10.0

really awful
Crashes / Fires:
2 / 2
Injuries / Deaths:
7 / 0
Average Mileage:
60,957 miles

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« Read the previous 20 complaints

problem #3

Mar 012011

Routan 6-cyl

  • 8,100 miles
Death & injury risk! Volkswagen 2010 Routan suddenly shuts off while driving on the highway at 65mph. This has happen more than a few times. Today is the last straw as I was driving on the highway with my kids. I barely survive the incident. I have been taking the vehicle to VW service multiple times. I keep getting the runaround and they say the vehicle is fine as they cannot reproduce the issue. I guess my kids' lives are not important to VW. The van is bran new and only has 8K miles. VW said that they could not do anything and the only advice was that if it shuts off again donot turn on the vehicle stay where you are just call road side assistance. That is the most ridiculous advice I have ever heard! I would need to stay in the middle of the highway or in between a traffic intersection with my kids. I have struggled so much to escalate this and now finally VW has replace the ignition switch base on the 03/10/11 recall. This van also has other problems with the automatic doors. These doors smash my kids and have had some injuries because of this. You trigger the doors to open and you think they will remain open but they don't lock. The doors rapidly close them self, trapping anything in their way. The same behavior happens as you walk away and think the door will shut and lock. You come back from walmart and see that the doors are wide open. The last thing I need is some sicko hiding in the vehicle and I think my vehicle is safe for me and my kids. Also when you put the van in reverse the vehicle stutters and jerks with little tork. I have taken the vehicle for these issues as well and they are not able to replicate so they cannot do anything. In the process of all of this I have also found the most depressing news, my VW is actually a Chrysler. I could not believe it when I heard this but I confirmed it. No one ever told me that I was actually buying a Chrysler van. I thought I was buying a german vehicle. These horrible events have been traumatizing.

- Hayward, CA, USA

problem #2

Sep 022010

Routan 6-cyl

  • 560 miles
I purchased a 2010 VW Routan in May 2010. I have had multiple issues with the vehicle since that time - electrical issues with the sliding doors, transmission not shifting correctly, the vehicle's strained ability to back up when stopped/parked on a decline. The only issue which has been satisfactorily addressed to date is the sliding door electrical issue. My most pressing concern, however, involves a stalling issue which occurs without warning and without any particular pattern. On September 2, 2010, while traveling on the interstate at appx 60 mph the vehicle stalled out. Fortunately, my husband was driving and was able to pull the vehicle to the side of the road. Once stopped, the vehicle restarted without trouble and we were able to reach a safe location to call the dealership. The dealership has been unable to identify any problems with the vehicle as they say the "diagnostic tests" show nothing is wrong and that it is operating according to the manufacturer design. I purchased this vehicle in large part to the VW high safety rating, yet, I am not convinced this vehicle lives up to that standard. I previously owned a VW passat prior to the purchase of the Routan and was very pleased. However, I cannot say the same about my experience with the Routan. A vehicle that stalls without explanation is a safety concern which I would hope would be investigated and addressed immediately.

- Prattville, AL, USA

problem #1

Sep 152010

Routan

  • 2,800 miles
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving 45 mph, the vehicle lost power and shut off without warning. The contact was concerned that a crash would result. The vehicle was taken to an authorized dealer where the computer system was re-flashed and the ABS module was replaced; the failure continued. The contact called the manufacturer but had yet to be contacted. The failure mileage was 2,800.

- Keller, TX, USA