10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
80,119 miles

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« Read the previous 20 complaints

problem #59

Jan 312018

Tiguan

  • 90,100 miles
At 90K miles the rear main seal has failed. This comes just 4K miles after having the engine cylinder head repaired and all timing components replaced from the timing tensioner failure.

- Mishawaka, IN, USA

problem #58

Jan 182018

Tiguan

  • 70,000 miles
The rear main seal on my 09 Tiguan 2.0 tsi blew at 709K miles from PCV valve defect. I have heard of several cases of the PCV clogging on the tsi engine cars sending boost pressure into crankcase and blowing the seal.

- Saint Louis, MO, USA

problem #57

Sep 242017

Tiguan

  • 111,778 miles
Car was driven to from friends house to grandmothers house and shut car off and was visiting family for 1 hour to 1 1/2 hours. Then got in car and tried to start vehicle and the timing jumped and made a load grinding noise and wouldn't start. It bent the valves in the engine ran into the pistons. An ruined the motor. (111778 miles) had to have a new motor put in cost $7801.54.

- Spirit Lake, IA, USA

problem #56

Sep 212017

Tiguan

  • 121,731 miles
Timing chain tensioner broke and caused catastrophic engine damage. VW quoted me more than $8,000 to fix and VW America accepts no responsibility. This car was impeccably maintained and replacing/servicing the timing chain is not on their maintenance schedule. The check engine light went on while driving home from work at 121,000 miles and was driven to the mechanic, as we already had an oil changed scheduled. When the mechanic went to start the car to replace the cam sensor (what the computer/engine indicated was the problem), the car wouldn't start. I then had to have the car towed to local VW dealer, where they tried to get me to buy a new car. When I called VW America, they refuse to acknowledge the fact that the tensioner has a faulty design and only say that they cannot help with the cost of the repair since the car is outside its warranty.

- Stamford, CT, USA

problem #55

Sep 052017

Tiguan

  • 93,500 miles
Timing belt tensioner failure, causing catastrophic engine failure at just over 93,000 miles. This seems to be an all too common problem with this vehicle. A newer model of timing belt tensioner has been used since December 2011. Mine has the old style. Vehicle was in motion when engine light popped on, indicating the issue.

- Saint Paul, MN, USA

problem #54

Jul 102017

Tiguan

  • 90,000 miles
The timing chain tensioner in this vehicle is known to fail and destroy engines. They have issued technical service bulletins on the issue, but have done nothing to resolve the issue for owners. My wife and child were in the car and the tensioner failed and the engine stopped in the middle of a busy freeway causing them to almost get rear ended by a semi truck. You can find the technical service bulletins here: www.carcomplaints.com/Volkswagen/Tiguan/2009/tsbs/. I had to replace the engine due to a known issue. A recall is truly needed on this issue. Many others have had the same issue happen to them. Also my driver's side airbag failed and VW refuses to address this safety issue.

- Huron, OH, USA

problem #53

May 032017

Tiguan

  • 28,000 miles
2009 Tiguan 2.0 tsi all wheel drive in 2012 I discovered some wetness in the Tiguan floor mat. (less then 3 years old car) I took it to VW dealership, they found a malfunction of the roof drain hose. The estimate was so high $700 that I figure well, I can live with a little wetness when it rains hard. 2012 to 2015 the car was at pizza ardmore VW several times (the same dealership) due to an ongoing red and orange warning lights on the dashboard. "check engine"including malfunction of the airbag. In May 2015 the engine completely stopped running. "you need a new engine" I was told, without providing me with any explanation in spite of my request. How come 25,000 mile engine brakes? nearly $8,000 for a new engine on a six year old Tiguan. Two year later, the car stopped running again, the engine will not start, all electric are shot, no radio, no light, no airbags, no power, all gone. Back to piazza ardmore VW, the car was then declared total loss, it was too expensive to fix. It all happened for two reasons. The VW manufacturer production defect of the drain hose. And lousy piazza VW dealership neglected to detect and fix the problem twice before it was declared a total loss.

- Wynnewood, PA, USA

problem #52

Jun 152017

Tiguan

  • 95,400 miles
When driving vehicle stopped running while on the highway. Would not start. Towed to dealer and told the engine was no good and needs to be replaced. Timing chain failure is the reason. Unable to fix as cost to repair is $7000.

- Kansasville, WI, USA

problem #51

Jun 122017

Tiguan

  • 127,000 miles
The timing chain tensioner failed causing catastrophic damage to the engine. The cost to repair my engine is $8,000. I was lucky that I was parked, it happened when I started the car. Others have failed while driving causing loss of control of the vehicle. The vehicle cannot be driven after the failure. Volkwagen is aware of the issue. They currently are producing the 4th version of the part. The current part number is 06K-109-467-K.

- Littleton, CO, USA

problem #50

Feb 132017

Tiguan

  • 80,600 miles
I was in downtown denver, Colorado on 2/14/2017. I started the car, pulled into traffic and the car started jumping, all warning lights went on and I turned off the engine. It wouldn't start, was towed to a garage where the mechanic reported that the timing mechanism had slipped and damaged the engine. When he examined it further he realized it was beyond repair and that I needed a new engine.

- Lakewood, CO, USA

problem #49

Feb 132017

Tiguan

  • 80,600 miles
On Monday evening 02/13/2017 in downtown denver, co, I started my car and pulled into traffic when the car began to jump violently and all warning lights went on. I shut the engine off and it wouldn't start again. I had it towed to the garage where it had been serviced the preceding week.the mechanic called later to say that the engine was damaged because the timing mechanism had slipped but that he would have to pull the engine to evaluate the extent of the damage. Later on the next week, he reported that the engine was damaged beyond repair and that I would need a replacement engine. There was a wait of several days and time to do the work. I got my car back in running condition on 2/24/2017 after paying $6776.94 for the repairs.

- Lakewood,, CO, USA

problem #48

Apr 272017

Tiguan

  • 93,000 miles
The contact owns a 2009 Volkswagen Tiguan. While at a traffic light, the contact noticed that the vehicle would not idle. When the failure occurred, the check engine warning indicator illuminated. The vehicle was towed to the dealer where it was diagnosed that the timing chain failed and the engine needed to be replaced. The manufacturer was notified of the failure and provided case number: 170410920. The contact was informed that the vehicle had no recalls for the failure. The failure mileage was approximately 93,000.

- Archbald, PA, USA

problem #47

Mar 202017

Tiguan

  • 125,310 miles
The contact owns a 2009 Volkswagen Tiguan. While driving 40 mph, the vehicle stalled and all the warning indicators illuminated. The vehicle was towed to an independent mechanic who diagnosed a loud noise, no compression, and a metallic metal to metal noise coming from the engine. The engine would need to be replaced. The vehicle was not repaired. The contact stated that the manufacturer was notified of the failure. The vehicle was serviced per NHTSA campaign numbers: 14V441000 (fuel system, gasoline) and 13V569000 (electrical system, exterior lighting). The VIN was not included in NHTSA campaign number: 08V235000 (engine and engine cooling). The failure mileage was 125,310.

- Three Rivers, MA, USA

problem #46

Mar 302017

Tiguan

  • 67,000 miles
67,000 miles on an 8 year old Tiguan major failure of the rear main oil seal, followed 3 days later by the failure of the timing chain and tensioner. Both the seal and the tensioner are noted points of failure and vwoa is not standing behind the known issue and or quality issues regarding these parts. Rear main seal broke during a highway drive, no check engineer light appeared, oil was almost completely drained from the car and no low oil pressure light came on. The only indication of the failure was the pool of oil under the car when the car was parked. After repair of the rear main seal, car ran fine for 3 day and then the timing chain slipped causing sever engine shake. Car was station are when this occurred and car was immediately towed to the deal for diagnostic. Failure of the tensioner on the timing chain was the contributing factor and low oil pressure can cause the failure according to research of this particular issue. The failure of the rear main seal could have caused engine failure at a high rate of speed and with no waring lights or check engine lights the drive is unaware of the condition. In discussion with vwoa they are not interested in standing behind the quality of the engine and offer not assistance to help cover the cost of the defective, internal parts, that a consumer would have no understanding of how to check or confirm condition without either the manufacturer or the dealer making a point to check during normal service intervals. The tensioner has an existing tsb noting the propensity of the timing chain to slip and the tensioner to fail.

- Bel Air, MD, USA

problem #45

Mar 282017

Tiguan

  • 77,000 miles
The timing tensioner went bad and cause damage to the engine which now needs replaced at around $7K-$8K. This was a known issue by VW and there are class action lawsuits out there. I called VW of America and they refused to even help with this issue due to the fact the warranty was expired and there are no recalls on the vehicle. How could there be no recalls on a car that they knowingly had issues with the timing tensioner? I cannot find anything on the NHTSA site though on some forums others have stated a file number for the same issue. I just think VW should stand up and take care of a problem they knew about a long time ago.

- Hilliard, OH, USA

problem #44

Mar 202017

Tiguan

  • miles
Timing chain tensioner is defected. The timing chain lost tension while vehicle was on allowing the chain to jump one tooth causing detrimental effects to the engine.

- Colorado Springs, CO, USA

problem #43

Mar 032017

Tiguan

  • 70,900 miles
Whiel driving on a busy state road, the check engine light came on around 70,900 miles. I heard rattling sound from engine, front end shake. I pulled over near my house and shut the car off. I then had trouble starting the vehicle. I was able to drive the car to a Volkswagen dealership where they informed me of the following, "tech found that timing chain adjuster has reached its limits. Found coolant fans have internal short circuit. Tech recommends to replace all timing chain components and to replace both coolng fans. Timing chains and all components $2887.68 cooling fans $1252.16" the tech then told me he would not recommend me driving the vehicle anymore. I'm not sure when the timing adjustor failed, but if I were to keep driving the Tiguan, it could have caused my engine to seize at any time. I later became aware from internet research that the timing chain tensioner problem was common among Volkswagen and Audi with the 2.0T engine sold from 2008 - 2011 and in Nov. 2011 Volkswagen issued a technical service bulletin (tsb) making their dealers aware of the defect. However, the company never informed customers. This problem is currently the subject of an ongoing class action lawsuit. Volkswagen has so far refused to help me in any way, instead maintaining that because my car is out of warranty (6 years or 60,000 miles) they are unable to help in any way and that I would be fully responsible for the repairs. The Tiguan manual says no maintenance should be needed on the timing chain until 130,000 miles.

- Silver Spring, MD, USA

problem #42

Jan 262017

Tiguan

  • 54,800 miles
After noticing excess oil leakage we took our "09 Tiguan to our ase certified local independent mechanic who specializes in european cars. He found a rear main seal failure. VW pasadena found the following: Timing chain failure, crank case breather failure, carbon build up on valves, rear main seal failure, pressure circulation valve (PCV) failure. Vehicle is within powertrain warranty and VW realdriver mechanical failure service contract warranty by miles, but not by terms (5 yr and 3yr respectively). Went to local dealer, escalated to VW America, and denied claim 1/26/17. After owning 10+ VW's in the family this is it. Escalating past claims mgr tomorrow and seeking a resolution.

- La Crescenta, CA, USA

problem #41

Jan 162017

Tiguan

  • miles
The engine for my particular car is very poorly designed causing it to have so many issues one after the other. At on 72K miles I have already had the following jobs done to my car: Replace PCV valve, decarbonization of the car, rear main seal leak replacement.

- Fremont, CA, USA

problem #40

Dec 262016

Tiguan

  • 100,000 miles
Tiguan. Purchased the car in December 2015 replaced the water pump in February 2016 and again in January 2017. The water pump on this car has been replaced 4 times in its lifetime. VW should issue a recall and offer extended warranties to all owners of its cars.

- Overland, MO, USA

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