If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.

Electrical System — Software

Date Announced

NOV 13, 2018

Vehicles Affected

17,548

Volvo Recall #

R39917

NHTSA Campaign #

18V800000

Summary

Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.

Actions

Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.

Documents (11)

• Recall Acknowledgement
• Defect Notice 573 Report
• Remedy Instructions and TSB
• Remedy Instructions and TSB
• Recall Quarterly Report #1, 2018-4
• ISSUED Owner Notification Letter(Part 577)
• Manufacturer Notices(to Dealers,etc)- Recall R39917: Vehicle Connectivity Module Software
• Recall Quarterly Report #2, 2019-1
• Recall Quarterly Report #3, 2019-2
• Recall Quarterly Report #4, 2019-3
• Recall Quarterly Report #5, 2019-4