10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
1-Most importantly, while driving my vehicle on 4 separate occasions I am alerted of possible impact or close vehicle and the car hard brakes by itself on 2 of theses malfunctions I was almost rear ended. 2- I was sitting in my vehicle on a phone call in my buildings garage and my windshield just cracked out of nowhere. Nothing hit my vehicle and a crack just started rising from the bottom of the Left drivers side straight across the center of my windshield. 3- on several occasions while driving my radio/gps display just blacked out and I had to reset it in order to get it back on. 4- my front suspension sounds like is is going to fall out of the car when I hit the smallest of bumps, it almost sounds like it was installed and never tightened up. 5- when it rains or snows the sensors on the vehicle start bugging out and alerting me of multiple hazards when in fact there is nothing near me. This issue may be related to the earlier mentioned statement #1 This could be a scary thing for some people.
- Fort Lee, NJ, USA
Since new (1/12/2022) the vehicle looses power when shifting between 1st and 2nd and/or 2nd and 3rd. This has been to the dealer several times and they always claim they can not duplicate the issue as it tends to be intermediate. I had to go to the dealer, drive the vehicle with the service manager and show him exactly what it does. I did that 3 weeks after the car was left with the dealer, this latest time, which it is currently still at the dealer for over a month now. Now they are telling me that this is how the transmission works and there is nothing they can do. This is dangerous! You don't know when it is going to happen and it doesn't matter if the car is warm or cold. You don't know, when pulling into traffic, if the vehicle is going to accelerate or not. Volkswagen claiming this is a normal function is a complete lie. They can't explain why it only happens randomly, but will just say it's "normal". It's unsafe and they need to do a nationwide recall and provide everyone who has an unsafe vehicle, a vehicle to drive until they are able to provide us with a vehicle that isn't dangerous to drive.
- Chicago, IL, USA
Acceleration and shifting at low speeds (below 25mph) is unpredictable. The car will hesitate and then lurch forward in an unpredictable way when reversing up a slope and when starting from a stop, particularly on a hill. The unpredictable nature of the issue, and the tendency of the vehicle to lag and then surge creates a significant safety concern. We took the car to the VW dealer we purchased it from for service. They confirmed there is a problem, and said they have received other complaints. They reset some settings, this did not correct the problem. Since then we have experienced a clunking noise sometimes when the car is shifting gears at low speeds.
- Mukilteo , WA, USA
Our new vehicle has intermittent acceleration hesitation issues since the day it was delivered to us at the end of August 2022. -??We purchased the vehicle on 8/26/2022 -??Went into Service at the Dealership on 10/5/2022 for -??sluggish acceleration-?? issues (3-5 days) -??Went back into Service on 10/31/2022 for -??sluggish acceleration-?? issues (37 days) -??Went back into Service for -??sluggish acceleration-?? issues as of 12/20/2022 (21 days & counting) -??Out of the 120 days of ownership, our new vehicle has been in Service for sluggish acceleration issues 53% of the time To date, the VW Dealership's Service Center has been unable to reproduce the sluggish acceleration issues; however, it definitely occurs when we drive it - and it is a safety concern.
- Cartersville, GA, USA
Especially when the car is first started in the morning, the car will hesitate when pressing the gas pedal. It has happened when pulling into traffic, causing me to over accelarate to make up for the hesitation. Took to dealer and tech confirmed my observations but noted there are no error codes on the transmission.
- Norwalk, CT, USA
Vehicle regularly, stutters or hesitates strongly upon cold start. Throttle response under light to moderate acceleration results in hesitation or bucking. Situation starts to disappear after warm up. Always after sitting for extended periods of time or upon first started the day.
- Park Ridge, NJ, USA
When cold, after putting in drive, vehicle will feel like it stalls suddenly then "catches up" and very quickly accelerates. This only happens when the engine is cold and has been sitting for 6-8 hours or more. Concerned about pulling in to traffic especially in the mornings as I live on a busy road.
- Murrysville, PA, USA
After a cold start the car stutters and jerks on start up. The engine rattles and It kangaroos on acceleration while the revs fluctuate between 1000 - 1500 rpm but the car drives as if it were in limp mode causing it not to accelerate. This is a huge safety issue when you are trying to pull out onto a main street which causes others to break to avoid an accident. I-??ve taken it into three different Volkswagen dealerships a total of 8 times but due to the car not having a dashboard light on or an error code they immediately told me the car was fine and there-??s nothing they can do being they can-??t replicate the issue. The second issue is when I-??m at a stop light or stop sign and upon releasing the brake pedal the car engine doesn-??t kick back on and restart. It starts rolling backward and I-??ve almost hit people. I get an error message on the dash telling me to manually restart the car. I have to put my foot on the brake put the car into park press the stop-start button to completely turn the car off and then re-press it to turn the engine back on all while sitting at a green light with a row of cars behind me honking. As of recently, the car doesn't have to be at a complete stop to suddenly shut off now it's happening while the car is moving and struggles to start back up.
- Anaheim, CA, USA
Radio rarely has volume. Engine acceleration at breaking. Shifting erratic.
- Downers Grove, IL, USA
Sudden Acceleration Issue. Leaving a parking lot at low acceleration my 2022 VW Tiguan SEL R-line suddenly accelerated. I was able to stomp on the brake pedal to remedy the situation. This happened twice in a 12 hour period. I have not yet taken it to the dealer as this is a rare incident at this time. All seemed like normal operation at the time the issue happened.
- Cumming, GA, USA
My wife was driving our new 2022 VW Tiguan SEL. First incident was yesterday in which there was no audio from the car (radio, phone or otherwise). Second incident today, infotainment screen was blank (black) when put into reverse and no audio. After a little bit of driving the infotainment seemed to reset. During this drive, my wife reached a red light and came to a stop. When the light turned green and my wife attempted to accelerate, the acceleration was no longer working. There were several vehicles behind her that were stopped waiting for her to move. She had to turn the vehicle off and on again before it would work. At this point the infotainment and audio started working again too. I'm reporting this just as I received the information from my wife and will also report to VW. I have not had it inspected by the manufacturer or any other entity yet.
- North Bethesda, MD, USA
- Spokane Valley, WA, USA