5.7

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,024 miles

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« Read the previous 20 complaints

problem #5

Jun 252018

Atlas

  • 1,000 miles
I have had this car two months and it has now been in service twice. As of today they have had it for two weeks. The autonomous break system is way too sensitive and the car stops going down steep inclines or going over pot holes while in motion. The car has stopped in the middle of driving at least 7 times. I take it to service, they say there is no record in the cars computer of the incident. The front sensors are always beeping. I pull up to a stop sign, the sensors go off. I do a U-turn and the sensors go off. Some days way too excessively, some days not at all. It scares me to death and I slam on my brakes because I am afraid I am going to hit something. I take it to service, they say there is no record of it in the cars computer. Front end collision alert, I was driving down the road and was the only one on the road and the front end collision alert went off. I of course slam on the brakes in the middle of the road with no traffic, thank god no one was behind me. I take it to service, they say there is no record in the cars computer of it. Service has been able to recreate the issue with the front sensors, but says there is no fix. The customer care rep for VW stated today on the phone that they recognize there is an issue with the sensitivity of the autonomous breaking but has no fix for it so I will have to deal with it. I live in houston, I will die if I hit a pot hole and stop. It's unacceptable and a huge safety hazard. I am reading all over the internet about this issue with the autonomous braking problems. It should not be allowed to continue. Someone is going to die. I was able to video the issue with the sensors and VW has the video and recognizes a problem but states that's just the way the car is going to work. States they see the issue there too, but there is no fix.

- Magnolia, TX, USA

problem #4

Aug 152018

Atlas

  • 831 miles
Vehicle stops suddenly and shuts off. Sloped driveways. Vehicle in motion approaching end of any driveway with certain angles will suddenly slam on the brakes and shut down, leaving stranded until restart. Possible to be rear ended or hit from any direction where traffic may be coming from. Sensors beep quickly right before this happens. The vehicle has plenty of ground clearance.

- Derby, CT, USA

problem #3

Mar 012018

Atlas

  • miles
The contact owns a 2018 Volkswagen Atlas. Within weeks of owning the vehicle, there was a failure with the strut mounted system. Furthermore, an abnormal rattling noise was heard on both sides of the front end of the vehicle. In addition, the front assist with autonomous emergency braking system engaged several times without warning. The failure caused the vehicle to seize while in motion with no other vehicle nearby. The dealer (danbury Volkswagen, 29 sugar hollow rd, danbury, ct 06810, (203) 744-5201) had the vehicle for over two months for servicing. The cause of the failures was not determined. The manufacturer was notified. The failure mileage was not available.

- Bethel, CT, USA

problem #2

Jan 252018

Atlas

  • 300 miles
Brand new 2018 Atlas battery problem - battery drains completely in less than 3 days when car is switched off and parked in attached garage. Happened twice in two months. Service responded by saying there are several computers that drain battery even when car is shutdown. Suggested to drive for 30 mins every 2 days. The battery drained the second time inspite of following these instructions. Complete battery drain in less than 3 days even with car completely switched off in garage is unacceptable.

- Carmel, IN, USA

problem #1

Nov 292017

Atlas

  • 140 miles
The ignition switch, if pressed, will turn off the engine while the car is in motion. The ignition switch is next to the shift gear and may be accidentally pressed, causing the car to stop while in motion. This is a safety risk which may cause injury or death.

- Miami, FL, USA