10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
28,128 miles

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« Read the previous 20 complaints

problem #10

Jan 042016

Passat

  • 14,000 miles
2014 Volkswagen Passat diesel. Ownership 1/1/2 yrs. Mileage 14,000. Driving to work could not go over 30mph. Dashboard light came on showing emission control monitor & pre glow. Thought it was due to colder weather. Had to be towed & at dealership now for repair. Complete breakdown. VW mechanic stating there is major damage due to a rodent or squirell problem. Stated the wiring is chewed up even in the headlights. I am the only car owner in the parish and in the neighborhood with this problem?? have warranty but VW said this is not covered under warranty. Had to get rental car. Waiting for state farm insurance adjuster to go to dealership. Help! please send a NHTSA rep to investigate and look at vehicle.

- Hester, LA, USA

problem #9

Feb 272015

Passat

  • 5,800 miles
The contact owns a 2014 Volkswagen Passat. While attempting to merge into traffic at 5 mph, the vehicle stalled without warning. The failure recurred on several occasions. The vehicle was taken to the dealer, but the failure was unable to be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,800.

- Angleton, TX, USA

problem #8

Jan 202015

Passat 4-cyl

  • 9,700 miles
When driving car loss of power had towed to VW dealer turbo failure with just 9700 miles.

- Milan, OH, USA

problem #7

May 022014

Passat 4-cyl

  • 600 miles
Since purchased we have found the rns-510 radio navigation asystem to be a dangerous item that Volkswagen has known about for a number of years. Their tech tips number, tt 91-13-01 dated 2/8/2013, updated on 5/9/2014 basically tells the car owner to just live with it. I think not since it is dangerous and life threatening. In speaking with VW techs at a number of dealerships I have been told this system is, "crap', "sucks", " is underpowered", "has been a problem since it was introduced", "is a pain in the [xxx]", "will never work right because it is underpowered". my wife is afraid to drive it because of concerns with the aforementioned radio navigation system. When putting the vehicle in reverse and waiting from 3-7 seconds the rearview camera shows a picture.when placed in drive the rearview camera stays on the screen for around 8-9 seconds. My wife has found this distracting and dangerous in moving forward but having a rear view still visible on the screen taking the drivers attention from concentrating on the road ahead. The radio touch screen is also a problem that at times requires multiple touches to get a channel change, again a distraction to the drive. Now the navigation system in this unit also is a pain. When my wife would use the navigation system the map would freeze up on the original streets and not progress as she went forward. I tried all of these things and agree completely. This unit is garbage that is a big distraction that VW has known about since the rns-510 was first introduced. The rns-510 came in my Passat sel premium which is supposed to be the top end Passat. One would think that such a vehicle would contain a unit that would function in a safe manner. I think this is the type of defective part that should require a recall. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Goldsboro, NC, USA

problem #6

Aug 012014

Passat

  • 7,788 miles
The lamp for sidelights front right was defect.

- Las Vegas, NV, USA

problem #5

Jul 232014

Passat 4-cyl Diesel

  • 7,725 miles
Was entering the 241 toll road at portola rd. In lake forest. Have just come to speed the car completely shut off. The engine and all electronic came to an instant stop. I was able in this case to roll to the shoulder, however, had this happened in another place at another time I could have been killed. It was bad enough at it was. This should never happen.

- Anaheim, CA, USA

problem #4

Jul 022014

Passat

  • 7,855 miles
While approaching a stop sign and slowing down, the vehicle completely shut down, could not steer as steering wheel locked, lost all power, could not apply brakes as they did not work, then the same thing happened a 1/2 hour later coming out of a parking lot, called the VW national number, explained what happened and how dangerous this could have been if it happened at faster speeds, they did not seem overly concerned, told me to tow it to the nearest VW dealer for service, this vehicle is unsafe to drive, I don't feel safe in taking it back from the dealer, what do I do?

- Staten Island, NY, USA

problem #3

Apr 092014

Passat 4-cyl Diesel

  • 6,565 miles
I was driving about 40mph when a car tried to merge into my lane. I tried to blow the horn and the horn failed to work. This has happened several times but not at a point where I have been this close to being crashed into. When this happens, the change track and volume buttons do not work, as well as the hands free calling button. It's like the whole steering wheel goes dead.

- Montgomery, AL, USA

problem #2

Feb 022012

Passat 4-cyl Diesel

  • 12,000 miles
Whenever outside temperature reaches below 20 degrees F the driver side lock freezes making it impossible to open this door. This is a safety hazard, as the only means of entry and egress is through the passenger side door. In the event of a crash, submerging in water, fire, or other type incident, there is significant risk, should the driver need to exit the vehicle. I have called Volkswagen customer care on three separate occasions (case numbers are documented, calls recorded), only to be reassured that they have not had any other calls regarding this. The solution (help) that they offer is to have me bring the vehicle to my dealership when the lock is froze, so the dealer can see the lock when it is in this condition. In essence, they are asking me to drive a vehicle they manufactured with a significant safety concern to my dealership when it is the most unsafe to drive. Should I or anyone else have a need to exit the vehicle when the driver side lock is frozen, there is no way to do this. This poses an imminent health threat, and could result in loss of life or limb. As I started investigating this issue, I have found countless websites and forums that address this same concern with driver side door lock freezing on Volkswagen products, to the extent that it really makes me wonder why our government is not entrenched in this issue. I would appreciate a response to this concern that I raise. If you have not heard about this issue prior to my writing, please consider this as official notification that I have a significant safety concern that warrants government investigation. Furthermore, this issue presents a clear and present danger, and immanent risk to consumer health and safety, and now you have notification. I appreciate your time, and look forward to your response. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Herkimer, NY, USA

problem #1

Oct 302013

Passat 4-cyl Diesel

  • 250 miles
Purchased 2014 fully loaded Passat on 10/26/13, safety issue with car due to my 1.5 hr daily commute. Extremely poor quality when using bluetooth through care stereo, not recognizing names on iphone 4S causing driver to remove eyes from road to look up number which is a major distraction especially during night driving.

- Youngstown, OH, USA