Error code P309D, experienced loss of power while driving. Car would not go into hybrid mode, then 1 day later, experienced loss of power while driving. Volkswagen has recalled same model and year, however they said my VIN was not included. Gear shift box replaced under recall in 2014. Volkswagen customer service will not assist with the repair or include it in the recent new recall. While driving and pressing the gas petal, the car won't move forward and feels like its stuck in neutral. Has to turn off and in the car to go 50 ft. Car isn't driveable or safe.

- Carpentersville, IL, USA

Mechatonics unit keeps failing. Car either loses drive completely or shifting becomes very rough which creates a huge safety issue especially when entering traffic. The mechatronics unit failed on this car in February of 2016, without about 80,000 miles on the vehicle. The unit was replaced, but the replacement unit failed in October of 2017 with about 120,000 miles. There was a safety recall of 2013 Jetta hybrids, but this particular VIN doesn't seem to be covered by that recall, and yet it has the exact same symptoms as the recalled units.

- Washington, MO, USA

2013 VW Jetta hybrid the vechiles felt like it was cutting in and out at ever stop and jerked us back and forth alittle.. after returning to North coast automall of akron. They said that was normal that all hybrids did that.. so yes I was excited haven't had a new car in along time. After willing and dealing with banks they said we need $1500 down and you must buy this extended warranty or all bets off. Not trying to fight with anyone at the time my girl was upset and didn't want to pay another 2500 for this warranty that we told fixed anything on this car.. after finally just saying screw it guess you never know what kind of problems may come. So they promised me a new tire and gave me a platinum extended warranty packet sent us on are way. Also include was the vechiles had light damage to it nothing major..., so after driving the car for a couple days notice serious staking like and jerky bad.. so took it back to deal to get tire put on and vechiles checked went to mall across street to come back to we can't get ur car running it just won't start.. so after leaving in a lender car let me remind you the car I just got 3 days before.. so dave walters VW dealership calls and say need a mechtronic unit.... so at 63000 miles they said looks like it's going be about 3,000 to fixs.. only 3,000 miles out of powertrain warranty VW Corp.. tells me powell we can't help you this matter has been resolved years ago.. so after fighting with VW and ncoast I pretty much was so after months of fighting back and forth summer hits.. no A/C and VW of brunswick tells me $500 and well fix the A/C and get your extended warranty to fixed the tranny.. so after days of a loaner again I'm back at square well your extended warranty doesn't after months and months of getting pushed around bye lairs, fraud, false info and sold a false extended warranty and VW Corp that doesn't want

- East Sparta, OH, USA

My vehicle was parked and running. I tried to reverse and the transmission did not engage. My car made horrible grinding noises and would not move in any gear. The check engine light immediately came on. The car only has 68,000 miles and the dealership informed me today that it would cost $9,000 to repair it. I'd gone to the dealership for all routine maintenance up to that point. The car had a recall on the gearbox fluid, and I believe the transmission failure is a result of that initial mistake from VW. I've read forums and blogs from many other people with the same transmission failure early on.

- New Market, MD, USA

Letter from congressman zeldin on behalf of constituent re Volkswagen jetta transmission recall. Despite the consumer taking advantage of the recall repair, the transmission still failed. Volkswagen refused to offer any assistance.

- Miller Place, NY, USA

I first took this car to the dealer in late 2015 to report an unusual driving characteristic I haven't experienced in over 40 years of driving. When inching forward or backwards in this car, there is a "jerky" unexpected, temporary surging of the vehicle. The experienced VW mechanic attributed this to a "dry clutch" that operates much like a manual transmission. When slightly releasing the brake to move slowly either forward or backwards, the car has been programmed to "release" the clutch and move forward -- since most of the time when the brake is released that is what the driver intends. However, if you are just releasing the brake to inch forward or backwards, as when parking, the sudden surge feels very unexpected and dangerous. In August 2016, we noticed a large pool fluid under the front of the car. After driving it to the dealership, we were informed that the mechatronic dry clutch unit had failed and needed to be replaced. After the new mechatronics unit was installed, under warranty and without any cost to us, we realized two different characteristics not experienced before: 1) the dashboad displayed the gear the car was in for the first time, I.e., D1, D2 through D7. That feature had simply never worked before, unbeknowst to us at the time; 2) the car drove with more power, and it appears better gas mileage as well so far. The service rep mentioned that the mechanic had to see the physical mechantronics unit first, because it was impossible to tell by VIN # alone if it is the correct part. The conclusion I have drawn is that the wrong mechatronics unit was installed on our car originally, which caused not only bad driving characteristics, but also did not register the gear the car was in on the dashboard readout. I have a remaining question what other damage this caused to the car, and how VW intends will handle that in the future.

- Arlington, TX, USA

I'm really frustrated here with Volkswagen it seems like every since the beginning of the year January the car's been in the shop more than I've been at the doctor. At first it was the water pump for the turbo they had to be replaced then two weeks after I got that repaired it was the brake sensor then a week after that it was the vacuum pump for the brakes, and the work doesn't stop from there it seems like from there I had to get a repair kit it's a seal that goes between the transmission and the engine including the dual clutch for the hybrid and engine transmission. As of today May 13th 2016 I was just told that Volkswagen is going ahead and replace the entire complete transmission because the same error code came up from the last repairs that were done there's been roughly around $12,000 repairs either paid by the insurance extended warranty or Volkswagen. I've paid out of pocket roughly around $500 plus rental insurance that I had to get because of get another car to move around. I have filed several complaints with Volkswagen of America to have the car replaced buy them and they continue to deny left and right saying that I should be going through the warranty repairs. It seems like no matter what repairs are done to have the transmission repaired and 4000 miles later the same problem occurs there's definitely a safety concern there in the safety concern is that I can't drive far enough or take a small little vacation with the family without having some type of concerned if my vehicles in it died in the middle of the road.

- Chicago, IL, USA

We own a VW Jetta hybrid have approx. 70K miles. VW has advised we need to replace a mechatron unit to the cost of approx. $2000. Have been reading that there are massive issues with this part and that this should be a recall. Please advise.

- Wantagh, NY, USA

Car was running fine, but as we drove down the farm to market road the transmission disengaged (permanently) and we coasted to a stop. The car had been repaired under the 2013 recall campaign for the same problem. Dealer wants $6,000 to repair even though it has the same symptoms mentioned in the 2013 campaign.

- Weir, TX, USA

I was driving on a 2 lane street when the check hybrid flashed on my dash. The car still continued to drive normal on engine power but would no longer switch into hybrid mode. I took the car to the dealer the next day and was told that the clutch that switches the electric motor to the transmission was bad and the whole transmission needed to be replaced. I found that odd because the transmission ran fine when running on the gas engine only. The dealer also stated that the repair would not be under warranty because my car has 73000 miles and the powertrain coverage ends at 60000. I stated that I thought it should be covered under the hybrid warranty which is 100000 miles. Also because it was the check hybrid warning light that came on and not the check engine. To no avail the dealer would not budge. The car is at the waiting on a new transmission to arrive. I find the whole situation ironic that the whole transmission needed to be replace and it is not covered given the recall that was issued about the contaminated transmission fluid. (recall was done) and the fact that I received a letter from Volkswagen with updated maintenance information about the transmission fluid and filter change intervals just 4 weeks before the problem occurred.

- Selden, NY, USA

The brakes constantly squeal when braking. I have complained to South coast santa ana VW 3 times and brought the car in and they insist there is nothing wrong with the brakes and that it's just part of the material they manufacture the brakes with. They claim that the squealing is normal and caused by brake dust. The result of the faulty brakes is loss in stopping power. The car also has been lunging or what feels like slipping gears when I accelerate or decelerate. It 's a sudden loss of power when driving on both surface streets and stop and go traffic that creates an unsafe driving condition. The condition seems to persist more when starting from a cold start. Volkswagen South coast dealer in santa ana claims to be unable to replicate the issue, but I have been able to replicate it countless times as well as other drivers.

- Orange, CA, USA

Jetta hybrids -seven-speed dual-clutch transmission that resulted in a loss of drive. This is what I was told by the dealership and what appears on the recall. The engine shuts down and a coast after approximately 30 seconds. I was forced to get a tow to the dealership which I had to pay for. I am seriously wondering why my jetta is not "included" in the 2013 VW Jetta hybrid recall"?" I have been to the antwerpen VW dealership in glen burnie, md on 2 occasions and they contend my car is not part of the recall. Even though when I called, I was told the problem was exactly the same as what is listed in the recall information. I was told that the part has to be ordered from germany and it would take a week to arrive and then they could do the work. It has been over a week and can' T get anyone to contact me. Not only that, I have not been able to meet with the service manager(he was in an important meeting) but he has not returned my calls. I was also not permitted to get a loaner car from the dealership for something that is beyond my control.

- Severna Park, MD, USA

The contact owns 2013 Volkswagen Jetta hybrid. The contact stated that while accelerating from a complete stop, the vehicle stalled and restarted shortly after. The failure recurred on several occasions. The vehicle was taken to the dealer. However, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in recall NHTSA campaign number: 13V568000 (power train). The approximate failure mileage was 4,000. Updated 01/09/15 updated 01/21/15 the consumer stated the incident also happened from 0-30 mph. Updated 01/26/15 updated 10/5/2015

- Ridge, NY, USA

After first starting the vehicle and driving approximately 5 minutes or less, when the vehicle is at a full stop, attempting to accelerate the vehicle hesitates for a least 3 to 5 seconds multiple times before the engine engages and the vehicle starts to move forward. This has happened on at least 7 different occasions and the dealer has indicated that they cannot replicate the problem although multiple incidents have been reported with the same dsg transmission on 2014 VW jetta diesel models. It felt like a choppy stutter. It was worse when the car was cold but always happened when I was applying just a small amount of pressure on the throttle. I also have a similar issue when launching the car, when putting the pedal down hard when entering fast traffic from a dead stop. I'd hit the gas and the whole car would hedge as power would disappear for a terrifying few seconds. It was something quite different than turbo lag. I have a complaint into VW and they are supposed to be working with the dealer to resolve. As of 4/9/14, I have not been able to obtain an appointment.

- Voorhees, NJ, USA

According to this recall: Safety recall 34F6/4V 7-speed dsg auto transmission w/tiptronic (dq-200 direct-shift gearbox) 2013-2014 model year Volkswagen Jetta hybrid my vehicle is affected, but when I contacted my VW dealership and VW customer care, I was told that there is no recall on my vehicle. This is a very serious recall, but no one at VW will acknowledge there is a problem.

- Huntsville, AL, USA