While turning the steering wheel, there was a clicking noise followed by an airbag error on the dash. The steering wheel controls and horn no longer work.

- Cleveland, TN, USA

It was telling me in the message center that my rear left blinker was out I replaced it then my blinger brake light was out and tail light on the outter left wuater I replaced the whole assembly and still nothing but I'm not receiving anything in the message center

- Longville, LA, USA

I had turned my car on and noticed my airbag light had come on and all my controls and horn had stopped working. This is a major safety issue. I took it into a repair shop and they showed me a recall that happened in 2015. The recall said the airbag clock spring may fail and that this could effect all controls, including the horn. (NHTSA campaign number: 15V483000) they asked me to look into this before fixing. So, I called the Volkswagen service center to check, and unfortunately my car was not covered under this recall, even though it says 2012-2014 Volkswagen Passat the cost of this happening to my car is over $800. Nothing I did to make this happen, it just happened. I am baffled that this was a recall in the past and only covered a certain amount of vins. Clearly, my car and others (based off of the other complaints I have read) are having this same safety issue that Volkswagen is liable for but not taking it into account. I am very upset knowing they will not cover this cost. What is the point of having a recall if they only fix a fraction of the cars? very disappointed.

- Tampa, FL, USA

The contact owns a 2014 Volkswagen Passat. The contact stated that during cold weather, the vehicle vibrated excessively when started. The contact stated that after warming up the vehicle and driving for approximately 30 minutes, the vehicle stalled without warning. The contact stated that the vehicle would then restart several minutes later. Bay ridge Volkswagen (8910 4th ave, brooklyn, NY 11209, (718) 351-7000) was contacted and informed of the failure. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine control module needed to be reprogrammed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 48,000.

- Brooklyn, NY, USA

Drains new battery overnight... hear electric component running when opening driver side door gas smell in enclose environment (garage) although no leak found on the floor. Ongoing problem, it can go a couple of weeks without recharging battery, but suddenly is dead...

- Fredonia, NY, USA

The problem below was first experienced when the car was stationary on a city street. The driver door fails to open after being exposed to cold temperatures of about 32F or less. The exterior handle behaves as usual, but does not disengage the latch located in the door jam. During these episodes, the interior handle has a unnatural amount of resistance, so much so that the operator will cease pulling on the handle in fear of damaging the components. Sometimes the door will regain it's normal operation after pressing the lock and unlock button multiple times on the interior drivers side panel. Locking and unlocking the car from the passenger's panel will not yield the same results. When it's executed from the passenger panel, the drivers door lock does not audibly engage and disengage. Please note, even after managing to open the door at the beginning of a trip, does not mean it will open when you arrive at your destination. I've experience this multiple times when departing my place of residence (did not leave until the door was 'fixed') and then arriving at work. This issue is well known in the more recent models of Volkswagen Passats as search engines yield a multitude of results. It was first noticed in the early months of 2019, did not persist over the summer, and began again in November of 2019.

- Lancaster, PA, USA

The problem I'm having with my 2014 Passat is that one day out the blue my airbag light came on. I parked and turn of the car thinking that would solve the problem. When I started my car back up, the airbag is still on and now the horn and also the buttons on the steering wheel isn't working anymore. I have not hit anything or had any accidents period. I see many complaints from VW owners about the same issue....but I don't see any recalls about this problem. This is a big issue for me because I live in Illinois and my car horn doesn't work.

- Hazel Crest, IL, USA

Airbag sign came on and the horn stopped working, car was found to have a faulty clock spring, after replacement of clock spring, there was a short and the clock spring had to be replaced yet again. Air bag sign came on again and there was another short in a wire, clock spring had to be replaced three times. Faulty wires and clock spring.

- Las Vegas, NV, USA

While the car was stationary, when I started it after work, I backed out of my parking place and my airbag error light came on. There were no noises. I put the vehicle in park and turned it off. I then turned it back on and noticed the steering wheel controls and horn were also not working. I called my husband, who used google to determine my clock spool has failed and my VIN isn't part of a safety recall but the government has documented it is a safety issue with this car. Please expand your recall to include protecting everyone with this issue, I don't believe consumers should be responsible for these repairs as they are not maintenance related, but rather, failure of manufacturer equipment.

- Allyn, WA, USA

In August of 2017, my airbag light came on and my horn stopped working. There was also a clicking sound when turning the steering wheel. I took the vehicle to Volkswagen and was informed that the clock spring had failed and needed to be replaced. After conducting some research, I found that other 2014 Passats had been recalled for the same exact issue. My VIN was not covered under the recall, and so I had to pay out of pocket for a new clock spring. I believe that the Volkswagen recall was not broad enough to cover all vehicles affected. I reported this to the NHTSA at the time of the incident. However, about 6 months later, my vehicle began having the same issues. I was informed that the second clock spring had failed and needed to be replaced. Because the part was new, Volkswagen covered the repairs. I did not report this second occurrence of clock spring failure at the time. I am reporting the re-occurrence of the clock spring failure now, as I still hope the initial recall will be expanded and that I will get refunded from replacing it the first time. I hope this additional information can help with any ongoing investigations. I am providing documentation of both instances of clock spring failure in my 2014 Passat.

- Columbus, GA, USA

The contact owns a 2014 Volkswagen Passat. The contact stated that the cruise control failed to engage, an error message for the driver assist system was displayed, and the tire pressure warning indicator was illuminated. The contact called Volkswagen of gainesville (3737 N main St, gainesville, fl 32609, (352) 578-2554) and was informed that an unknown switch needed to be replaced. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact stated that the failures began after the vehicle was repaired per NHTSA campaign number: 15V483000 (air bags). The manufacturer was not contacted. The failure mileage was approximately 86,000. The VIN was not available.

- Ocala, FL, USA

Airbag light stays illuminated. None of the steering wheel electricsl works, including the horn.

- Hollywood, MD, USA

Backing out of driveway, slight clicking in the steering column when turning the steering wheel to the right. Beep from dash- airbag failure/warning. Now steering wheel buttons and horn are not operational.

- Whitefish, MT, USA

The contact owns a 2014 Volkswagen Passat. The contact stated that within months of owning the vehicle, it failed to start and stalled. The contact discovered that the previous owner experienced the same failure and had the alternator assembly replaced. The dealer (capital Volkswagen, 3963 w Tennessee St, tallahassee, fl 32304, (850) 692-5609) replaced the wiring and the alternator was replaced twice; however, the failure recurred each time. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 45,000.

- Tallahassee, FL, USA

I own a 2014 VW Passat. All of the functions on my the steering wheel when dead and the airbag light came on. The vehicle was stationary when the issue was first discovered. I had just started the car. After bringing the car to a dealership to have it diagnosed, it was diagnosed as a faulty clock spring. The replacement cost is $637 and the closest dealer is 45 miles away. This is a safety hazard as the air bag, horn and other steering wheel features do not work. After researching I've come to realize there are thousands of vehicles effected by this and no recall.

- East Nassau, NY, USA

All of the controls on the steering wheel have stopped working and the airbag light is on. This is when the vehicle is stationary and moving. Vehicle has very low mileage.

- East Nassau, NY, USA

The contact owns a 2014 Volkswagen Passat. On several occasions, while driving various speeds, the vehicle stalled without warning. The contact was able to restart the vehicle and it would operate as intended. The contact stated that the failure recurred six times. The vehicle was taken to fox Volkswagen of rochester hills (773 S rochester rd, rochester hills, mi 48307, (248) 656-0400) to be diagnosed, but the mechanic was unable to retrieve a fault code or duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

- Clinton Township, MI, USA

Takata recall- had the recall fixed. Clock spring is broken again- airbag light is back on and steering wheel controls are no longer working. VW says "tough luck" it's not covered a second time even though this fix didn't even last a year. Car is currently in the shop for a host of other issues surrounding the emissions recall and sensors that aren't working yet again.

- Glen Allen, VA, USA

Clockspring went bad, no airbags or horn. I was driving while this happened.

- Mcfarland, WI, USA

First off, the bread started giving me trouble a couple weeks after purchasing the vehicle. When I took the vehicle in to have it checked out VW of the woodlands exclaimed that there was no issue and that the brake pads had a few rocks in between them. As the weeks passed the issue gradually got worst and I could feel the brakes grind when I proceeded to come to a stop. Now the brakes are completely jacked up and I will have to pay out of pocket to have them repaired. My second problem is the electrical issue that I've encountered. This dates back to at least 3 weeks after buying the car. I reported the problem to them and have even taken the vehicle in to have it checked out, but yet again I was given an excuse. "your alternator needs to be changed!" I was told. I couldn't understand why the alternator was preparing to go out after only having the car for 5 months. But that was not the fixture of my problem. The dash board likes come on and goes off repeatedly iver time and I have been taking a picture each time it happens for my documentation. It's very unprofessional what goes on with these car dealerships and how they get over on people. This 2014 Volkswagen Passat is a bust and should be recalled.

- Houston, TX, USA