10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 2,352 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
What I experienced: the wireless phone charger doesn-??t work properly and the phone is impossible to pair with the car a lots of time. All the windows rolled down by itself when I stated the engine. The remote start fail to work multiple times. Most importantly there is a safety recall on the vehicle what currently doesn-??t have the fixing solution. I would like to know my legal options according to this serious safety issue I would like to bring back the car and get the refund. At this point I am not sure I want to deal with Volkswagen anymore based on their customer care.
- New City, NY, USA
I received crash warnings while driving 60mph but no car was near to trigger the warning. Vehicle rear passenger side window rolled down on its own about 5 inches. Same trip, the rear driver side window rolled down about 5 inches.
- Spokane Valley , WA, USA
Parked vehicle overnight and found all windows to have rolled down on its own during the winter around February (once parked outside at 20 degrees F, second in garage 30 degrees F). Received a notification for system update after incident happened twice (we hang up our keys which is inaccessible to rolling windows down from remote). Minimal interior damage from exposure to cold temperatures, but no personal safety issues other than worrying of possible interior damage and theft. Infotainment no longer turns on instantly and has delayed touchscreen and sound. My VW has delay in connecting to CarPlay and volume does not work in some cases when raising or lowering volume while connected to phone. No warning or error messages prior to failure and occurred after system update. Have not yet notified or received notification with dealer of issue, but just received notification of recall issues on My VW after app update.
- Coleville, CA, USA
At first the Infotainment system touchscreen would not turn on at first start of the day but would turn on after a few minutes. Then, after a week, it stopped turning on altogether. Wireless phone charging and Advanced Road Sign Recognition system is not working as well.
- Chicago, IL, USA
- Corona, CA, USA