10.0
really awful- Crashes / Fires:
- 1 / 49
- Injuries / Deaths:
- 34 / 0
- Average Mileage:
- 35,868 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Since buying my Jetta new in 2002. I have had nothing but problems. Twice the ignition coils failed, and I had to have the car towed. They wouldn't replace all the defective coils the first time. So, now that I know my car is unreliable, I won't be using it for long trips, which was my main reason for buying the car. Then last night on my way down the road, the heated seat caught on fire and burned a whole in my seat, not to mention what it did to me as I was driving. This car just seems totally unsafe. First there is no power when the ignition coils fail, then the driver seat catches on fire as I am driving down the road. Of course the dealer can't get me in until later this week.
- Colorado Springs, CO, USA
Within 30 seconds of starting vehicle and turning on the seat warmer consumer smelled smoke, and felt a burning sensation on the legs. Driver's side seat heat coil burned out through the seats upholstery. Consumer turned seat warmer off before burn injuries were sustained.
- Frederick, MD, USA
The consumer smelled smoke while traveling with the driver's side seat heater on. The consumer opened the driver's side window and the driver's seat caught on fire and burned the consumer.
- Reno, NV, USA
My heated seats caught fire and burnt my ass.
- Apple Valley, MN, USA
The heater seat caught on fire.
- Southwest Harbor, ME, USA
- Cleveland, OH, USA