10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
64,091 miles

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« Read the previous 20 complaints

problem #7

Sep 132015

Routan 6-cyl

  • 55,334 miles
On September 15th 2015, I brought my 2011 Volkswagen Routan to pioneer automotive services in oak harbor Washington because the vehicle failed to start after several instances. After many hours of trouble shooting, I received word that it was the total integrated power module (tipm). They could order one and install it, but would have to be towed to burlington Washington to the closest Volkswagen dealership to be programmed. This part will cost me $822 with additional costs for installation and programming. After much research, I found there to be recalls for this part in Chrysler vehicles ranging in my year. I own a Volkswagen, but it has a Chrysler motor in it. This indicates that my vehicle should have been recalled for this potentially life threatening defect, but because its a Volkswagen with a Chrysler motor, this was their way to avoid an even larger number of recalled vehicles. The cost is disturbing, but the thought of what fatal end to this could bring has no price. All I seek is for Chrysler to own up to the flaw and replace this defect and to expand its possible recall numbers to make sure all vehicles that they placed their product in are evaluated. A timely response is very much appreciated. Thank you.

- Oak Harbor, WA, USA

problem #6

Jul 252015

Routan

  • 71,500 miles
The engine will crank but will not start on most occasions. When the engine does start it will shut off after several seconds. To get the engine to start at all the ignition has to be turn to the on position for two to three seconds and then turned to the start position. When the engine does remain on, it has shut off in traffic on two separate occasions. I know that this is a Chrysler manufactured/Volkswagen marketed vehicle. I have read that Chrysler has recalled several of its minivans due to the same problems and that the issue is with the tipm part. Does this recall extend to Volkswagen as well?

- Macon, GA, USA

problem #5

Jul 132015

Routan

  • 60,000 miles
Vehicle engine would do the extended crank, and not turn over, or would turn over and die instantly, check engine light would flash 10 times. Took vehicle to the dealer to find out that the tipm module had failed, the repair was $1200, and took a week. Chrysler had built the vehicle for Volkswagen from their town and country line, however unlike Chrysler, Volkswagen doesn't honor the recall although the part is physically the same mopar part across the board. Volkswagen also stated they offer no assistance after the base warranty is gone as well. Isn't there some federal mandate that requires these devices to be warranted further than the normal 36,000 miles? I guess it will take someone getting severely injured or killed in one of these vans for Volkswagen to open there eyes...

- Jupiter, FL, USA

problem #4

Aug 022013

Routan

  • 58,300 miles
1st incident-parking car in a stall, car shuts off before parked. P0111 replace air temp sensor 2nd incident-exiting the freeway on a single lane just under 35mph engine shuts off, steering wheel locks right, apply brakes lightly, shift into neutral to turn wheel to pull on shoulder. P0300 and P0302 code. Dealer replace bank #2 cylinder head and necessary parts.(incident posted information) 3rd incident-merging on freeway up the hill, engine bogs and shuts off, was on far right lane pulled to side. Dealer says misfire on cylinder #6 with no dtc code, says ignition coil problem on #6.

- Honolulu, HI, USA

problem #3

Sep 012011

Routan

  • 50,833 miles
The contact owns a 2011 Volkswagen Routan. The contact stated that while driving approximately 60 mph, the vehicle suddenly began to hesitate before stalling. The contact indicated that the failure had occurred multiple times. The vehicle was taken to the dealer but the failure was unable to be diagnosed. The manufacturer was notified of the failure. The failure mileage was 50,833.

- Manassas, VA, USA

problem #2

Mar 132014

Routan 6-cyl

  • 30,000 miles
My 2011 Routan suddenly lost power while I, with my kid on board, was driving on a highway in March 2014. Can you imagine a vehicle stopping in a flow of vehicles at 70+ mph? all lights were on. I managed to restart the engine and was able to drive but the check engine light was still on. The dealership from whom I bought the vehicle "repaired" it and told me that "everything is fine" by having a brand-new set of wiring. A month later, the same life-threatening issue happened again while I was driving. This time, the vehicle stalled and I could not rotate the steering wheel at all. Now the vehicle is again with the dealership for diagnosis. As a matter of fact, about half a year ago before these losses of power happened, I experienced another problem with the vehicle. The acceleration was not very responsive. That is, when I hit the gas pedal, the vehicle initially did not accelerate at all and after 2-3 seconds, it suddenly accelerated. This really frightened me as I tried to change lanes. Now I have no confidence with this vehicle at all. I am deeply worried that even if the vehicle is "repaired" this time, I and my family could get injured or killed by having a car that randomly shuts off in the midst a stream of fast-moving vehicles. This type of vehicle should be banned from the road for the safety of innocent people.

- Potomac, MD, USA

problem #1

Dec 212012

Routan 6-cyl

  • 30,852 miles
Driving down I70 West bound going 70 mph in Indiana and engine turned off lost power every light on dash came on and the was a blinking red light in center of dash. Some how I made it over to the edge of the road and put it in park. The van would not start. I noticed I was on the white line and wanted to move the van over more, but I could not get the van into neutral. I could feel the every car and truck drive by. I was scared for my life. I was traveling with my wife and 3 children under five on the coldest day of the year. I kept thinking a drunk driver is going to clip us. We lucky to have enterprise pick up my family and I got towed back to the dealership. The only thing the dealer could find was a blown 10 amp fuse for the ECM. They replaced the fuse and drove the van for 200 miles and the said the van drove fine. They don't know what caused the fuse to blow. The only way for them to find out what was wrong was to have it happen again with a computer hooked up. They sent me on my was with a box of 10 amp fuses a week later. I would not expect this from a 2011 with 30000 mile. I don't feel safe in this van, but its not worth anything on a trade in. Don't know what to do.

- West Jefferson, OH, USA