Key stuck in ignition while the car is running ( stationary ) not able to turn key to off position to shut off engine

- East Elmhurst, NY, USA

The key will not come out of the ignition. We have tried everything possible and VW said this is a known issue but wont recall and have to pay 1000+ to fix. What if something happened with myself or kids in the car and needed to get the keys out!

- Manassas, VA, USA

My car stalls in traffic. While idling in traffic it just dies. It restarts right away but I have almost been rear ended countless times and one time the car jumped forward and I almost hit someone. I'm going to get in an accident one day and VW won't help me! my car has been there 6 times now! they replicated problem once and tried to fix. It didn't work. Now they can't replicated problem so won't help me! I'm so anxious to drive the car every morning! it only has 38K on it. It started at 20K! I don't know what to do. My car is not safe and no one will help me. There is a defect and it's a safety issue. I am trying to make all records of this problem in case something happens. I need my VIN # kept by you guys so there is a trace. I don't know what to do anymore. I have contacted VW executive team and they are little to no help. Please hav someone investigate. Please.

- San Jose, CA, USA

Key gets stuck in ignition when turning off the engine.

- Dalton, MA, USA

Key gets stuck in ignition when turning off the engine. This has happened on multiple occasions and is sporadic. Last time was on 7/17/2017.

- Kensington, CT, USA

Key gets stuck in ignition and I cannot turn off engine. This has been happening for weeks. When it first started it was only once and awhile but now every time I park my car it takes me twenty or more minutes to try and get my keys out and turn off engine.

- Salem, MA, USA

Key will not turn in ignition causing flip key to finally break. Has been an issue for about a year.

- Bel Air, MD, USA

Ignition will not turn off. The key gets stuck with the engine on. It takes 10 mins to an hour just to get it off. Many VW drivers are experiencing this problem. It costs $500-$700 to replace ignition cylinder just to have it break down a year or two. Please force a recall.

- Bloomfield, NJ, USA

Key gets stuck in ignition when turning off the engine. I pulled into my driveway at home on lancaster St in platteville wisocinsin and went to turn my car off. I could not turn the key backwards to shut off the vehicle. My car ran for about 2 hours while I called around to mechanics and dealerships trying to find someone who could help me. The VW dealership in dubuque Iowa that I called told me that he has heard this has been a common issue but he didn't know how to help me. He told me I could try breaking the key. However that made no sense because the car would still be running, I would still have to pay to get the key out, replace whatever is wrong with it, and buy a new very expensive key. My car is now sitting at a mechanic in benton Wisconsin with the key still stuck in the ignition.. I'm sure he unhooked the battery so the engine would shut off. Now I am out a vehicle for 4-5 days with the holiday weekend so who knows how serious this is or how soon it can be fixed. I would appreciate a response or some feedback. I am a college student L, I just bought myself this car a year ago. This should not be happening.

- Platteville, WI, USA

Key gets stuck in ignition when turning off the engine.

- N Las Vegas, NV, USA

The key will not release from ignition. Cant turn car off. Happens with increasing frequency. Forced to drive around and try again. Has happened approx 1 time per month for past 3 years.

- Silver City, NM, USA

Key was stuck in the ignition and car would not shut off at the gas station so that I could put gas in the car. After fighting with the key for about an hour it finally came out. Now every time I need to shut off the car I have to flick the key really hard the opposite way to be able to pull it out. After researching online it seems many other Jetta owners have had the same issue yet VW has not made a recall. We are being told a new part for the ignition and keys will need to be ordered. Total cost at the dealer will be around $680.

- Chapin, SC, USA

Key gets stuck in ignition when turning off the engine.

- Las Vegas, NV, USA

Key gets stuck in the ignition and my car won't turn off. I have contacted the dealership and they stated it's a common problem. They told me how to get the key out but sometimes it takes anywhere from 5-35 minutes to remove the key in order for my car to turn off.

- Dallas, TX, USA

The key continued to get stuck in the ignition and it was also very difficult to turn the key to start the engine. At one point, the key was unable to be removed and could not turn the car off while my daughter had it. The car was taken to VW dealership and the ignition housing had to be replaced. Apparently, this has been a recurrent problem.

- Key Largo, FL, USA

My horn does not make a sound when I press on it however when I lock the car the horn sounds off. I have never had an issue with a car horn

- Missouri City, TX, USA

Door locks locking and unlocking every few seconds this is the fourth door lock on our vehicle to do this and one not unlocking from 20000 miles to 85000 miles.

- St Cloud, FL, USA

When parked and trying to shut vehicle off, the car will not shut off and the key will not come out of the ignition.

- New Port Richey, FL, USA

Key sticks in the ignition, will not disengage to turn the car off. This seems to be a issue that I am finding. I tried parking in a flat surface, in the driveway and no luck. This started a month ago with sticking, but the last few days have been worse. Shifting does not help the problem.

- New Port Richey, FL, USA

When parked and trying to shut vehicle off, the car will not shut off and the key will not come out of the ignition.

- Canton, MI, USA