10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
45,723 miles

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« Read the previous 20 complaints

problem #6

Oct 032012

Jetta

  • 81 miles
Picked up the car from the dealer on 10/03/12 at 11:00 a.M. it was new---had 47 miles on the odometer. Drove it to work and then arrived home at 6:45 that evening with odometer reading 81 miles. As I was parking the car in the garage I put it into reverse to back it into the spot and then switched the gear(this is a automatic transmission) to drive to straighten out. The car continued to move backwards in reverse and if I had not had my foot on the brake I would have crashed into the concrete wall of the garage. Tried to put the car back into drive--the gear shift was stuck in reverse. I turned off the car and of course, could not start it again because the car was in reverse. The electrical panel on the dashboard continued to read that the car was in park. Tow truck driver arrived and he had to manually pull the cable wire in the engine while the car was running to change gears and get the car to start. This is a very serious problem---the dealer and Volkswagen claim it has been fixed by simply tightening a clasp on the transmission cable. Why was the clasp loose? I maintain this is a design flaw. If I had been trying to make a U turn in traffic or park on the street the result could have been horrific.. I am petrified to drive the car again and the dealership and Volkswagen want to sweep this incident under the rug. Please investigate and prevent this from happening to someone else. Thank you

- Washington D.C., DC, USA

problem #5

Jul 192008

Jetta 4-cyl Diesel

  • 10 miles
The car will occasionally shutter upon acceleration.

- Chester, SC, USA

problem #4

Jul 252012

Jetta 4-cyl Diesel

  • 12,013 miles
Vehicle has vibration over 50 mph. It is felt through out car. After several attempts to diagnose, dealer states that its characteristic. I have tested several other vehicles of the same lineage and disagree. It is either dual mass flywheel or outer axle failure, however dealer states unless VW authorizes, they will not repair. Vehicle is within warranty.

- Brimfield, MA, USA

problem #3

Mar 092012

Jetta

  • miles
On 9 March 2012, I bought a VW tdi Jetta sportswagen with automatic transmission. From the time I took possession of the vehicle, the transmission bucked, hesitated, and lunged. I took the car back to the dealership on 26 April to have it examined, but they said that it was "normal" and there was nothing wrong with the vehicle. I told them that if that was normal, I was surprised that anyone would want to buy one. After 2 months of this, I took the car back and exchanged it for one with a manual transmission. I believe the so-called automatic transmission (which is really a manual transmission with 2 clutches controlled by a computer) is inherently dangerous.

- Aberdeen, MD, USA

problem #2

Jan 012012

Jetta

  • 77 miles
The contact owns a 2012 Volkswagen Jetta. The contact stated that the windshield wipers failed to operate properly while driving in rainy weather. The vehicle also failed to accelerate on another occasion.the vehicle was taken to the dealer but the manufacturer was not contacted. The vehicle was not repaired and the VIN was unavailable. The failure mileage was 77 and the current mileage was 1500.

- Boca Raton, FL, USA

problem #1

Oct 032011

Jetta

  • 1,000 miles
Upon entering an on-ramp and also accelerating around a turn, experienced no response to depression of gas pedal. Basically car had serious lag before taking off. Worried about safety issue when trying to get out of someone's way. Very unpredictable in occurrence and do not want to have a wreck. Also experienced "stuttering" around 30 mph as if vehicle did not know which gear to get into. This happens frequently and creates a physical shutter of vehicle felt by driver and passengers.

- San Angelo, TX, USA