10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 60,957 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I purchased a 2010 VW Routan in May 2010. I have had multiple issues with the vehicle since that time - electrical issues with the sliding doors, transmission not shifting correctly, the vehicle's strained ability to back up when stopped/parked on a decline. The only issue which has been satisfactorily addressed to date is the sliding door electrical issue. My most pressing concern, however, involves a stalling issue which occurs without warning and without any particular pattern. On September 2, 2010, while traveling on the interstate at appx 60 mph the vehicle stalled out. Fortunately, my husband was driving and was able to pull the vehicle to the side of the road. Once stopped, the vehicle restarted without trouble and we were able to reach a safe location to call the dealership. The dealership has been unable to identify any problems with the vehicle as they say the "diagnostic tests" show nothing is wrong and that it is operating according to the manufacturer design. I purchased this vehicle in large part to the VW high safety rating, yet, I am not convinced this vehicle lives up to that standard. I previously owned a VW passat prior to the purchase of the Routan and was very pleased. However, I cannot say the same about my experience with the Routan. A vehicle that stalls without explanation is a safety concern which I would hope would be investigated and addressed immediately.
- Prattville, AL, USA
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving 45 mph, the vehicle lost power and shut off without warning. The contact was concerned that a crash would result. The vehicle was taken to an authorized dealer where the computer system was re-flashed and the ABS module was replaced; the failure continued. The contact called the manufacturer but had yet to be contacted. The failure mileage was 2,800.
- Keller, TX, USA
- Hayward, CA, USA