10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
3,746 miles

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« Read the previous 20 complaints

problem #2

May 012019

Tiguan

  • 26 miles
My brand new 2019 VW Tiguan fwd next day after buying showed multiple problems that related to transmission and breaking and a unknown source of rattling sound. I noticed when I cold start the Tiguan and let it idle for 3-4 minutes the normal engine sound slowly goes down but a louder and more noticeable rattling sound comes up. It is heard while driving also. It's concerning but what is more concerning is the that the Tiguan hesitates while shifting gears. I noticed it happens while accelerating from a stop. Not only it hesitates to accelerate you'd feel the cars struggle while shifting gears. Each time the gear is shifting you could feel the car is at a confused state and so you feel it thump. At other times I've experienced the car almost stalls where the RPM goes up but transmission slips. It doesn't change gear. The worst of all is that while slowly breaking the car tried to speed up. The RPM is also seen to go up. The very unfortunate news is that though the dealer's technician drove with me and saw the issue they don't have a fix. VW corporation also isn't providing a fix. There's other reports of similar problems. The Tiguan has a known transmission problem according to other owner reports. It may not be all Tiguan but my car is a lemon. The problem probably has to do with which location the car was manufactured. This is a very big safety concern. I am very worried about such erratic issues 2nd day. How did VW get past safety boards. They need to solve this issue before devastating events such as death or other things occur. No vehicles should slip gears while accelerating nor speed up while breaking.

- Springfield, VA, USA

problem #1

Feb 202019

Tiguan

  • 230 miles
The first day I drove my new 2019 Tiguan sel home, I opened the passenger driver-side door and the handle got stuck and would not go back in...made an appointment for 2-days later to get this fixed. During the 2-day waiting period, I was stopped in a turning lane on a four-lane, lighted road to make a U-turn. When I hit the gas peddle to go the car jerked forward, and went to a standstill for about 5-seconds while my foot was firmly pressing the gas peddle. This caused the two oncoming vehicles to have to screech to a stop; and the vehicle in the middle lane had to swerve to avoid hitting me and spin out. When the Tiguan started moving forward, I had to pull over because I was shaking. The same issue happened again the next day, but no oncoming cars were in sight. Went in for the door appointment, I told the service rep about engine and asked to speak to a manager. An assistant manager came out, I told him about the engine, and he respond that's a VW and gave me a hug and two free T-shirts. New door handle had to be ordered due to corrosion, had to come back 3-days later to have it fixed. During those 3-days, the passenger seat seat belt warning sound started randomly going off, along with the airbag light flashing above the hazard light when my handbag was on the seat. Reported that and the engine issue again at next appointment. Had to leave the car for two days...at pick-up was told everything was tested fine, but VW did not bother to test the seat sensor. Was instructed to not put anything on the passenger seat, as stated in the car's manual. Requested a new vehicle, or let me out of my lease due to feeling totally unsafe...was denied by both corporate and dealer. Money should never come before safety, so I paid $3000 to break my lease today as VW Corp & dealer told me to get back in that car. This is a deadly safety issue.

- Naples, FL, USA