10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
1,719 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #6

Aug 192019

Atlas

  • 4,200 miles
Engine light is on... interior smells like gas and gas gage is showing low level very fast.

- Steamboat Springs, CO, USA

problem #5

Aug 122019

Atlas

  • 480 miles
Vehicle auto locks with rfid keys in the car which locked child in the car. Driver entered vehicle using rfid key fob (using touch sensor on door), placed 1.5 year old child in the rear passenger side 2D row seat into an approved 5pt car seat and shut the door. Driver placed purse with key fob into passenger seat and shut the door. Walked around to place older child into driver side 2D row seat the door was locked and could not be opened. All doors were locked due to a 45 second timeout feature. The keys and child were locked into the car requiring first responders to break the driver's window to unlock the car from the inside. The alarm sounded upon breaking the glass, and when the unlock button on the driver door was pressed, the doors unlocked and the key fob was retrieved to silence the alarm. The child was in the vehicle for over 20 minutes in a ca desert. This occurred on an air force base, where first responders logged and reported the incident.

- Oxford, KS, USA

problem #4

Jun 142019

Atlas

  • 1,200 miles
Auto braking system causes car to brake when exiting a driveway. Alerts to the road as an obstacle when going down an incline. The system reads road as an obstacle, like a person or car. Braking system causes car to brake leaving driveways. Car comes to a complete stop, engine cuts off with car in traffic - oncoming traffic. This is the brake manuevering system - reads road as a hazard causing the car to automatically apply the brakes. Brakes are applied suddenly and the force is as if I am being hit at a high speed from behind. That is what I thought happened. Takes 15-20 seconds to restart the car, during which time I 'm in traffic or half in traffic and half in the driveway subject to great bodily harm from other cars those that do not expect me to be stopped there or from cars behind me this places me, my family, passengers and other drivers at great risk of harm. This has happened numerous times and at numerous different speeds. Each time I have been lucky to have avoided being hit. I have been told that this is how the car is designed and that there is no fix for this except to turn off the system which also turns off the system should a hazard appear before my vehicle. I was required to turn off the system myself because VW has stated it is a liability for them to turn it off. The date listed is the first time it happened but it has happened close to a dozen times. I have taken the car in twice only to be told that there is nothing they can do as the system is operating as designed. VW has told me that the system cannot differentiate and to ensure the braking does not go on (although it will still beep and alert) I must exit all driveways no faster than 3 mph. When exiting into high traffic areas, such as where I live this will place me at grave danger.

- Northridge, CA, USA

problem #3

Jun 302019

Atlas

  • 325 miles
On the tenth day of owning our brand new vehicle, we were driving down highway 74 at 70 miles per hour. It was the first time this vehicle has driven at highway speeds for more than an hour. The weather was sunny and in the low 90S. All of a sudden we heard a loud explosion sound and the front panel of our panoramic sunroof had exploded. The shade was open and the tempered glass fell on our entire family including two children aged 7 and 4. there was no impact from an outside object. The initial picture shows what it looked like from inside the car immediately after this occurred. We closed the sunshade to stop glass from falling into the vehicle until we could get to a safe spot. The two pictures from outside the vehicle are after the sunshade was closed. The final picture shows glass inside the vehicle next to my son's feet.

- Zionsville, IN, USA

problem #2

Mar 202019

Atlas

  • 700 miles
Water collecting on front passenger floorboard. A/C drip line pinched or damaged during assembly is thought to be responsible

- Baton Rouge, LA, USA

problem #1

Oct 032018

Atlas

  • miles
Defect in air conditioning unit. Also, incorrectly coded data container which fails to provide audible warning when the driver opens the door which increases risk of vehicle theft.

- El Paso, TX, USA