The contact owns a 2019 Volkswagen Tiguan. The contact stated that while driving at various speeds, the vehicle would blow hot air. The contact had taken the vehicle to harper Volkswagen (9901 kingston pike, knoxville, tn 37922) where the technician inspected the A/C unit and found no fault with the system. As the failure continued, the contact took the vehicle back to the dealer where she was instructed to purchase a thermometer and keep track of the temperature readings inside the vehicle. The manufacturer was notified of the failure where she was informed that they stood behind the diagnostic of the mechanic and offered no further assistance. The contact also sent an email to the manufacturer documenting that the temperature reading inside the vehicle was above normal. The vehicle was not repaired. The failure mileage was 2,742. The consumer stated the vehicle was taken to a local fire department where it was determined the air from the vent reached 180 degrees.

- Maryville, TN, USA

Sunroof leaked while closed filling the car with gallons of water, creating water damage and risk of electrical failures. The vehicle was parked in a driveway. There is an existing class action lawsuit regarding this problem, however the owners were not made aware, and the soonest dealership appointment to remedy the issue was 1 week from the call, with no sense of urgency. This is unacceptable for a vehicle under mfg warranty, which is not safe to drive in the mean time.

- Arlington, MA, USA

Since my 2019 VW Tiguan was serviced in early July 2020 the horn has worked intermittently. It was first noticed when locking the car using the remote. The horn sounded only sometimes when locking the car by the remote. After recognizing this it was noticed that when driving or stationary time the horn worked about half the time it was pressed. The dealer claimed to have fixed it today (8/11/2020) and the horn worked when the car was locked by the remote on arriving home. On testing the locking again the horn did not work and we tested the horn by pressing it and there was also no sound again. I am returning to the dealer in stone mountain, ga again on 8/12/2020. This is a serious safety issue as one cannot warn pedestrians or other vehicles in an emergency situation.

- Snellville, GA, USA

I was beginning to merge South on I75 but pulled over on the shoulder before my speed reached approx 50 mph and I was less than.2 miles on the ramp. I immediately pulled over when I could smell and saw smoke coming out of the vents on the dash. Upon exiting the car I saw flames under the hood. While I was getting my children out of the car, a few men had stopped to help with fire extinguishers, but they were unsuccessful. The fire chief thought that the cause may have been an electrical short or some soft of manufacturing defect. I am not certain what caused the fire under the hood, but do know that I had not had any issues with the car until June 4th. It was a 2019 ;ease that I have been leasing less than a year. The car was brand new when I rolled it off the lot. It was in the dealership on 1/31 for scheduled maintenance.

- Traverse City, MI, USA

Vehicle has been in service 5 times since purchased. Car stalls and does not restart.

- Massapequa, NY, USA

Carnet in-car system doesn't work. Brought home the new 2019 Tiguan with only 5 miles on it and when I pushed the carnet buttons....nothing. Contacted the dealer and the service department took two days to try to fix it. I was told there was no fix. It's a software problem and VW must come up with a fix. Over 2 months later, still fix. This is a safety issue and very frustrated with VW.

- Falls Church, VA, USA

Vehicle frequently shakes/shudders violently under light/normal acceleration in stop-and-go traffic, creating a safety hazard and extremely uncomfortable driving situation. I purchased it a few weeks ago and have approximately 1300 miles on it - this has been happening since I took delivery. Under load, shortly after the transmission shifts and as the vehicle reaches approximately 9-11 mph at 2000rpm, the entire vehicle shudders as if the engine is being lugged or is misfiring. This really only occurs after the vehicle has had sufficient time to warm up and has been driven for some time in rush-hour traffic. It is more pronounced with the adaptive cruise control turned on. The shaking/shuddering has made me extremely dizzy and nauseous to the point where I have already become physically sick to my stomach once. I had to cut off 3 lanes of traffic to reach the shoulder so I could avoid getting sick in the car - this was on 7/8/2019, a week ago today. Several passengers will no longer ride in the car with me. I have returned the vehicle to the selling dealer twice over this issue and although their efforts to diagnose it were made in good faith, they have been unable to reproduce it. I have several videos of this issue that I attempted to share with the dealership upon dropping it off the second time, which the service technician told me he did not view after I picked the car up. I also recently discovered that my emergency communication/airbag deployment notification system (car-net), is completely non-functional due to a software bug and will not work at all until Volkswagen comes up with an update for it (per the dealer). I am extremely uncomfortable continuing to drive the vehicle for these reasons and continue to feel sick to my stomach every time I use it to commute to or from my job, which is just over 30 miles from my home.

- Canton, MA, USA

The automatic breaking sensors went off for no reason. Car started breaking on it's own. Luckily no car behind me. Car was in motion on a 35 mph part of route 30 in Indiana when it started to break suddenly. Took it to the dealership and they could not replicate it. I sent Volkswagen a message and they didn't reply.

- Schererville, IN, USA

Purchased car June 30, check engine light illuminated on way home from dealer. Next day check engine light off, brake power boost failure flicker on screen, auto start/stop not functioning, restart car all gone. Next trip tire pressure warning, unable to reset. Had to go to an appointment and was heading to dealer on the way home, car went black, lost acceleration, no response from throttle while driving 75mph on busy freeway. Had to coast across five lanes of traffic to be safe. Restart car, drove to dealer. Total amount of miles on car 152. Purchased Sunday evening 6:30 pm in repair after near collision Tuesday evening 5:00 pm.

- San Rafael, CA, USA

Front coalition senson and warning light goes on for no reason while driving at a low speed disableling the senson. This has happened about 5 to 6 times on various dates while driving in the city and I have to stop turn the car off and on in order to reset the computer by itself. Sometimes it will turn off by itself too!. driver side mirror light coalition senson was activating all the time while driving on the highway without any cars around. Never noticed this happening before, because I live in queens NY and I usually drive to the city and I have lots of cars all the time so it's constantly turns on and off.

- East Elmhurst, NY, USA

The car stopped accelerating unexpectedly in the middle of the freeway while I was driving about 60mph. All kinds of emergency lights came up for no apparent reason, and the car blocked. The gear was locked and wouldn't respond to restarting the car. The car had to the towed, and after getting it in the truck I realized that one side of the headlights weren't working. The car has only 1700 miles. A similar but less severe event happeed threes days before. I took it to the dealer's service and they said they couldn't find anything wrong with the car.

- Martinez, CA, USA