hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
94,000 miles

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problem #1

Jan 302008

MDX 4WD 6-cyl

  • Automatic transmission
  • 94,000 miles
My 2002 Acura MDX has approximately 94,000 mi on it and recently the transmission experienced slippage when it would try to adjust to 2nd gear. An indicator light came on recently and I had my mechanic perform a diagnostic test on it. It was revealed that it was a transmission code. I took it to my local Acura dealer (45 mins away) and they determined that I needed a new transmission. They upfront said they would offer to cover 50% of the cost for parts & labor as a goodwill gesture and gave me a free rental car while my vehicle was being serviced. I then went on NHTSA.gov and noted there was a vehicle recall in 2004 on the automatic transmission lines for 2002 Acura MDX's. I brought this issue up with my service rep and they said that in 2004 they had made the proper revision to alleviate this problem due to the recall. (made a revision on the oil cooler line). I then called Acura client services and spoke with a case manager to tell him that I think this problem with my transmission was a direct result of the vehicle recall from 2004 and used the analogy that Acura simply put a band aid over a gaping wound to temporarily solve the problem. He said he would see if he could do anything and as it turns out, he claimed there was nothing better he could offer me than 50/50 split of the costs. Acura did replace my transmission with a rebuilt transmission this time, however they charged me 50% of the service cost (~$1700). I feel that I have gotten the short end of the stick and that had proper precautions been taken in 2004 to replace the transmission, I wouldn't have to take it in the shorts now for $1,700. I believe the Acura recall was P31.

- West Bend, WI, USA