The contact owns a 2015 Acura MDX equipped with Continental crosscontact LX sport tires, size: 245/55/R919 103H (na). The contact stated that the front passenger side tire prematurely deteriorated with holes and gouges on both sides of the outer tread. In addition, there was an abnormal noise progressing from the front of the vehicle. The vehicle was taken to a dealer and the front passenger side tire was replaced with a spare tire. The tire manufacturer was notified of the failure and referred the contact to a tire repair shop who visually inspected the tires. The tire shop provided no written inspection and diagnosis regarding the condition of the front passenger side tire as well as the other three tires. The contact was informed by the tire repair shop to call the tire manufacturer. The tire manufacturer provided no assistance. The tire was taken to an independent tire repair shop who removed the tire from the rim. Upon further inspection of the front passenger side tire, it was noticed that the inner tire was shredded all the way around with a black powdery substance on the inner and outer part of the tire. The contact replaced all four tires. The tire and vehicle failure mileage, dot number, and VIN were not available.

- Huntsville, AL, USA