Affected Component: EQUIPMENT ADAPTIVE

Date Published
DEC 10, 2016
NHTSA TSB #
10167820
TSB Document
Summary
This is a Technical Journal: P-SIM = Personal Subscriber Identity Module When using the in-car modem and P-SIM connection, the following symptoms may appear: 1 - In car apps such as TuneIn and Pandora connect to the service but say "Connecting..." when trying to play music. 2 - When a device is connected to the vehicle's WiFi hotspot, it will redirect to an AT&T website such as the one in the attachment Wifi Connection Message.jpg The above symptoms are due to the data plan for the P-SIM expiring. There is no fault with the vehicle. Should a customer present one of the above complaints, please direct them to the support site for instructions on how to renew the data plan for the P-SIM.