10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
3 / 0
Average Mileage:
44,899 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2013 Volkswagen Jetta:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #29

Oct 182017

Jetta

  • miles
A few months ago, the driver side low beam light went off, with replacement and never turned on.today the passenger side low beam light is off and won't turn on. The high beam lights work.

- Newington, CT, USA

problem #28

Oct 172017

Jetta

  • 47,000 miles
Key can't turn ignition on and key gets stuck in ignition when turning off the engine

- Villa Park, IL, USA

problem #27

Oct 012017

Jetta

  • 65,000 miles
The ignition will not shut off. The key will not release to the off position. The key has to be wiggle, pulled, or whatever necessary to turn off. After or up up to 3 hours the car finally releases the key to the off position. This happens only when we have to remove the key to shut off the car. This happens every time we need to shut off the car.

- Fresno, CA, USA

problem #26

Aug 142017

Jetta

  • 64,208 miles
Key gets stuck in ignition when turning off engine.

- Eden, NY, USA

problem #25

Aug 132017

Jetta

  • 79,817 miles
Key stuck in ignition, car will not turn off

- College Station, TX, USA

problem #24

Jul 292017

Jetta

  • 56,000 miles
Frequently the steering wheel will not unlock, key will not turn, this is happening almost everyday, drive to work park the car, at end of day the ignition key won't turn. Steering wheel is locked up, have to wrestle with it constantly, if I get out a jar the car backwards or frontwards it may unlock the key and wheel and may not. This occurs almost everyday. This is very dangerous and frustrating.

- Placerville, CA, USA

problem #23

Jul 212017

Jetta

  • 34,000 miles
Key gets stuck in the ignition when turning off the engine.

- Canfield, OH, USA

problem #22

Jun 272017

Jetta

  • 43,000 miles
The car was turned on by a mechanic to be moved to be worked on. He could not get the car to turn off and the steering wheel was not locked. The key would not turn. He called the VW dealer and they said it's a common problem/defect. It is dangerous and should be a recall especially if out of town or out late at night. The part will take at least two weeks to get in stock at a cost of over $600.

- Reno, NV, USA

problem #21

Jun 252017

Jetta

  • 0 miles
Repeat occurrence key gets stuck in ignition when turning off the engine. New ignition was replace less than two years, and the same issue occurred and in need of new ignition again.

- Gaithersburg, MD, USA

problem #20

Jun 242017

Jetta

  • 70,000 miles
While driving on hwy 94 the epc and the engine malfunction light turned on. At my 55mph, my speed decreased immediately at 20 mph. My son and I felt unsafe, as there were cars behind me driving at their proper speed limit. It was scary as these cars could of crashed into my vehicle as my gas pedal lost immediate speed.

- San Diego, CA, USA

problem #19

May 192017

Jetta

  • 100,900 miles
Unable to turn off engine. Key will not come out of ignition (stationary).

- Summerville, SC, USA

problem #18

Mar 312017

Jetta

  • 42,000 miles
Replaced variable valve timing solenoid. Fells like engine wants to shut off idles ruff. After replacement having same issue with car. No check engine light came on.

- Orlando, FL, USA

problem #17

Oct 242016

Jetta

  • 22,000 miles
I bought a new 2013 Volkswagen Jetta 2.5L SE. We purchased this car as a third vehicle for my two teenage children to use. My son was home from college and used it to commute to a daily internship during the summer of 2016 when he noticed that on two occasions it lost power on the highway while he was traveling 60 miles per hour. That fall I took my daughter to do her drivers test in the Jetta. It lost power twice en-route to the facility and lost power an additional three times while I drove it home. I took it to the dealer a few days later and it lost power several times on the way. I complained to dick dean (the dealer we bought it from) and to Volkswagen on multiple occasions. I told them that this situation threatened the safety of my two children. The dealer claims that they couldn't get the car to mimic the complaint. Dick dean and Volkswagen offered me a few thousands dollars off on a new Jetta. I took the offer because of the safety factor of my children. I think it is the height of irresponsibility of both organizations for not standing behind their product given the serious nature of this complaint. When I researched this issue I found numerous other customers with the same complaint about the 3013 Jetta. I am shocked that this company is allowed to get away with this kind of behavior, forcing a customer to pay for a new car when there is a serious safety issue involved. This car had around 20,000 miles on it at the time and was still under extended warranty!

- Chesterfield, MO, USA

problem #16

Dec 012016

Jetta

  • miles
Can not remove key from ignition. Extremely difficult.

- Long Beach, CA, USA

problem #15

Oct 192016

Jetta

  • miles
Key gets stuck in ignition when turning off engine when I park

- Houston, TX, USA

problem #14

Sep 232016

Jetta

  • 25,022 miles
The horn stopped working while driving and trying to warn another vehicle that was coming out of a driveway towards my vehicle. The vehicle is only 4 years old. The dealer told me it was a faulty horn but I was charged to have it replaced since it must be working to pass inspection. Without a horn there is no warning for other motorists or pedestrians. Other Jetta owners are also having this issue as I noticed online.

- Philadelphia, PA, USA

problem #13

Sep 112016

Jetta

  • miles
Key gets stuck in ignition and cannot turn vehicle off and remove.

- Franklin, IN, USA

problem #12

Sep 082016

Jetta

  • 59,000 miles
Key stuck in ignition, car won't turn off.

- Greensboro, NC, USA

problem #11

Sep 072016

Jetta

  • miles
Unable to remove key to turn off vehicle, vehicle was in park position. VW was towed to VW dealership

- Antioch, CA, USA

problem #10

Sep 072016

Jetta

  • 67,000 miles
Key gets stuck in ignition when turning off the engine.

- Gainesville, VA, USA

Read the next 9 complaints »