10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
There is a major lag in throttle response after slowing then attempting to speed back up. For example, a car in front of me turns right at an intersection while in travel so I slow down. After stepping on the accelerator to speed back up, it can take 5-7 seconds before there is any response. At times it-??s long enough that traffic behind me starts honking.
- Puyallup , WA, USA
While attempting to accelerate from a stop, my Taos began to shake, the check engine light began flashing, and the car felt as if it were going to stall. I pulled over, turned the car off, turned it back on, and the car was drivable. This occurred around 5,000 miles. The dealer confirmed multiple misfires and a high pressure oil leak. The parts were replaced. My taos has a terrible lag when accelerating. This is a constant problem. It barely moves then all of the sudden it will take off, causing the wheels to spin out and your head to hit the headrest. This is extremely dangerous and has almost caused multiple accidents for me. I took the vehicle in to service and they stated that the Emission pump valve was stuck open, causing it to drive badly. The pump was replaced at around 6,000 miles. The car continued to drive badly and at approx 7,000 miles, I was accelerating from a stop when the car began to shake again and would not accelerate. The check engine light began flashing and the start/stop error message appeared. I pulled over and turned off the car. I turned it back on and the engine light went off but the start/stop still did not work. I brought it to the dealer and they confirmed additional engine misfires. The dealer cleared the codes and advised me to use premium gas. The Taos is supposed to run on 87, not premium. There are multiple online forums for Taos Owners. A concerning amount of people have complained about these exact same issues with their vehicles and that VW's "fix" is to run premium gas. This vehicle seriously needs to be looked into, as it is posing a serious safety hazard to all involved.
- New Port Richey, FL, USA
I purchased my VW TAOS on Nov 26, 2021, and since then I have experienced faulty issues 4 times. 2022 Jul twice, Sep once, and Nov once. When merged to the main road the car refuses to accelerate and gives strange sounds in transmission/engine area. The first 2 times I had the issue with loss of power and significant lag in acceleration I could see the "start/stop error" message in the dashboard, and I had to pull over to the side of the road. I drove in the parking lot nearby for few minutes and continued driving when the engine seemed OK, but the automatic engine start/stop system failed to work on traffic lights when car fully stopped. I notified my local dealership about this issue and got an appointment for inspection in August. When examined they recommended changing my fuel to premium and explained that the fault was caused by the quality of gas I put. I followed their instruction and only been pumping Unleaded-91 Premium grade fuel for the last 2 months, but I had a more serious issue in mid-September. In the middle of traffic at 40mph speed a sudden loss of power occurred followed by a check engine light flashing. Again, I had to make an emergency stop from the second lane to pull over into the shoulder. When I notified this to my dealership, they recommended to get the car checked during my first oil change that was supposed to happen a month later because when I consulted with the operator, they said I should observe if the problem is going to reoccur. On 7th of Nov 2022, I got my oil changed for the first time at the dealership and drove my car for a while and it seemed fine. However, by the evening when I tried to drive it back home the same issue with worse noise in the engine area took place and car failed to accelerate in the middle of the traffic where I had to act quickly to pull over to the side of the road causing risky situation to other drivers on the road and myself. I am now convinced that this issue is never going to be fixed.
- Springfield, MO, USA
Vehicle has gone limp, almost like a stall, no matter how much the gas pedal is pressed. It happens for a few seconds and then it picks back up like normal. Check engine light and EPC light come on. Has happened pulling out of parking spot, at a traffic light, and in traffic. The first time it happened I took it to the local VW dealership where they told me I had water in my gas. Hard to believe as I go to a well known gas station and my other car gets the same gas and has never had this issue. I paid to get the car back, and drove it until the tank was empty. I've been adding higher octane gas like they recommended and it just happened again recently.
- Apollo Beach, FL, USA
No acceleration. 2022 Taos SEL 4Motion. I was attempting to turn to left and I applied the accelerator pedal and got absolutely no response. I let off of the pedal and again attempted to accelerate also having no response the second time. By this time there was traffic and I had to wait. On the third attempt the vehicle responded. The incident was very unsettling. In addition to the above problem, which has only happened once, the acceleration is often delayed and sluggish. Accelerator inputs are inconsistent. The delayed and sluggish responses are often followed by very aggressive acceleration and hard shifts. It often seems there is either little acceleration or over enthusiatic acceleration. The vehicle is difficult to drive smoothly.
- Helotes, TX, USA
After a complete stop, acceleration is jerky. In that there is a 2-4 second delay than a burst of acceleration that causes the car to shoot forward. The car ran perfectly fine when we first bought it, since then a computer update was performed about 6 months ago. Since having the update the car is slow to respond while accelerating, we've been back to the dealership for this and were told that there is an issue but no codes are being thrown. The service manager stated that all of the 2022 Taos that have been sold have this problem, they are waiting for a computer fix from Volkswagen, but Volkswagen customer care says they are unaware of this issue. Not sure where to go except to possibly trade out of this potential deathtrap.
- Hallsville , MO, USA
I have a 2022 SEL 4motion. I purchased it in December. 7 months later I-??m having issues with it. The extreme lag to this car is so unsafe. This is my 5th VW, and I-??ve never had issues like this before. I can-??t stress how many times I pray I don-??t get hit when trying to accelerate the car. It-??s mind blowing how slow the pickup is and super unsafe. I-??ve had the EPC Light come on 3 weeks ago and now today I-??ve had the check engine light on. The infotainment system is so unreliable. Sometimes the screen blacks out completely. The charging area becomes so hot that I have to take my phone off of it and put it elsewhere. When the EPC light came on I was driving on the highway and freaked out when the light came on and the vehicle started slowing down and wouldn-??t accelerate as I kept trying to hit the gas pedal. Luckily my son wasn-??t in the car. Volkswagen needs to straighten these serious issues out immediately. I will be on the hunt for another car. I don-??t feel safe with this vehicle.
- Stoneham, MA, USA
Vehicle from time to time without warning stalls. Engine starts shaking and we usually coast to a stop. At this time the check engine light and and other warning lights on. We shut the car off and wait few minutes and restart the car and it works fine as if nothing happened. This is very scary as this has happened 4-5 times in the last year and dealer can-??t find anything wrong. This problem started after update to programming that I believe was done after stop sale order.
- Woodbury , NY, USA
When pressing on gas peddle, vehicle aggressively jolts forward. This caused me to almost rear end the vehicle in front of me while on the highway as well as be rear ended. While on and in drive Taos appears to have died. Vehicle will not drive and break locks. The break peddle has also locked up twice while driving. Check engine light did appear but shortly turned off. Auto start/stop does not work on app and auto start doesn-??t work on key fob either. Multiple times my Taos has -??detected-?? a vehicle in front of me and flashed a warning when there was no vehicle at all. These incidents have occurred over multiple days. At this time I have only owed my Taos for three weeks.
- Norman , OK, USA
2022 VW TAOS 4 Motion fuel line leak; called for appointment 8/30/21 prior to receiving the Important Safety Recall Letter in mid September when the information was first told of possible fire starting under the car on the internet. First available appointment at the VW dealer was 10/6/21. Needless to say, the VW TAOS was leaking fuel. I was told the car cannot leave the dealer lot. Here, I had been driving the car since purchase 7/15/21 with my grandchildren in the car, not knowing the car was leaking fuel. My dealer had no loaner cars. After contacting VW Care for a week, I was given a rental for 2 weeks only. Now I'm without a car again with no known date when the car will be fixed. The dealer says it could be after the New Year, that they can't get any information from VW Corporation. The VW Corp. parts case manager says the parts will be in no later than 11/5/21, then delivered to the dealer about 7-10 days later, 11/12/21- 11/15/21, with the parts to be installed the day the parts are delivered. Such a discrepancy between the dealer and VW Corporation. VW corp rarely returns calls, when I get a human voice, their answers aren't answers, just words going around in circles reading off a script. Still without a vehicle to drive BUT paid the $397 lease payment each month, BUT NOT PAYING again, and payments must be prorated for the non use of the vehicle. Ready to begin the LEMON LAW process. Will not deal with VW Corp or the local VW dealer ever again. Both leaving me stranded. Bad customer service all the way around. Just want to be rid of the car, and be done with all this aggravation. Have all the 'chats' saved, as well as a log of all correspondence, and repair invoice from the past month.
- Egg Harbor Township, NJ, USA
A stop sale order was placed the following Monday after I signed my lease of the 2022 VW TAOS with 4MOTION. Not only was I not contacted about this safety recall but upon taking it in for severe turbo lag reasons on Sep21 I was informed that it was unsafe to drive and needed to be kept for an undetermined extended period of time with no loaner or rental. I-??m paying 500 a month to lease and insure a brand new car that I simply cannot use? It-??s unacceptable. VW needs to buy back my car so that I can be in a reliable safe vehicle from somewhere else.
- Kirkland, WA, USA
When I depress the accelerator, the car jumps ahead or stalls. I took this to the local dealership and was told this car is on a do not sell list- 1 day after purchase. They, along with VW customer care has advised against driving the vehicle and encouraged it be towed to a dealership. This is my only vehicle and without it I have no transportation. They are unable to provide alternate transportation. I have been working with VW customer care.
- Canton, OH, USA
- Saint Johns, FL, USA