Affected Component: EQUIPMENT

Date Published

OCT 15, 2016

NHTSA TSB #

10088346

TSB Document

• Sorry, the NHTSA has not posted this TSB document yet.

You can still get the detailed info from Volvo for this TSB. Call your local Volvo dealer's service department & ask for a copy of TSB# SMB00-339.

Summary

THIS IS A SERVICE MANAGER BULLETIN: THIS PROGRAM WILL NOW PROVIDE VOLVO RETAILERS ADDITIONAL LATITUDE, TO PROACTIVELY ADDRESS NON-WARRANTY CUSTOMER CONCERNS IN AN EXPEDITIOUS MANNER. THE OWNERSHIP EXPERIENCE SHOULD NEVER BE COMPROMISED DUE TO A CUSTOMER INCONVENIENCE. IN AN EFFORT TO HELP SUPPORT AN ENHANCED CUSTOMER OWNERSHIP EXPERIENCE, VOLVO RETAILERS WILL NOW HAVE THE ABILITY TO SELF-AUTHORIZE GOODWILL CLAIMS (1 TIME ONLY PER VIN) FOR THE CUSTOMERS OF THE NEW MY 2016 & MY2017 XC90 T8 PLUG-IN HYBRIDÂ’S AND MY2017 S90.