10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 61,281 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The vehicle's ignition gets stuck.
- Oxon Hill, MD, USA
On Thursday, May 29th, I was driving my 2014 VW Jetta hybrid sel premium (~165 miles on odometer) when the epc and battery light came on the dash. At the same time, the gas engine shut off. I was able to get the vehicle to restart. Same issue happened two additional times before I got the vehicle to the dealership the next morning. I picked up the vehicle Monday, June 2nd, from the dealership (~387 miles on odometer) stating that the vehicle was in working order and they could not get the problem to duplicate. The dealership put approximately 200 miles on the new vehicle to diagnose it. About an hour after picking up the vehicle (~393 miles on odometer), the vehicle did the exact same thing, except this time I was in a parking lot. The vehicle is back at the dealer and they are having an engineer come and diagnose the vehicle.
- Mobile, AL, USA
Keyfob is not working properly. I need to be really close to the car in order to be able to open with the remote control. Sometimes (depends on the place, position and angle) I need to be almost next to the car in order to get it opened.
- Dublin, OH, USA
The contact owns a 2014 Volkswagen Jetta. The contact stated that the speedometer was difficult to see. The vehicle was not diagnosed or repaired. The manufacturer was contacted about the failure. The failure mileage and VIN was not available. Updated 05/28/14 the consumer stated the mileage did not always appear. The switch on the steering wheel needed to be clicked in order to make the mileage reappear. Updated 05/29/2014
- Leesburg, FL, USA
Car was purchased at the end of Nov, 2013 at three county Volkswagen in NJ. Two issues were noticed the next day: (1) remote only works very close to the car. (less than 10 ft) (2) bluetooth audio streaming function never work properly more than 10mins. Car was sent to dealer at Dec 30. I was told few days later: A) new part need to be ordered and had no idea how long should I wait; B)more than 12 people were in the waiting list for the backup car. I had no choice but took my car back since I need a car to commute. Around Jan. 10, I was told new part was received and car was sent to dealer again. Few days later I was told issues were not solved after replacing the part and further assistance was needed from Volkswagen. I was told the assistance from Volkswagen still did not solve the problem and "other kind" of further assistance was needed from Volkswagen at Jan. 16. I had to wait longer. I was told "other kind" of further assistance from Volkswagen did not solve the problem neither and the dealer had no idea what they can do except waiting. I had no choice but took my car back again. Till now, the car has been in dealer more than 3 weeks which I only had owned this car 8 weeks, and these issues are still there.
- Harrison, NJ, USA
- Brick, NJ, USA