10.0
really awful- Crashes / Fires:
- 0 / 44
- Injuries / Deaths:
- 25 / 0
- Average Mileage:
- 36,558 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Consumer smelled an odor in the vehicle. Consumer asked her spouse to check it out. Consumer turned seat heater on and the seat started to burn. The seat slightly scorched the consumer. The passengers coat was burned by the seat.
- Lincoln, NE, USA
Seat warmer on my 2003 VW Passat burned through the leather seat (drivers side), burned through my pants and left a mark on my skin.
- Robbinsville, NJ, USA
Heated velour seats caught fire and burned small hole in seat.
- Midlothian, VA, USA
Driver's side heated seat burned through seat cushioning, through leather covering, through pants pocket, and through wallet contained in the pocket. Hole in the seat 2-3 inches deep and 1 1/2 - 2 inches in diameter. Hole in pants was 1/2 inch in diameter, leaving burn mark. The seat heating mechanism had been turned on high. Smoldered, but no open fire.
- Holly, MI, USA
Seat heater burned through the fabric, burning the driver on the leg. Consumer had to pull over to pour water on it since smoke and sparks were on it. Consumer will contact dealer for repairs.
- Elizabethtown, NY, USA
Seat heater was on high when I felt my bottom heating up and when I lifted my bottom off of the seat the car filled with smoke. I drove straight to the dealership (luckily under warranty) and sure enouch there was a burn in my leather seats. They are ordering me a new seat heater!! didn't seem to mind the fact that I was burned.
- Fort Collins, CO, USA
Heated seats overheated and burned a hole (about 1/4" diameter) through the driver's seat. Vehicle had 23K miles, so the malfunction was covered in full by the warrantee. The dealer replaced the heating coils and seat cover. Old part is not available.
- Manorville, NY, USA
The heater in the driver seat over heated and burned through the seat and the consumer's pants while the vehicle was at a stop position. The dealer was notified.
- Norwich, VT, USA
While driving 40 mph consumer noticed that the passenger's heated seat burned. Consumer was able to maintain control of the vehicle, and pulled over. Consumer extinguished the fire by turning off the heated seat. Vehicle was taken to the dealer for inspection, and mechanic determined that passenger's seat needed to be replaced.
- Middleboro, MA, USA
2003 VW Passat; heated seat burned through cushion and started smoldering. Dealer replaced seat. Said there was a short in the heating element.
- Latham, NY, USA
While driving driver's seat warmer burned through the seat and started to burn the consumer's clothing.
- Alexandria, VA, USA
1.) driver's seat heater was activiated. 2.) driver's seat heater burned through seat leather and scorched driver's pants 3.) dealer contacted, appointment set for warranty evaluation. Dealer stated "we've had a few of these occur.
- South Chatham, MA, USA
I am a school teacher and was on my way to work on Tuesday October 19, 2004 at approximately 7:30 a.M. I was smelling a strong smoke odor as I started driving and as I continued to drive I looked over to my passenger seat and there was smoke smoldering through the seat. As I noticed this happening to the car, I turned off the passenger heated seat (and thankfully no one was in it). No one was injured! within minutes my car stalled on a major expressway and I was stranded. Nothing has been done yet with my vehicle. I have been without a vehicle for almost two entire weeks. It's very unfair that a vehicle under two years has failed in this way. This situation was very unsafe. Nothing has been done to provide complete coverage of my car. I'm waiting to hear from Volkswagen.
- Brighton, MI, USA
I wanted to note that on October 1st, my heated seat on my 2003 volkswagenw Passat malfunctioned. It actually burned through the seat, filled my car with smoke, and left me with a small burn on my thigh. Luckily, I am fine. But, this should never have happened, and I was lucky I wasn't driving down the highway at a high rate of speed. Feel free to contact me if you need further information.
- Brandon, SD, USA
I have a 2003 Volkswagen Passat with heated leather seats. I turned the seat heaters on this morning when I was going to work and they started to burn my back side. They burnt throuigh the leather. They did turn off but if they didn't I would have had a car fire. I called hobart's Volkswagen in warrington, pa and they said there was no recall on these seats. They are taking the car in this afternoon and will repair it. This is a very dangerous problem if it is widespread! sincerely, mike and marta grothman newtown, pa.
- Newtown, PA, USA
It was chilly the evening of May 15, 2004. I started the car, turned the seat heater control from 0 to 5, and drove about 5 minutes from my brother's house to a hotel. When I turned off the car I forgot to turn down the seat heater control. It remained at 5. the next day (May 16), I made a series of 4 short trips with the car. Each trip was about 5 to 10 minutes of driving. On the 5th trip, I started the car. After driving about 1 block, I noticed an odd smell. After driving 1 more block, I definitely smelled something burning, and I felt like I was sitting on a hot coal. When I looked down I saw smoke coming from the same area -- my pants were smoldering! I stopped the car and got out. There was a hole burned through the leather in the driver's side seat. The area was still smoking. My jeans were scorched. I turned the seat heater control from 5 to 0 and let the car sit for awhile to make sure the car did not catch on fire. On May 17, I called the dealer. I explained what happened and made a service appointment to correct the problem. The appointment is scheduled for May 22.
- Naperville, IL, USA
In 2003 VW Passat gls wagon, the heating element in the heated seat burned a hole through the seat fabric in passenger seat. Driver noticed burning smell and turned off heater (which was set to highest setting).
- Watertown, MA, USA
Driving my 2003 Passat for 1-2 minutes, I smelled something burning. I noticed that the seat was getting extremely warm. I checked the seat heater setting, it was on 1 (of 5). I turned the switch off, but continued to smell the burning smell and feel the heat. I pulled over and noticed a hole in the driver seat and discovered that the heat had burned a hole through my pants as well. The car was inspected by the dealer and parts were ordered to replace the element and seat cover. I also reported the failure to vwoa.
- Linwood, NJ, USA
On a sat. Morning (Nov 22nd 10 am) my fiancee and I got in her 2003 VW passatt. It was a cold day and I was driving. Both of us turned the seat heaters within her leather seats on level 5 (high). Very shortly after, I felt a burning sensation in my left rear end area. We then smelled smoke. We stopped the vehicle and I jumped out quickly as I could feel my left rear end burning only to see that the seat heater had burned a hole through the leather seat and through my pants and burned my rear end! ouch! no joke! I have taken pictures of the seat, my nylon pants, and my rear end! we immediately called theillan VW of bay city Michigan where the car was purchased and spoke to a salesman. The car was repaired yesterday. I was then given a copy of autobeat daily from Wednesday December 10th, 2003 and on page 10 there is an article which reads "NHTSA probes smoldering VW seat warmers" I then thought I would submit this complaint formally to inform NHTSA that the article reads that just 2002-2003 jettas were being probed. This happened on a passatt as well. The VIN below is incorrect as I don't have the VIN with me at this time.
- Grand Blanc, MI, USA
- Brookline, MA, USA