10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 60,424 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Key gets stuck in ignition when turning off the engine. You cannot even shut off engine because key won't turn to the off position.
- Austin, TX, USA
Key was stuck in the ignition and could not be removed. Could not turn car off. Car was stationary at time, but in work parking lot. Could not turn car off. Needed new key, new key cylinder, and key cylinder housing. Had to have rental car for nearly 2 weeks.
- Orlando, FL, USA
Headliner coming loose and obstructing drivers view
- Jacksonville, FL, USA
Keys get stuck in ignition and I cannot turn off the engine.
- Baltimore, MD, USA
I have a "2012 VW Jetta SE 2.5L auto pzev" that at around 90,110 miles experienced a shift lever failure on 07/17/2019 at around 4:50 pm cst. The physical locking mechanism of the shift lever failed, and it was possible to accidentally shift into different selections while the vehicle was moving. I luckily didn't shift into reverse by accident, just the sport mode (this mode previously required the holding down of the shift lever button). After the failure of the locking mechanism, the electronic controls also no longer pick up shifting requests (eg. Shifting from "neutral" to "drive" using the lever would still show the car as in neutral). However, the vehicle still does shift using a very specific method of moving the gear shift lever all the way to the "reverse" position, and then moving it all the way to the "sport" position. When this is performed, I am able to then shift into "drive" then "neutral, and then eventually "reverse". I am not able to shift into "park" at all, and I have to use to yellow shift override tab in order to shift into any other gears (eg. "neutral" or "drive"). the key is actually stuck in the car as a result of being unable to shift into park, so I've had it sitting overnight with the key in the vehicle as well. Feel free to contact me if photos or videos are needed. I can also provide and elaborate on more information if needed.
- Wichita, KS, USA
I've noticed that my check engine light comes on and off, it's the map sensor. It has been replaced several times and everything has been fully cleaned, check engine light still comes on. My car also seems to go into limp mode while driving. I'll make a turn, and all of a sudden the car will not want to move at all, ill switch it to triptronic and it doesn't want to down shift or up shift. I have to pull over on the side of the road. Turn the car off then back on. This has been an on going problem with both of these thing for the last several months. I've also noticed that this is a common problem with Jettas my year. It's extremely dangerous. I can be in the city on a highway, anywheres and it'll randomly not want to go anywheres, the rpms will go completely up and still not move. I know from other, that there is an update for the ECU computer on the car, for the map sensor and to I guess he'll with the limp mode issue. I also know that when I hard brake, it'll go into limp mode. It's extremely scary.
- Hyde Park, NY, USA
Delayed air conditioning; it takes 5-10 minutes for ac to blow hot air. I checked on forums & youtube and so many other owners complain about the same issue for Jetta, golf, and gti. The suspension makes squeaking noise going over a bump only when the weather is freezing cold. Again, many owners complain about the same issue and even have videos on youtube.
- Bethesda, MD, USA
Key gets stuck in ignition when turning off the engine. The key will not turn back- it is just stuck
- Anchorage, AK, USA
Key gets stuck in the on position. Have to wiggle steering wheel and key to turn off
- Peoria, IL, USA
My husband and I were driving East bound on C470, in englewood Colorado, traveling at highway speed between 60-65 mph when an extremely loud explosion occurred. We initially thought we were being shot at or something fell out of the sky. There was broken glass everywhere, in our hair and even mouths. Thankfully, my husband maintained control of the vehicle and exited the highway and into a parking lot. Upon close inspection, it appeared that our retractable sunroof (that was closed) imploded from the inside out.
- Highlands Ranch, CO, USA
I am unable to turn off the engine when I stop. The keys are stuck in the enigen and the car not turn off. Really heart breaking because I like Volkswagen but I think this will be my last.
- Fredericksburg, VA, USA
Key gets stuck in ignition when turning off the engine.
- Sherman, TX, USA
After parking vehicle, key gets stuck in ignition and can't turn vehicle off. On a different occasion, I had my vehicle parked and the key wouldn't turn in the ignition when trying to turn the key to start the car.
- Miami, FL, USA
When I bought my 2012 Volkswagen Jetta, I complained about my cruise control not working and if I plug two chargers up it blow out and I have to replace the a few
- Palmdale, CA, USA
The horn which is attached to auto security system stopped working initially when coming in contact with heavy snow fall after moving to Indiana from Florida after the summer weather arrived it worked for a short time ass soon as the weather and rainfall changed the horn no longer worked, the water dispenser/washer for the wipers stopped working will no longer dispense anything. My vehicle was in use when the issues were noticed, it is driven daily and within a short amount of time it became noticeable that the weather was causing possible a shortage so that the horn or water dispenser refused to cooperate
- Gas City, IN, USA
Key gets stuck in the ignition when turning off the engine.
- King Of Prussia, PA, USA
Vehicle stalls randomly while idling and has happened twice will driving at low speeds, which causes loss of power steering. The car also drives rough before, and the stalling happens sometimes 3-4 times a day and other times not at all.
- Shoreview, MN, USA
Key got stuck inside ignition. I couldnt turn car off for over 10 minutes. It has occured several times in last month just getting worse now.
- Hollywood, FL, USA
This vehicle came from the manufacturer with dunlop sp sport 01 a tires (225/40R18) (August 2012 purchase). Within nine months (8800 miles) two tires developed sidewall bubbles. After contacting dunlop, they replaced two tires St no charge. At that time, the Goodyear/dunlop retail store slowed me to purchase a tire warranty on all four tires. Over the past six years and 80,000 miles, I have replaced fourteen (14) of these tires under the warranty and have had to purchase a warranty with each replacement tire. These tires are the only tires I have ever owned in almost 40 yrs of driving that have developed sidewalk bubbles. I have other tires from a different manufacturer with the same size tire on a different vehicle and they have not developed any sidewall bubbles. These tires are a safety hazard and should be recalled and replaced by Goodyear/dunlop. The first bubble was 6/14/13 and the latest bubble was 9/8/18.
- Yardley, PA, USA
- Plymouth, MN, USA