel. Problem is the slip shaft in the steering column. Over time the lover shaft wears and the steering becomes loose and sloppy. Problem first shows up as looseness in the wheel and eventually turns into a clunk when driving over minor rough roads. From talking to mechanics and other Tacoma owners this is a very common problem that Toyota will not address. Problems include difficulty maintaining control over rough pavement. Wandering at all speeds. Major direction changes when breaking on all roads. Smooth or rough. Over all the truck is very difficult to drive. I've had the truck actually change lanes when I hit an unexpected rough patch of road at appox 30 mph. There was nothing I could due because of the slop in the steering wheel. Please note that this truck is very well maintained and I have gone through the entire front suspension and steering trying to fix this problem with no luck. I'm now faced with spending even more money to replace a steering column.

- Des Plaines, IL, USA

problem #2

Jan 292009

Tacoma

  • miles
2003 Toyota Tacoma 4WD crew cab pickup I would like to relate a recent experience I had with my 2003 Toyota pickup. I was driving the truck through a parking lot in largo, Maryland on January 29, 2009. Suddenly there was a loud noise and the vehicle dropped down in the front end and I came to a stop. The front driver side wheel had dropped down into the wheel well. I had the vehicle towed by boswell auto service of waldorf, Maryland near where I live. I was told by the mechanic that the castle nut on the driver side ball joint assembly had come off. I was told that this was an extraordinary event. The ball joint assembly separated and as a consequence front axle was broken as well. In reviewing my records I saw the recall for the lower ball joint for my Toyota. I had this recall work completed at waldorf Toyota on December 29, 2005. I brought this to the attention of the mechanic who fixed my truck. He told me I should make the dealership service department aware of this incident. In his opinion, this event should not happen if the ball joint castle nut is installed correctly. I took the information to waldorf Toyota on February 3, 2009. I spoke with the service manager (michael pavan, 301-843-3700, mpavan@toyotaofwaldorf.com) and a man I believe was a mechanic or service supervisor. I showed them photographs and the broken ball joint assembly. They told me that the remnants of the cotter pin were still in so that they believe they had installed the castle nut correctly. I left the broken ball joint assembly with them. The service manager told me he would report it to his regional manager.

- Waldorf, MD, USA

problem #1

Jun 262006

Tacoma 6-cyl

  • Automatic transmission
  • 23,750 miles
The contact stated a recall letter was received pertaining to the lower ball joints. The vehicle was taken to the dealer for the recall on 12/27/05 where the ball joints were replaced and the vehicle was realigned. The vehicle began to shimmy after about three month later and it was taken to an independent repair shop. The front tires were balance which resulted in difficulty of steering due to the tires becoming worn. The contact expressed that the worn tires were a direct result of the improper alignment performed by the dealer on 12/27/05. After 3 days, the vehicle was taken back to the independent repair shop for tire rotation because the difficulty in steering had worsened. The rotation fixed the problem for awhile however after a couple of months the steering worsened. On 6/26/06, the vehicle was taken to another independent tire dealer for realignment. The contact can provide specifications for the realignment of the tires before the alignment, after the alignment and the specified ranged.

- Lexington, NC, USA