10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The control panel for the sunroof, dome lights etc., suddenly fell down due to a failure of the plastic from the vehicle being parked in the sun. I almost lost control of the vehicle because of the item suddenly falling down and distracting me.
- New Boston, TX, USA
I was driving to work and my sunroof/moonroof (panoramic) exploded. The only explanation that sounds remotely logical is spontaneous combustion; I don-??t know how else to describe it. I was on my way to work, about to get on the interstate and all of a sudden I hear this loud -??pow-?? sound. My immediate though was that I had been shot at. I looked around at my windows, didn-??t see anything, I looked up and noticed my sunroof was completely shattered with a crack in the middle where it appeared to be buckling upward. I took pictures from my drivers seat before proceeding; I had glass shards in my hair and all over my arms and back, causing small cuts on me. I was technically fine but the glass could-??ve gone in my eyes or larger pieces could have caused major wounds. I called the dealership and was told to drive straight there, So I did. The glass in the middle where it was buckling started to fly off as I was driving. When I got there, they told me they had to obtain authorization before they could touch it. Initially they told me I could wait until the authorization was received. 3 hours later, they said it was going to take longer than expected but I would hear something in 24 hours. They refused to provide me with a loaner or pay for a rental car for me. I called to check the status numerous times and was told -??it-??s still pending.-?? I received a call FIVE days later telling me that it was denied and I would have to use my personal auto insurance. I attempted to call Volkswagen of America and they were extremely rude and basically told me whatever the dealer said goes. I filed a claim with my insurance, she knew exactly what happened just by the description of my sunroof immediately after it happened. This is a HUGE safety issue that needs to be addressed.
- Meraux, LA, USA
- Naperville, IL, USA