10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 1,269 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The infotainment system in my vehicle has cut out and gone black for a good ten minutes while I-??m driving and this has happened twice now and there is no remedy for the recall and this is upsetting because it could be a safety concern
- Tacoma, WA, USA
The contact owns a 2023 Volkswagen ID.4 Pro S. The contact received a notification of NHTSA Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Holland, PA, USA
The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed in inclement weather, the alarm system detected that the doors were opened, causing the vehicle to come to a complete stop; however, the doors were properly closed. Additionally, the instrument panel display screen intermittently went blank for 15-20 seconds while driving. The contact was able to restart the vehicle after opening and closing the doors. The dealer was notified of the failures, and the contact was informed that the VIN was included in NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repair were not yet available. The vehicle had not been repaired. The contact stated that he had not received notification of the recalls. The manufacturer was made aware of the failure and two cases were opened. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
- Minneapolis, MN, USA
The defective/incomplete vehicle software occasionally causes an dangerous condition. The child safety lock for the back doors can disengage without driver input or knowledge. The software in the vehicle occasionally clears (or resets) customized driver settings because the software is defective/incomplete. One of these "driver settings" appears to be the engagement of the child safety lock. When the vehicle user software occasionally resets, the child safety lock can disengage without obvious notification to the driver. My intention is for the child safety lock to be always engaged. The child safety lock control is a touch button located on the driver door, which illuminates when engaged, and goes dark when disengaged. My four-year-old child has opened the rear door next to the child car seat. Luckily this was while the vehicle was stopped and the child was secured into the car seat, so the child could not exit the door at that time. It was at that time I realized the child lock system was off, although I have previously had it on and had not commanded it to shut off. The safety risk in this situation should be obvious.
- Valencia, CA, USA
Collision warnings/automatic breaking has failed on vehicle multiple times. Presumably due to the software/hardware not being able to process. This has led to several incidents of near collision when in travel assist (self driving) and in general operation where it has actively backed into objects. Dealer did not have comments on incidents. Also raised infotainment resetting during driving from current campaign which is 6+ months old and they did not have an ETA on a resolution. Recommend pushing a forced buy back campaign as VW is unable to fix these dangerous issues.
- Castle Rock, CO, USA
There was an electrical issue associated with a recall where while driving I had lost power to my dashboard and infotainment system on more than one occasion.
- Tacoma, WA, USA
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the instrument panel frequently rebooted, causing the screen to go blank for an extended period. The local dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle remained with the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100. VIN tool confirms parts not available.
- Houston, TX, USA
NHTSA Recall Number 24V344 This recall has been open with no resolution, time frame to resolution, or any communication whatsoever from VW of America for over 18 weeks now. Fortunately for me this issue has only affected my vehicle a few times (I'd estimate 5-10 instances) but the lack of followup and attention from VW is becoming very disconcerting. When we purchased this car in 2023 VW had materials advertising quarterly software updates for continuous improvement and new features. Their inability to provide a single update in ~20 months, including now when a critical fix is needed, feels like a bait and switch.
- Bend, OR, USA
I am writing to complain that VW has not offered any assistance or solution to the electronic software failure noted in NHTSA Recall # 24V344. I have been experiencing software and electrical failures that affect the center and dashboard displays. I have no speedometer or rearview camera display, no warning systems, no cruise control, etc. Also, the car periodically locks itself and won't allow me to enter the car with the key fob, and I have to leave the window open to open the car manually. The lack of a dashboard display of speed is dangerous. I brought the car to VW dealer who reset the software and that fixed the problem for one month and then the problems returned. VW claims it is a software problem but has not offered any software updates or repairs since it was first published as a recall in May 2024. My car is too dangerous to drive when this software failure occurs--which sometimes happens while driving nd immediately affects the drivability and safe operation of the car. When it happens, nearly all the warning lights and messages start blinking and cycling while driving. We need help with putting pressure on VW to offer a solution and repair of this serious operational issue.
- Portland, OR, USA
Driver side door handle won't open but other doors
- Huntley, IL, USA
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the backup camera and speedometer intermittently malfunctioned. The cause of the failure was not yet determined. The approximate failure mileage was 6,000. VIN tool confirms parts not available.
- Auburn, CA, USA
Vehicle has an error stating: -??Warning and Information not Available. Drive with greater care!-?? Key safety features including speedometer and back-up camera are not available. Issue is not due to delayed boot-up. Speedometer and cameras did not return during a long drive. Error remained after vehicle was shut off and restarted. See photos of error message and note lack of speedometer and cameras.
- Short Hills, NJ, USA
There is a recall on this vehicle and is very dangerous to drive. The screens go dark and we are unable to see how fast we are going. When this happens we also do not know if any of the safety features work. I have been told by the local VW dealer that as of right now there is no fix to this recall. I feel that VW should have better options for the consumer to be taken out of this vehicle. This is very dangerous and could really cause a lot of harm.
- Buffalo Grove, IL, USA
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the instrument panel and rearview camera became inoperable. There was no warning light illuminated. The contact stated that the instrument panel and screen was blank. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.
- Spanaway, WA, USA
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Ventnor City, NJ, USA
Display screen has blacked out on multiple occasions while driving. During these occurrences I have lost all visibility to vehicle speed, cruise control settings, backup camera, etc. When these issues occur, I am basically driving a vehicle with no feedback from these important safety systems. This is VERY dangerous and has caused me to almost get into an accident on two different occasions. Something needs to be done to address this issue ASAP as it is a serious risk to both the driver as well as other individuals that are out on the roadways. VW needs to resolve these issues immediately before someone is seriously injured or worse. Please help!
- Charleston , SC, USA
The contact owns a 2023 Volkswagen ID.4. The contact stated that while reversing, the back over prevention system failed to function as intended. The contact stated that the back over prevention function was displayed. In addition, the contact stated that the control panel displayed a black screen. The contact stated that the failure had occurred several times while children were inside the vehicle. In addition, the contact stated that the failure occurred while using the GPS. The contact stated that when the failure occurred, directions on the screen was unavailable. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 10,000. VIN tool confirms parts not available.
- Beverly Hills, CA, USA
Both screens turn off while I-??m driving 70+ mph on the highway therefore none of the features work like adaptive cruise or lane assist. It caused me to almost get into an accident a couple of times. Volkswagen says they won-??t buy it back or fix it since it-??s under the recall. I don-??t know what to do. These cars are not safe for the road and are putting people-??s lives at risk being driven.
- Joliet, IL, USA
The contact owns a 2023 VW ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V344000 (Back Over Prevention, Equipment, Electrical System) and 24V651000 (Structure). The contact stated that on several occasions while in reverse(R), the reverse camera worked intermittently. Additionally, on several occasions, while the vehicle was turned off, the rear door latches were pulled to open, the door handle was lifted, but the door failed to open as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.
- Las Vegas, NV, USA
- Beaverton, OR, USA