The contact owns a 2009 Volkswagen Jetta. While driving various highway speeds, the ABS and ESC warning indicators suddenly illuminated and the steering wheel became harder to turn. In addition, the speed suddenly decreased. The vehicle was taken to lithia Volkswagen in reno, nv where it was diagnosed that the ABS module was faulty and needed to be replaced. The vehicle was not repaired. The contact was informed that the VIN was included in NHTSA campaign number: 16V913000 (service brakes, electronic stability control); however, since the diagnostic codes were not obtained from the module, the module would not be replaced per the recall. The contact stated that the vehicle experienced the same failures listed in the recall. The manufacturer was notified of the failures. The failure mileage was 100,000.

- Reno, NV, USA

The contact owns a 2009 Volkswagen Jetta. The contact stated that various warning indicators illuminated and the speedometer malfunctioned, which resulted in the speedometer not indicating the correct speed. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. White allen Volkswagen was contacted and refused to perform the repair due to the ABS module being defective, which needed to be replaced before the recall could be performed. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. Parts distribution disconnect.

- Independence, KY, USA

The contact owns a 2009 Volkswagen Jetta. The contact stated that while the driving at 25-35 mph, the etc, the ABS, traction control, the fuel gauge, and the brake warning lights all illuminated. The contact stated that the brake pedal was depressed and the brake seized and the steering became difficult to turn. The vehicle was taken to day Audi located at: 1580 golden mile hwy, monroeville, pa 15146, (724) 327-4900, to be diagnosed. The contact was informed that the ABS module needed to be replaced. The vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 109,000.

- Pittsburgh, PA, USA

The contact owns a 2009 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). Later, when the vehicle was started, the ABS, brake, epc, and ESC indicators illuminated. The vehicle was taken to autonation Volkswagen las vegas (6375 w sahara ave, las vegas, nv 89146). The vehicle was not repaired because another unknown repair needed to be completed first. The vehicle was then taken to findlay Volkswagen (983 auto show drive, henderson, nv 89014) where the previous dealer's assessment was confirmed. While driving various speeds, the vehicle stalled and the check engine and epc indicators illuminated. The vehicle was taken to an independent mechanic, but the contact was unsure of the diagnosis. The vehicle was not repaired. The manufacturer was notified and stated that they would not assist. The approximate failure mileage was 3,000.

- West Peoria, IL, USA

I purchased this 2009 Jetta VW used from my daughter. She was original owner and diligent about keeping the maintenance up to date. It had 115,000 miles when I purchased it and had to replace battery and rear brakes within 3 months although she had replaced rear brakes 6 months earlier. My complaint is the parking brake never seemed to hold and I would need to leave the car in gear when parking the car on a hill. The car had rolled back when I left the car parked at my work 6 months ago and it rolled back and hit the sidewalk curb. No damage at the time. Today 8/28.17 I went to the store and parked the car outside the stores entrance door. The lot has a very slight slope but generally level. I pulled back on the hand brake which seemed secure. When I left the car I was gone for less than 3 min when I entered the store. I had forgotten my cellphone and returned to the car which was only 10 ft from door. It had rolled back about 50 ft and hit a tree in the parking lot.. the crash caused damage to my rear right right fender and quarter panel in the amount of over $2000. This crash was direct result of a faulty hand brake. It was only a miracle that no car or children were hit by the car. Only a lone tree was damaged. I believe this is a defect of this model. My daughter confirmed that this had also occurred with her after setting the parking brake to his full stop position. I believe VW should take responsibility for the damages.

- Matthews, NC, USA

I got the 2009 VW Jetta on 8/2017 at a used car lot I went on website VW schedule appointment for a oil change check VIN # on recall by then it come up recall called the number website gave

- El Paso, TX, USA

My ABS module stopped working Oct 2016, I had it repaired Nov 2016. I received a safety recall notice for the ABS module Feb 2017. Stated would reimburse for repairs if they had already been made. I mailed requested information 3/3/17. I phoned on 4-12-17 to verify it was received. I was told it was received on 3/9/17 and was under review. I was told that the recall was for a specific part, not the entire ABS module and my repair bill did not have the part number that was replaced on it. I was told to wait for a letter explaining what further information they would need from my mechanic and I should have that letter in a couple of weeks. After a month and receiving no letter I called on 5/17/17 and was told still under review, I would have a response in 4 weeks. By 6/23/17 still no letter so I called again and was told by the rep she would call me back after she looked into it. On 6/26/17 the VW rep phoned me and stated they would not be paying my claim because I had the ABS module repaired instead of a completely replaced. This is the exact opposite of what I was told originally. I believe this to be a scam to not have to pay. Per their original recall letter-attached-it was a specific defect in the ABS system and not the entire system itself. The decline letter that I received-attached-states that it was not covered because I needed to replace it with a new ABS module. Clearly they change their story to suit their needs.

- Laguna Hills, CA, USA

Participated in Volkswagen recall involving the ABS and esp warning lights and system failure. My vehicle passed the 'software' test in March of 2017, in may of 2017 I had replaced the brake pads, rotors and one caliper, approximately 2,000 miles later all of the ABS, esp and brake warning lights can on. I took the car into the repair shop, they told me that they would not re-run the software update, the ABS could fail and they would need to replace the ABS module for a cost of $1,700. The error code I was given at the dealership is 16352 014, which indicates an electrical failure in the unit, my understanding is that this failure is part of the recall?

- Roscoe, IL, USA

When driving on a windey road the ABS light came on and the car was breaking funny. I checked online to see if there was any recalls on my vehicle and found that the ABS module software needed to be updated. The recall also stated that the ABS module may need to be replaced due to this problem. I took it in and had the update installed, so now that I have it back, it is worse than ever. They said that I would need to replace the ABS module for $1,6665 in order to get my car working right again. "wasn't it included" I asked. They said it was a separate problem and the error code was not in the perimeters. I'm not the only one with this problem do to Volkswagen's screw up with the software. I've checked around and there are many others that are having the same problems. Just the other day the epc light came on and the speedometer stopped working because apparently the ABS module on this vehicle also tracks your speed. I'm not the only one and this is a blatant fault towards Volkswagen and their shady practice.

- Myrtle Beach, SC, USA

The contact owns a 2009 Volkswagen Jetta. While driving 50 mph, the brake pedal failed to operate normally without warning. The vehicle was taken to suntrup Volkswagen (located at 6000 S lindbergh blvd saint, mo 63123 314-892 -8200) where it was diagnosed that the brake caliper and parking brake needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 118,000.

- Festus, MO, USA

ABS module recall. I received the recall notice from VW. Prior to scheduling a service appointment with dealer to fix the ABS unit failed on the car. When the dealer tested it they said it falls outside of the very narrow parameters that VW defined to cover the ABS module failure and I would need to pay $2,700 to replace the ABS module. The service manager confidentially told me they are seeing a large number of sudden ABS module failures and VW is not covering very many. They wrote the recall and test procedure to avoid having to cover the repair. I believe this is a blatant effort by VW to avoid the expense of another costly recall on the heels of the diesel debacle. I believe this ABS scandal is a great candidate for another class action lawsuit against

- Longwood, FL, USA

2009 VW Jetta SE has a recall for the ABS module and the VW refused to honor the recall. The dealer diagnosed the vehicle prior to the recall and I was told to wait for the recall because the ABS module was defective. After the recall was issued I took my car to the dealer but VW refused to replace the ABS module, as stated by the recall. Reason given, is that the ABS module has pre-existing faults. This is obvious, that is why it failed. The components on the board are not soldered properly thus leading to the components on the board to come loose due to the natural vibration of the vehicle. The ABS module is defective and a software update will not repair a bad soldering. Please advise.

- Brooklyn, NY, USA

The contact owns a 2009 Volkswagen Jetta. The contact stated that the ABS warning indicator illuminated. The vehicle was inspected by an independent mechanic and an appointment was scheduled with a dealer (central valley Volkswagen, 4620 mchenry ave, modesto, ca 95356, (209) 524-6811) for diagnostic testing. The dealer and the manufacturer indicated that the VIN was excluded from NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control), although the failures were identical. The manufacturer provided no solution other than having the dealer replace the part. The VIN and failure mileage were not available.

- Oakdale, CA, USA

Drivetime-downey sold me the above vehicle with no brakes, blown air compressor, and a faulty transmission. The bureau of automotive repairs is investigating the warranty company that failed to repair the brakes.

- Anaheim, CA, USA

A safety recall was issued by Volkswagen for ABS software that potentially did not properly identify ABS module errors. When I took the car in for service, the local dealership informed me that they did not have the required parts. They stated that VW policy did not allow them to order parts until the new software was loaded to ABS module and a test conducted. VW dealership stated that 70% of ABS boards fail test and it takes eight days to receive replacement part. I contacted VW customer service and opened a case. VW customer service investigated and confirmed VW policy prevents dealerships from ordering or maintaining parts inventory for recalled cars without an error report. I contacted the CEO of VW but have not received a response. I would like the NHTSA's assistance to have VW complete the recall repairs and have required parts in inventory to make repairs.

- Bethesda, MD, USA

The contact owns a 2009 Volkswagen Jetta. The contact stated that the exterior brake lights remained illuminated. In addition, the dealer diagnosed that the ABS modules failed and needed to be replaced. The manufacturer had not yet given the approval for the repair. The vehicle was taken to the dealer per NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The dealer provided the contact with a loaner vehicle. The contact did not know if the dealer would update the ABS control module software and replace the ABS modules. The manufacturer had not provided a reasonable solution. The approximate failure mileage was 147,000. Parts distribution disconnect.

- Wescosville, PA, USA

The contact owns a 2009 Volkswagen Jetta. The contact stated that the vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). When the contact took the vehicle to the dealer, it was diagnosed that the vehicle's software failed and was unable to be updated. The dealer also stated that the module needed to be replaced; however, approval from the manufacturer was needed. The manufacturer determined that although the dealer diagnosed that the module needed to be replaced, it would not be replaced. The recall stated that "any module that fails the new diagnostic test will be replaced." The failure mileage was unknown. Parts distribution disconnect.

- Ford City, PA, USA

Recall 45F2- while driving my car under normal conditions the ABS light came on. Coincidentally the next day I received a letter in the mail stating there was a recall on the ABS for my vehicle. When I contacted VW they could not find the recall. I did a search and found it in 5mins. I contacted them again and told them I found it they proceeded to schedule an appointment. After they worked on my car and did the software update the ABS light was still on. They told me my ABS pump had a failure code of 01276/12 (ABS pump electrical error in circuit remains) and that the recall did not cover it and quoted me to replace the whole assembly at $2600. My understanding is that the ABS module controls the pump and if the pump fails it is because the module failed. I contacted VW corporate and they gave me the same answer, it is not covered under the recall. If I drive the car I am at risk of dying, my wife and children are at risk of dying. This is one of the most important parts of the car. I can not believe VW would try and push the fix back on the consumer!!!!

- Port Hueneme, CA, USA

ABS, esp, and brake light all activated at 93000 miles. Took vehicle in for recall service and was denied

- Hanahan, SC, USA

Takata recall. The contact owns a 2009 Volkswagen Jetta. While driving approximately 25 mph, the brakes locked up and caused the contact's vehicle to crash into the preceding vehicle. The air bags did not deploy. A police report was filed and there were no injuries. Two weeks after the failure, the contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The failure mileage was 128,792.

- El Paso, TX, USA